With a history spanning 200 years, TSB is a major UK bank with over 5 million customers. Owned by the Spanish banking group Sabadell, TSB offers a wide range of personal and business banking accounts and services¹.
If you’ve recently opened an account with TSB, you’ll want to know how to make international transfers. This is especially important if you have friends or family living abroad, you shop internationally or you run a business with overseas clients.
In this guide, we’ll cover everything you need to know about TSB international transfers. This includes fees, exchange rates, the details you’ll need and a step-by-step guide to the process.
Before we get started though, a quick example.
Here’s a theoretical online bank transfer sending £1000 from the UK to a US dollar account in the US. Let’s do a comparison of how much this transfer will cost you using TSB, and using a money transfer specialist like Wise.
|Provider||Fee||Exchange rate||Total cost|
|TSB (UK)||£10²||Exchange rate + markup³||£10 + exchange rate markup + likely fees from intermediary and recipient banks|
|Wise||£3.84⁴||The real exchange rate - the same one you find on Google||£3.84|
TSB’s fees are more than two times higher in this scenario.
But fees aren’t the only reason to consider an alternative transfer method. Banks often mark up their exchange rates for international transfers, converting your money at a rate poorer than the mid-market rate. Plus, there may be between 1-3 intermediary and recipient banks who each charge you fees.
You can see why the costs can really add up if you aren’t careful.
To make sure you really know what you’re getting before committing to a transfer service, compare the exchange rate you’re being offered with the mid-market rate. Use our handy online currency converter to find out how much your international transfer is really costing you.
The cost of sending money abroad with TSB varies depending on the transfer details, including where you’re sending your money. But here are the main fees you need to know about:
|TSB international transfer||Regular fees²|
|Sending an international transfer - online||- £0 for payments in EUR to EEA countries- £10 for all other payments up to £5,000- £17.50 for all other payments over £5,000|
|Sending an international transfer - phone or in-branch||- £0 for payments in EUR to EEA countries- £20 for all other payments|
|Receiving an international transfer||- £0 for SEPA transfers (within EEA) and all other payments in EUR- £2 for all other payments up to £100- £7 for all other payments over £100|
|Additional fees||£6 correspondent bank fee - for payments outside the EEA where you choose to pay all the charges|
Whenever you send money overseas, it’s important to check the exchange rate for currency conversion very carefully. The upfront fee may be low, but a poor exchange rate could make your transfer very costly.
TSB’s standard exchange rate is typically above the mid-market rate³, which is the one you can find on Google or XE.com. This is because the rate includes a margin, which is how banks make their money on international transfers.
It’s crucial to compare the exchange rate you’re offered with this mid-market rate, to see exactly how much a transfer will end up costing you.
Along with the regular fees, you may also find yourself with some extra charges to pay when you make an international transfer with TSB. This is because of something known as correspondent bank fees.
When you’re sending and receiving money from one currency to another, sometimes intermediary banks get involved. This is usually the case when the SWIFT transfer system is used.
Your money doesn’t go directly to the recipient’s bank, but through a network of intermediary banks along the way. Each of these banks may charge their own fees, which makes your transfer more expensive overall.
The total you’ll pay in correspondent bank fees depends on where you’re sending money to and how many banks are involved. It also depends on whether you decide to pay all the fees, or whether you split them with the recipient.
TSB offers a few different ways to send an international bank transfer, including⁵:
- Online - including mobile banking
- In person at a local branch
- By phone
TSB’s online international payments can be done 24 hours a day⁵, on any day of the week. However, if you set up a payment outside of normal banking hours, it won’t be sent until the next working day. You can start your payment by logging into online banking at TSB, or through mobile banking. Just make sure you have all the relevant details to hand - we’ll cover the information you’ll need in just a moment.
You can also visit your local TSB branch to set up an international payment. Take a look here to find your nearest TSB store. Make sure you have all the relevant details for the transfer, and check counter services opening hours before you set off.
If you’re registered for telephone banking with TSB, you can simply call 03459 758 758 to set up your transfer. An automated telephone banking service is available 24/7, but you may need to call within working hours (8am to 8pm) to set up a new international payment with a customer service agent.
You’ll need the following information to make an international transfer with TSB⁵:
- BIC/SWIFT code of the recipient’s bank - use our SWIFT/BIC finder tool
- The recipient’s IBAN (International Bank Account Number) or account number
- The recipient’s clearing code (for payments to Australia, New Zealand or South Africa) or routing code (for payments to the US)
- Recipient’s full name and address
- Recipient bank’s name and address.
To receive money from overseas into your TSB bank account, you’ll need to give the sender the following details:
- Your account number or IBAN - you can find your TSB IBAN on your mobile/internet banking or a recent statement
- Your full name and address
- Your bank’s address
- The amount and the currency you’d like to receive the payment in
- TSB SWIFT code or BIC - use our SWIFT/BIC finder tool to find or double-check this.
The time it takes for your international transfer to arrive depends on when you send it, and the destination. Crucially, you need to set up your transfer before the cut-off time, which is 4.30pm⁵ for online international payments. If you miss this deadline, your payment will only be processed the next working day.
Here are the average wait times for TSB international transfers:
|Currency and destination||Timeframe⁵|
|Payments in EUR to the EU, EEA, Monaco or Switzerland||Next working day|
|Payments in any other currency to the EU, EEA, USA, Canada, Australia, New Zealand, South Africa, Middle East and Far East||Up to 4 working days|
|All other currencies and countries||Up to 12 working days|
The last important thing you need to know about sending money abroad with TSB is the bank’s transfer limits. As we’ve seen from the fees and charges table above, the amount you send can affect the transfer fee, but there’s also a maximum transfer limit of £75,000⁷.
- Call 0345 835 3858 or +44 (0)203 284 1576 from overseas
- Pop into a TSB branch - find your local branch here
- Online chat service at tsb.co.uk
- Get help through the TSB mobile banking app.
Want to avoid exchange rate mark-ups, hidden fees and other charges? Send money internationally with Wise instead of your bank. Wise uses the real, mid-market exchange rate, and only charges tiny, transparent fees for overseas transfers. You can even receive money for free, depending on the currency.
With the Wise multi-currency account, you can manage your money in 50+ currencies - and easily send and receive money worldwide. Think of it like having local accounts in those currencies, so you can skip the transfer fees and never have to worry about fluctuating exchange rates again. There are no hidden charges and no monthly fees either.
So, there you have it - everything you need to know about TSB international transfers in one handy guide. You should be all set to send money overseas, but just make sure you check and compare those all-important exchange rates first. There could be a cheaper alternative out there, like Wise.
Sources used for this article:
- TSB - about TSB
- TSB - banking charges guide
- TSB - personal banking terms and conditions
- Wise - send money
- TSB - international payments
- TSB - telephone banking
- TSB - international payments
- TSB - useful information
Sources checked on 11-Oct-2021.
This publication is provided for general information purposes only and is not intended to cover every aspect of the topics with which it deals. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content in this publication. The information in this publication does not constitute legal, tax or other professional advice from TransferWise Limited or its affiliates. Prior results do not guarantee a similar outcome. We make no representations, warranties or guarantees, whether express or implied, that the content in the publication is accurate, complete or up to date.
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