How to Close a Starling Business Account

Paola Faben Oliveira

The Starling Business bank account is a popular choice in the UK, especially for sole traders, startups and small companies. It has no monthly fees and bespoke options so you can add the features that you need.

But if you’ve outgrown your Starling business account or want to switch providers, read on.

Here, we’ll show you how to close a Starling business account quickly and easily.

We’ll even present you with an alternative, the Wise Business account. It’s ideal for low cost international payments, multi-currency spending and much more.


How to close a Starling Business account

If the time has come to move on from Starling Bank, here’s how to close your account.

The best and easiest way to do it is to contact customer services in the mobile app.¹ Simply follow these steps:²

  1. Open the Starling Bank app and login to your account
  2. Tap the menu icon in the top-right corner
  3. Tap ‘Help’ and then ‘Talk to Starling’
  4. Select ‘Chat with us’ to start a live chat session
  5. Alternatively, you can send a message and wait for a response.

Before you get started, make sure you’ve transferred any outstanding balance. Alternatively, the bank will send you a cheque. And remember to cancel all upcoming payment instructions, standing orders and direct debits.

If you have other Starling Bank products, you’ll still be able to access them in the app once you close your current account. For example, if you have a Business Fixed Saver account, you’ll still be able to view your balance and account documents.

Making use of Starling’s Pay As You Grow plan for Bounce Back Loans? You’ll still be able to access your plan as long as you have a loan account, even if you close your current account. You’ll just need to sign into online banking using your loan account number.

Starling Bank business account contact

Need help closing your business account? The fastest way to get assistance is by starting a live chat in the Starling app. You’ll be able to chat directly to a customer service representative, who’ll guide you through the process. Or if it’s not urgent, you can send a message and someone will get back to you.

But you can also make use of other contact channels if you need to ask a question, or if you’re having problems using the app.

Here’s the contact details you need:

  • Starling Bank business account phone number - 0207 930 4450³
  • Starling Bank email address -

Closed Starling Business account transaction history

As this is a business account you’re closing, it’s important that you have copies of all statements for your accounting records. It’s likely that you won’t have access once your account is closed, as you’ll no longer be able to login to online banking and download your statements.

The good news is that on closing your account, Starling will automatically send the transaction history to all Directors registered on the account. You can opt out if you wish though.

You can also request copies of the transaction history for closed accounts. Simply call the Starling Bank customer support team on 0207 930 4450.

Discover the Wise Business multi-currency account

When you’re ready for a new account, check out Wise Business. It’s a fast, easy and powerful business account which makes trading internationally a breeze.

💡 Read a head to head comparison between Wise Business and Starling Bank

With Wise Business account you can:

  • Get paid faster with local account details in 8 currencies, including EUR, GBP and USD
  • Make international payments for low fees and the mid-market exchange rate
  • Manage employee expenses worldwide with Wise Business expense cards
  • Seamlessly integrate with your favourite accounting software
  • Earn interest on your GBP balance
  • Pay up to 1,000 people at once.

If your company employs global contractors or freelancers, or buys or sells in foreign markets, Wise has you covered.

Get started with
Wise Business 🚀

After reading this, you should be all set to close your Starling Bank business account. It’s pretty easy to do.

Essentially, all you need to do is start a live chat with customer services and they’ll take care of the rest. If you have any problems, just give Starling a call.

Sources used:

  1. Starling Bank - Help - How do I close my business account?
  2. Starling Bank - Contact
  3. Starling Bank - Service information

Sources last checked on date: 20-Jul-2023

This publication is provided for general information purposes only and is not intended to cover every aspect of the topics with which it deals. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content in this publication. The information in this publication does not constitute legal, tax or other professional advice from Wise Payments Limited or its affiliates. Prior results do not guarantee a similar outcome. We make no representations, warranties or guarantees, whether express or implied, that the content in the publication is accurate, complete or up to date.

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