How to cancel a KLM flight

Zorica Lončar

Booked a KLM flight and your plans have changed? Read on for a handy guide on how to cancel a KLM flight, including whether or not you can get a refund.

We’ll even throw in a great tip for spending overseas when you do eventually jet off on your planned trip - the Wise travel money card.

But more on that later. Let’s get your KLM flight sorted first.

Can I cancel a KLM flight?

Yes, KLM allows you to cancel or amend your booking. The easiest way to do it is online, through one of two options.

Cancel a KLM flight online via My Trip¹

Here’s how to request a cancellation or amendment to your KLM flight online²:

  1. Head to the KLM My Trip page
  2. To login, enter your booking code from your confirmation email or e-ticket, along with your surname
  3. View your booking details and the options for cancelling, amending or rebooking your trip.

You can only use this method for cancellations if you originally booked your flights through KLM¹. If you booked through a travel agent, you’ll need to contact them directly to cancel your trip.

Request a refund

The other way to cancel flights with KLM is to complete the online ‘Request a Refund’ form³. You’ll need your booking code to hand.

When you submit this form, your flight(s) will be automatically cancelled. You should find out whether you’re eligible for a full or part refund within 7 days³.

Again, you can only use this online refund form if you booked your flights directly through KLM.

Does KLM do refunds for cancelled flights?

Some flights at KLM are non-refundable, depending on the ticket type.

However, you may be able to access KLM refunds via the method above in certain circumstances³:

  • If you cancel within 24 hours of booking
  • If you booked a Flex ticket in Economy class - you may be able to get a free refund or pay a fee to get most of your money back
  • If you booked a refundable Business Class flight
  • You can’t fly due to extraordinary circumstances - such as visa issues, medical reasons or a passenger/family member of a passenger has passed away.
  • You decided not to take your flight because it was delayed - read more about delay limits for cancellation refunds here.
  • Your flight was cancelled by the airline.

Need to cancel a KLM flight due to coronavirus?

Like many other airlines, KLM introduced new cancellation policies due to Covid-19¹. You can find the main headlines below.

If you booked your KLM flight before 1st February, departing before 1st July 2022:

  • You can amend your travel dates or change your destination for free. You may still have to pay the difference in fare.
  • You can apply for a KLM cancel flight voucher valid for 1 year - this is refundable or can be used to book another trip.

If you booked a KLM flight at any time, with a departure date after 30th June 2022:

  • You can amend your travel dates or change your destination for free. Again, you’ll have to pay any difference in fare.
  • Depending on your ticket type, you can request a refund - but you are not automatically entitled to one.

KLM contact info

Need help? If you can’t cancel your flights online or have a question about the process, here’s how to get in touch with KLM⁴:

  • Message on social media - Whatsapp, Facebook messenger or Twitter. More details here.
  • Call the KLM Service Line on +44 20 76 60 02 93.

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After reading this guide, you should have all the info you need on how to cancel your KLM flight. Fingers crossed you can get a refund, but remember that you can always rebook to avoid losing your money.

Sources used for this article:

  1. KLM - rebook policies
  2. KLM - my trip
  3. KLM - cash refund
  4. KLM - cancel booking

Sources checked on 9-Dec-2021.

*Please see terms of use and product availability for your region or visit Wise fees and pricing for the most up to date pricing and fee information.

This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.

We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.

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