Last updated: 23 November 2022
This policy explains what you can expect from us and what we need from you in relation to your personal data. Please read this carefully as this policy is legally binding when you use our Services. Check the Customer Agreement for the meaning of defined words (those with capital letters).
For the purpose of the relevant data protection regulations, Wise Europe SA ("Wise", "we", "us", or "our" as applicable) is the “data controller” of your information. Our registered office is Avenue Louise 54, Room s52, 1050 Brussels, Belgium and our registration number with the Belgian Crossroads Bank for Enterprises is 0713.629.988.
1. How we protect your personal data
1.1 We are serious about guarding the security of your personal information and use a secure server to store your personal information. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using Transport Layer Security technology.
1.2 As you will know, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data during transmission, and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
1.3 We restrict access of your personal information to those employees of Wise who have a business reason for knowing such information. We continuously educate and train our employees about the importance of confidentiality and privacy of customer information. We maintain physical, electronic and procedural safeguards that comply with the relevant laws and regulations to protect your personal information from unauthorised access.
1.4 We are compliant with all applicable laws and regulations applicable to the processing of data, including the EU Regulation 2016/679 (the “GDPR”) and the Belgian Law of 30 July 2018 on the protection of natural persons with regards to the processing of personal data (the “Belgian Data Protection Act”).
2. Information we may collect from you
2.1 Information you give us.
- (a) You may give us information about you when you sign up to use our service, e.g. when you provide us with your personal details, such as your name and email address. This also includes information you provide through your continued use of our Services, participate in discussion boards or other social media functions on our Website or App, enter a competition, promotion or survey, and when you report a problem with our Services. The information you give us may include your name, address, e-mail address, phone number, financial information (including credit card, debit card, or bank account information), payment reason, geographical location, social security number, personal description and photograph.
- (b) We may also need additional commercial and/or identification information from your e.g. if you send or receive certain high-value or high-volume transactions or as needed to comply with our anti-money laundering obligations under applicable law.
- (d) If you enable your discoverability feature for some of our Services we will generate a link and a nickname on your behalf to be shared. Such a link may include your name, business name, account details, nickname and, at your option, your avatar or photograph.
2.2 Information we collect about you
With regard to your use of our Services we may automatically collect the following information:
- (a) details of the transactions you carry out when using our Services, including geographic location from which the transaction originates;
- (b) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- (c) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website or App (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our Customer Support number.
2.3 Information we receive from other sources.
We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties and may receive information about you from them.
- (a) the banks you use to transfer money to us will provide us with your basic personal information, such as your name and address, as well as your financial information such as your bank account details;
- (b) business partners may provide us with your name and address, as well as financial information, such as card payment information;
- (c) advertising networks, analytics providers and search information providers may provide us with pseudonymised information about you, such as confirming how you found our website;
- (d) credit reference agencies do not provide us with any personal information about yourself, but may be used to corroborate the information you have provided to us.
2.4 Information from social networks.
2.5 Sensitive data
- We process a limited amount of sensitive data when we carry out verification of identity documents that contain biometric data. Such processing of biometric data (including monitoring the way you login and interact with our website) allows us to validate your identity and support the detection of fraudulent or suspicious attempts to access your Wise Account.
4. Purposes of the data processing and legal basis
We process your personal data for the following purposes:
- (a) where you have given us your consent to process your data (art. 6, 1, a) of the GDPR);
- (b) to carry out our obligations relating to your contract with us and to take steps at your request prior to entering into such contract (art. 6, 1, b) of the GDPR);
- (c) to comply with any applicable legal and/or regulatory requirements (art. 6, 1, c) of the GDPR);
- (d) to pursue our legitimate interests provided that these legitimate interests are not overridden by your interests or fundamental rights and freedoms (art. 6, 1, f) of the GDPR). Our legitimate interests include:
- keeping our Services safe and secure;
- constantly improving our Services and to ensure that they are presented in the most effective manner;
- measuring or understanding the effectiveness of advertising we serve and delivering relevant advertising to you;
- providing you with information about other similar goods and services we offer;
- providing you, or permitting selected third parties to provide you, with information about goods or services we feel may interest you;
- to perform a task carried out in the public interest (such as the prevention of money laundering and terrorism financing) (art. 6, 1, e) of the GDPR)
5. Disclosure of your information
5.1 We may share your information with selected third parties including:
- (a) affiliates, business partners, suppliers and sub-contractors for the performance and execution of any contract we enter into with them or you;
- (b) advertisers and advertising networks solely to select and serve relevant adverts to you and others; and
- (c) analytics and search engine providers that assist us in the improvement and optimisation of our site; and
- (d) our group entities or subsidiaries - which can be found by clicking here
5.2 We may disclose your personal data to third parties:
- (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
- (b) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Customer Agreement and other applicable agreements; or to protect the rights, property, or safety of Wise, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
- (c) to assist us in conducting or co-operating in investigations of fraud or other illegal activity where we believe it is reasonable and appropriate to do so;
- (d) to prevent and detect fraud or crime;
- (e) in response to a subpoena, warrant, court order, or as otherwise required by law;
- (f) to assess financial and insurance risks;
- (g) to recover debt or in relation to your insolvency; and
- (h) to develop customer relationships, services and systems;
- (i) if you consent, to share your details when using our Services.
- 5.3 If your discoverability feature is enabled, Wise customers can search for you via the email address or phone number registered to your Wise account. You can manage this discoverability feature under your account settings. You can also generate a link to share with any users to make it easier to send and receive money.
5.4 If you are an EEA resident holding a Multi-Currency Account with us, we have to disclose the following information to the Central Point of Contact of the National Bank of Belgium (“NBB”), Boulevard de Berlaimont 14, 1000 Brussels, Belgium (www.nbb.be) in accordance with Belgian legislation:
- The dates of opening and closure of your Multi-Currency Account
- Identification data of all those holding powers of attorney for those accounts, including:
- your Belgian national register number or, in the absence thereof, your full given name(s), surname(s), and date and place of birth;
- Account number(s)
- The balances of your accounts on 30 June and 31 December
This data is recorded by the NBB and kept for a period of 10 years for tax and criminal investigations, to combat money laundering and terrorist financing and major crimes. You have the right to ask Wise for any inaccurate data submitted by Wise held in your name by the NBB to be corrected or deleted. You have the right to consult the data held in your name at the NBB. You will find more information regarding your data protection rights, including information on how to exercise your rights, with the NBB at this link
5.5 We do not have a published list of all of the third parties with whom we share your data with, as this would be heavily dependant on your specific use of our Services. However, if you would like further information about who we have shared your data with, or to be provided with a list specific to You, you can request this by writing to firstname.lastname@example.org.
6. Where we store your personal data
7. Sharing your data outside of the EEA
- In order to provide our Services to you, it is sometimes necessary for us to transfer your data to the third parties outlined in section 5.1 that are based in countries located outside of the European Economic Area which are not subject to an adequacy decision by the European Commission. In these cases, we ensure that both ourselves and our partners take adequate and appropriate technical, physical and organisational security measures to protect your data. We also ensure a level of data protection at least equivalent to the one prevailing in the European Union by having appropriate contractual protections in place with these third parties.
8. Profiling and Automated Decision Making
8.1 We may use some instances of your data in order to customise our Services and the information we provide to you, and to address your needs - such as your country of address and transaction history. For example, if you frequently send funds from one particular currency to another, we may use this information to inform you of new product updates or features that may be useful for you. When we do this, we take all necessary measures to ensure that your privacy and security are protected - and we only use pseudonymised data where ever possible. This activity has no legal effect on you.
8.2 As part of being a highly technical and innovative company, we may use Automated Decision Making (ADM) in order to improve your experience, or to help fight financial crime. For example, so that we can provide you with a fast and efficient service, we may use ADM to verify your identity documents, or to confirm the accuracy of the information you have provided to us. We can perform a manual double check on your demand.
9. Data Retention
9.1 As a regulated financial institution, Wise is required by law to store some of your personal and transactional data beyond the closure of your account with us. Your data is only accessed internally on a need to know basis, and it will only be accessed or processed if absolutely necessary.
9.2 We will always delete data that is no longer required by a relevant law or jurisdiction in which we operate.
9.3 Retention periods defined for the storage of your data can be found by clicking here.
10. Your rights
10.1 You have the right to ask us not to contact you for marketing purposes by contacting us at email@example.com, or by adjusting your notification preferences in the “Settings” section of your account page.
10.2 You have the right to correct any personal information we hold on you that is inaccurate, incorrect, or out of date.
10.3 You have the right to ask us to delete your data when it is no longer necessary, or no longer subject to a legal obligation to which Wise is subject to.
10.4 You have the right to transfer your personal data between data controllers, for example, to move your account details from one online platform to another.
10.5 Our Services may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility for them. Please check these policies before you submit any personal data to these websites.
11. Access to information
- Subject to applicable laws, you may have the right to access information we held about you. Your right of access can be exercised in accordance with the relevant data protection legislation.
13.2 If you feel that we have not addressed your questions or concerns adequately, you may make a complaint with the Belgian Data Protection Authority. For more information, please follow this link.