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Mission Update

Q3 2024


We’re building the best way to move and manage the world’s money. That means minimum fees and maximum ease, at full speed.

Now you can send transfers with even lower fees, hold and send more money in Asia, and keep your business moving with features like Quick Pay. See what else we've been up to since July.

12 million customers

around the world, from Sydney to San Francisco.



Our mission
PROGRESS HIGHLIGHTS

Dropping fees around the world

Since May, we’ve consistently dropped our fees, which means our average fee is now just 0.62%. That’s down from 0.65% last quarter².

It's now cheaper to send 15 currencies, including major currencies like the euro, US dollar, and British pound. If you're in Canada or the US, adding money to your account or funding transfers with ACH, cards, or wire transfers is now cheaper, too. As an example, this means sending 1,000 USD to AED via wire transfer is now 17% cheaper.

It's also never been cheaper to send large amounts with Wise. You'll now get a discounted fee when you send over 20,000 GBP (or equivalent) in a month, whether that’s in a one-off payment or multiple transfers. The more you send, the lower that fee will be. See how much you can save.
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Full speed ahead

63% of your transfers now arrive in under 20 seconds. That’s up from 59% in Q2. And 94% still arrived within 24 hours³ .

There are two big reasons for this. Firstly, a new partnership in Denmark means 45% of Danish krone transfers are now paid out instantly. And secondly, international payments sent to Australian dollars are now instant if the recipient banks with CBA or NAB.

We’ve also sped up the checks we do on larger transfers, so that more are delivered instantly. And delays on those transfers dropped from 21% in Q2 to 17% in Q3, which means even more arrived on time.
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Making Wise easier to use

Aren’t able to call our 24/7 English speaking support line? You can now chat online with our English-speaking support team 24/7, too.

This quarter, our customer contact rate rose to 7.29% — that’s an increase of 2%. This is mostly down to challenges with using two-factor authentication (2FA) on new devices. However, we’re already working hard to get this working smoothly.

We saw some big improvements, too, including fewer delays for customers ordering cards, and transfers moving faster than ever, especially those going to Indian rupee, Philippine peso, Thai baht, and Malaysian ringgit.
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What’s new on Wise

Moving more money from here to there

Sending money should be as fast and easy as sending an email, no matter how large the transfer. So, here’s how we made progress in Q3.
Send the money from your online banking

Faster and cheaper Indian rupee transfers

The majority of transfers from India now arrive in under 24 hours, even on the weekends. And you can send up to 4,200,000 INR per transfer. You’ll also get cheaper fees when you send transfers over 34,000 INR.

Wise Business

The fast, easy international business account that saves you money wherever you want to use it. Find out what we've been up to in Q3 to make managing your business even easier.
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A quick, easy and free way to get paid

Quick Pay is a unique link and QR code that you can use to receive payments again and again, without needing to update or reshare it. Add it to your invoices or website, or display the QR code, to get paid through Wise.

Even simpler invoicing

With our invoicing feature, you can now send invoices straight to your clients’ inboxes, create new ones from the ‘Request’ button, and duplicate previous ones for recurring payments.

Payment links that you can use again and again

Now available to more customers, our reusable payment links, make it easy to charge the same amount whenever you need. Just share the link with anyone, and you'll receive payments directly into your account each time.

Approve more transfers in one go

Review and approve up to 100 transfers at once. Less manual admin, more time on your business.

Send batch payments to saved Wise accounts

We've made batch payments, easier to use. You can now send money directly to Wise accounts without entering any account details. Just search for your saved recipients when setting up your template, or use an email linked to a Wise account.

An easier way to send Brazilian real

If you’ve tried sending a transfer in Brazilian real, you may have experienced a bug that cancelled your transfer. We’ve fixed this issue, and Preparers can now add the transfer nature when setting up a transfer to stop this from happening.

Audit reports in just a few clicks

Log in to your account on our website to download a report and see any prior audit requests.

Wise Platform

We've been hard at work expanding Wise Platform, and we now have over 85 banking partners. Our latest partnership with AbbeyCross will give even more global banks and money service businesses access to faster, transparent and low-cost FX payments. 

Back in September, we hosted our first Wise Connect event in the US, where we discussed instant payments and price transparency with experts from Bluevine and Nubank. And we’ve also been sharing our mission at major events worldwide, from Australia’s Intersekt to DBS Bank’s Fintech Connect in Singapore. 
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Want to join the 5,000+ Wisers helping us achieve our mission? We're hiring globally. Explore the roles here https://wise.jobs.

¹ Savings estimates are based on the average savings Wise offers compared to all the collected providers we have on the transactions transfer route from 01/07/24 to 30/10/24.

² The price provided is a global average based on a fixed basket of representative currencies as of Q3 2024 and may not reflect specific prices for consumers in their regions. Please see Terms of Use for your region or visit Wise Fees & Pricing for the most up to date pricing information.

³ Transaction speed claimed depends on individual circumstances and may not be available for all transactions.