Wise Facial Scan Privacy Notice

This Wise Facial Scan Privacy Notice describes how Wise, or its ID verification service provider on Wise’s behalf, handles facial scan data of its Customers. The terms of this Wise Facial Scan Privacy Notice shall prevail in the event of any inconsistency with other terms or notices provided to you.

In some jurisdictions, as part of our identity verification process at onboarding and for fraud prevention purposes while you are a customer, biometric data, namely face scan information extracted from photos, or videos, is processed. The face scan information is used to compare your selfie, or a facial image captured from a video to your picture on an identity document

We carry out this processing with your consent, which will be requested when you sign up to our services or prior to collection of biometric data as part of our services. If you do not consent, in some cases we can offer alternative methods to verify your identity which do not involve the collection, processing or storage of biometric data. However, this alternative method may take longer than the automated process.

The collection, processing and storage of biometric information is carried out either:

• directly by Wise, in which case your biometric data remains solely within our internal server or cloud; or

• by an ID verification service provider on Wise behalf. In this latter case, when consenting to the biometric check, you confirm you have read, understood and accepted the

  • Onfido Facial Scan Policy and Release,
  • Onfido Privacy Policy,
  • and Onfido Terms of Service
  • Jumio Online Services Privacy Notice.

Wise and our ID verification service providers (including Jumio, Onfido and their own service providers) do not share, disseminate or otherwise disclose your biometric data to any other third party, unless required by applicable laws or pursuant to a valid warrant or subpoena.

Your biometric data will be permanently destroyed when we no longer need it. We comply with all relevant legal requirements relating to retention of biometric data. Typically biometric data will be retained for a maximum period of 1 year, however in most cases it will be deleted much earlier.

Wise and our ID verification service providers will never sell, lease, trade or otherwise profit from the biometric data.

Should you have any questions, comments or requests regarding this Notice, you can always reach out to our privacy team at privacy@wise.com.