How to cancel a Chase bank transfer

Zorica Lončar

Whoever you bank with, you’ll need to know all the ins and outs of using your current account. This includes knowing how to cancel a bank transfer. Perhaps you’ve made a payment in error, sent it to the wrong person or need to stop a payment for another reason.

In this guide, we’ll be focusing on how to cancel bank transfers with Chase, the relatively new UK bank owned by US banking giant JPMorgan Chase.

Is it possible to stop payments with Chase? And if so, how do you go about it? Read on to find out.

We’ll also quickly show you an alternative to Chase, especially if you need to send money overseas - a service that Chase doesn’t currently offer. Open a Wise account and you can send money worldwide for low fees and great exchange rates.

But more on that later. For now, let’s get back to Chase.

Is it possible to cancel a Chase bank transfer?

Unfortunately, it’s not actually possible to cancel a bank transfer you’ve already made with Chase. If you’ve sent it immediately, it’ll go through to the recipient as instructed.¹

If the reason you want to cancel the payment is because you think you’ve been a victim of fraud or a scam, you should contact Chase customer services immediately. Scroll down to the end of this guide for all the contact details you need.

You may not be able to cancel immediate payments, but you can cancel future-dated transfers with Chase under certain circumstances. We’ll look at how this works next.

How to cancel future-dated transfers with Chase

If you’ve scheduled a payment to go out in the future, it is possible to cancel it - but only if you act fast. Chase says that you need to contact the bank by or before 11.59pm on the day before the payment is due to be paid.¹

How to cancel Direct Debits with Chase

Need to stop a recurring payment from going out? Here’s how to cancel a Direct Debit with Chase:²

  1. Open your Chase mobile banking app and sign in
  2. Go to ‘Payments’
  3. Tap the ‘Scheduled’ tab - you should find this at the top of the screen
  4. Tap on the Direct Debit you wish to cancel
  5. Select ‘Cancel Direct Debit’ and confirm.

How to contact Chase customer services

Need to contact Chase about a payment you need to cancel? Here are all the contact details you need to get in touch with Chase customer services:³

  • In app - simply tap ‘Support’ to send a message or call Chase directly
  • Phone - call 0800 376 3333, or +44 203 493 0829 if calling from abroad.

Wise - a great Chase alternative for international transfers

Need to send money overseas, or receive an international payment? Unfortunately, this isn’t a feature that Chase Bank offers right now. So if you need this service, you’ll need to find an alternative solution.

The Wise account is the ideal choice. It’s a powerful account for managing your money in 40+ currencies, including making international payments for low fees and mid-market exchange rates. These rates are often much better than you’ll get when you use your bank for international transactions.

You can even receive money for free in 9 major currencies, as Wise gives you your own local account details.

Wise is a money service business, offering a multi-currency account, international money transfer services and a debit card.

When you sign up online with Wise, there’s no initial or monthly fee to pay.

For a one-time cost of just £7, you can get a Wise debit card which has no foreign transaction fees for spending abroad. You can withdraw up to £100 a month from overseas ATMs with no Wise fees.

And if all that wasn’t enough, the Wise account in the UK can give you returns on balances in GBP, EUR and USD. It’s all to make your money go further.

Please see the Terms of Use for your region or visit Wise fees & pricing for the most up-to-date information on pricing and fees.

So there you have it - an at-a-glance guide on how to cancel Chase bank transfers. Unfortunately, it’s not possible to stop an immediate payment if you’ve already made it, but you can cancel future-dated payments and Direct Debits.

Just follow the instructions here in this guide, or get in touch with Chase customer services if you need any help.

Sources used:

  1. Chase - General Terms and Conditions
  2. Chase - Direct Debits
  3. Chase - Contact Us

Sources last checked on date: 10-Nov-2023

*Please see terms of use and product availability for your region or visit Wise fees and pricing for the most up to date pricing and fee information.

This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.

We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.

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