How to cancel a TUI flight

Zorica Lončar

If you’ve a flight booked with TUI and you need to cancel, read on. We’ve put together a handy guide on how to cancel a TUI flight, including your options when it comes to changing your booking and getting a refund.

How to cancel a TUI flight - your options

The available methods for cancelling a TUI flight depend on what kind of booking you have, and how you originally booked your flight.

Cancelling flights booked as part of a TUI package holiday¹

If you’ve booked a package holiday with TUI and the flight is part of it, you should be able to use the Manage my Booking facility on the TUI website or app. This is only for holidays booked online, and where the airline you’re due to fly with is TUI Airways.

If you booked your package holiday at a TUI store, or your flight is with another airline, you’ll need to call the TUI customer service number on 0203 451 2688.

Cancelling flight-only TUI bookings¹

If you have a flight-only booking with TUI, you’ll need to call 0203 451 2688 to speak to a Travel Expert about your options for cancelling or amending.

Can I cancel a TUI flight online?

You can cancel TUI flights online if you’ve booked them as part of a package holiday. Here’s what to do²:

  1. Head to the TUI website
  2. To login, enter your booking confirmation number, departure date and the surname of the lead passenger - this should all be on your confirmation email
  3. Click ‘view or change your booking’ and then ‘change your holiday’
  4. You can then look at options for cancelling your holiday or choosing new dates.

Can I cancel a TUI flight and get a refund?

Normally, TUI flights are non-refundable³.

However, TUI recently brought in a Flexible Changes Policy⁴ in response to COVID-19. You can read the full details here, but it basically means that you’re free to make fee-free changes to your booking. This applies to flight-only bookings (with TUI Airways) as well as package deals, and it’s applicable for travel between 1st December 2021 and 30 April 2022.

So, if you can’t make your scheduled flights, you can amend them for free rather than having to cancel and lose your money. You can make as many changes as you want, up until 28 days of your departure date.

To amend your flights, have a look in Manage Your Booking on the TUI website - or call up TUI customer services on 0203 451 2688.

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After reading this guide, you should have all the info you need to cancel your TUI flight and make alternative plans. It’s relatively straightforward to do it online, but remember that for certain bookings you may have to call TUI and speak to someone. Good luck!


Sources used for this article:

  1. TUI - how can I make a change to my booking
  2. TUI - step-by-step guide to changing TUI flight
  3. TUI - terms and conditions
  4. TUI - flexible payment options

Sources checked on 8-Dec-2021.


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