IMPORTANT: Contacts received to firstname.lastname@example.org that are not related to issues involving the accessibility of the product will not be answered. Please contact us using the help centre for any non-accessibility related issues.
We are continuously working on improving the accessibility of Wise and are committed to finding and fixing issues when we’re notified about them.
Our Extra Care Team helps to investigate these reports with our engineers and if needed, interviews our customers to help pinpoint the exact spot of the issue.
Our pages are organised so that you can navigate it with assistive technology, like screen readers and keyboards; but if there’s an instance where you find you’re unable to navigate the product, we want to hear from you!
Please email email@example.com with the following information:
The platform you’re using for accessing Wise (Mobile app/Website)
Device you’re using (i.e. iPhone 12, Samsung Galaxy S22 Ultra, Windows Laptop, MacBook)
Device Version (can usually be found under “about” in device settings)
(If using mobile app) App version
Where you’re running into issues (the more precise you can be, the easier it is for us to investigate)
If this issue persists when you try a different device (if you’re able to)
We aim to reply to the responses we receive here to this email address within 1-2 working days, and you’ll be contacted by our Extra Care Team directly.