How to cancel an Uber Eats order in the UK?

Made a mistake with your Uber Eats order, found somewhere else to eat or your plans have changed? You’ll need to know how to cancel it, and fast - before the restaurant starts preparing your food.

Read on to find out how to cancel an Uber Eats order in the app and online. We’ll give you a step-by-step guide, and any other info you need to know.

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Please see the Terms of Use for your region or visit Wise fees & pricing for the most up-to-date information on pricing and fees.

Quick steps to cancel your Uber Eats order

Definitely sure you want to cancel your Uber Eats order? The first thing to know is that you need to act quickly, before the restaurant accepts your order. This can happen in just a matter of minutes.

Once the order is accepted, you won’t be able to cancel without a charge. So for your best chance of a refund, move quickly.¹

Here are the quick versions of what you need to do, on both desktop and mobile.

To cancel an Uber Eats order on the Android and iPhone app:

1. Open the Uber Eats app on your phone and make sure you’re signed in
2. Open the menu, tap ‘Orders’ and then ‘Upcoming’
3. Choose the order you’d like to cancel and tap ‘cancel order’
4. Alternatively, contact Uber Eats customer support by tapping ‘Help’ in the top corner of the app.

To cancel an Uber Eats order on desktop:

1. Go to UberEats.com and sign into your account
2. Click the menu bar on the top left-hand side, and select ‘Orders’
3. Choose the order you’d like to cancel
4. If there’s an option to ‘cancel order’ or ‘manage order’, click it.
5. Otherwise, you might need to contact customer support.

How to cancel your Uber Eats order in the app (iPhone and Android)?

The Uber Eats app offers the easiest way to cancel an order. Here are the steps to follow, in a little more detail:

Step 1

Open the Uber Eats app on your phone and make sure you’re signed in.

Step 2

Open the menu, tap ‘Orders’ and then ‘Upcoming’ to see a list of all active orders. You should see your most recent order there.

Step 3

Choose the order you’d like to cancel. In most cases, there’ll only be one order there. But if you’re ordering from multiple restaurants at once, make sure you select the right order to cancel.

Tap ‘cancel order’. You should see a message asking if you’re sure you want to cancel. To confirm, tap ‘cancel order’ again.

Step 4

If the option to cancel an order isn’t available, you’ll need to contact Uber Eats customer support. You can do this easily in the app, simply by using the ‘Help’ function. This should connect you to live chat, where you can get your issue resolved.

How to cancel your Uber Eats order on desktop?

If you prefer doing things on a larger screen, it is possible to cancel your order on the Uber Eats website - or at least get help from customer support. Here’s what you need to do:

Step 1

Go to UberEats.com and sign in to your account, if you aren’t already logged in.

Step 2

Click the menu bar on the top left-hand side of the page, and select ‘Orders’. On this page, you should see all of your most recent orders, including the one you’ve just placed.

Step 3

Choose the order you’d like to cancel. Remember, if you have multiple orders on the go at once, you’ll need to be careful to select the right one.

Step 4

Next to the order you want to cancel, if there’s an option to ‘cancel order’ or ‘manage order’, click it. This button may not be available, possibly because the restaurant has already accepted the order. If it’s not, don’t worry - move onto the next step.

Step 5

If you can’t cancel your order online, contact Uber Eats customer support for assistance. The easiest way to do this is in the Uber Eats app.

FAQs

Can you cancel an Uber Eats order anytime?

If you need to cancel an Uber Eats order, it’s best to do it as quickly as possible after placing the order.

For your best chance of getting a refund or avoiding a charge, you need to cancel before the restaurant accepts the order. You won’t be able to cancel once your order has been dispatched for delivery.

What happens after you cancel an Uber Eats order?

Once you cancel your Uber Eats order, you should receive confirmation or a notification in the app. The order won’t arrive, unless you’ve left it too late to cancel. The Uber Eats app may also provide details about a refund or charge, whichever applies to your circumstances.

Can you reinstate an Uber Eats order after cancelling?

No, once an order is cancelled, it can’t be reinstated. You’ll need to place a whole new order on the Uber Eats app or website.

Can you get a refund after cancelling an Uber Eats order?

If you cancel immediately, before the restaurant accepts the order, you may be able to get a refund or avoid a charge.¹ This means you only have a few minutes to request the cancellation.

How long does it take to get a refund with Uber Eats?

If you’re entitled to a refund, you’ll need to contact Uber Eats to see how long it’ll take to be processed and paid.

And that’s it - everything you need to know on how to cancel an Uber Eats order. We’ve covered all the steps involved, whether you choose to cancel on desktop or mobile.

And the next time you’re signing up for a subscription or placing an order online, open a Wise account and create a Wise virtual card - especially if buying from overseas. It’s ideal for secure, low-cost shopping in multiple currencies (including in British pounds).

Please see the Terms of Use for your region or visit Wise fees & pricing for the most up-to-date information on pricing and fees.

Sources used:

Sources last checked on date: 24-Jul-2023