How to Close a Starling Business Account

Closing a Starling Business account is straightforward - contact Starling through the app. But there are a few things you should prepare before the call.

This guide explains those pre-call steps to take to close a Starling Business account, as well as the process of getting in touch with Starling to close the account.

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How to close a Starling Business account

Step 1: Move or arrange the remaining balance

If the account has a positive balance, transfer it to another account in the usual way. If you prefer, Starling can send a cheque for the outstanding balance to the address it holds for you.¹

Don't move the entire balance until you have checked whether any incoming customer payment, card reversal or other activity is still expected. If your account is overdrawn when you ask to close it, Starling states it will leave the account open and seek to recover the amount owed.¹

Step 2: Cancel payment instructions before closure

Starling's closure guidance requires you to cancel all payment instructions, Direct Debits and standing orders on the account.¹

Before you do that, make a short handover list. Include recurring software charges, insurance, rent, payroll, tax payments, supplier payments and any customer refunds or subscriptions that still depend on the old account or card. Move or cancel them, then check the first payment cycle on the replacement account.

Step 3: Download the records your business needs

Download recent statements and transaction exports before you close the account. Starling's business current account service information confirms that business customers can access transaction history through telephone, internet banking and mobile banking while the account is active.²

Keep the files somewhere your finance team or accountant can access. If you need something after closure, contact Starling and ask what it can provide rather than assuming an old login will still be available.

Step 4: Contact Starling in the app

According to Starling's contact page, the fastest way for a customer to get in touch is through the app. Log in, open the menu in the top-right corner, choose Help, then Talk to Starling. You can send a message or start a live chat.³

Use that route to tell Customer Service that you want to close the Business account and follow its instructions. Starling also lists phone support on 020 7930 4450 and email at help@starlingbank.com; it advises customers not to include personal or account details in an email.³

Step 5: Remove the app only if you no longer need other Starling accounts

After the closure request, Starling's guidance tells customers to delete the app from their device unless they hold other accounts with it.¹

If you have another Starling product, confirm how it will be managed before removing access. For example, Starling is no longer offering Business Fixed Savers, but it still provides information for legacy Business Fixed Savers opened before 12:00 on 12 February 2024.⁴

Before you close your Starling Business account: checklist

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FAQs

Can I close a Starling Business account in the app?

You need to contact Customer Service from the app. Starling's contact instructions are: log in, open the top-right menu, choose Help, then Talk to Starling, and send a message or start a live chat.^1,3

What is the Starling Business contact number?

Starling lists 020 7930 4450 on its contact page.³

What should I do with a positive balance before closing?

Transfer it to another account in the usual way. Alternatively, Starling can send a cheque for the outstanding balance to the address it holds for you.¹

What if my Starling Business account is overdrawn?

According to Starling's closure guidance, it will leave an overdrawn account open and seek to recover the amount owed.¹

What happens to Direct Debits, standing orders and subscriptions?

They need action before the account is closed. Starling specifically tells customers to cancel payment instructions, Direct Debits and standing orders.¹

That does not automatically make the underlying bill disappear. Give the merchant, supplier, payroll provider or relevant organisation new payment details, or cancel the service separately if that is what you intend to do. Then check that the next collection or payment has moved successfully.

Can you get Starling Business transaction history after closing?

The safer approach is to download what you need before closure. Starling's service-information page confirms that active business-account customers can access transaction history through telephone, internet banking and mobile banking.²

If the account has already closed, contact Starling directly and explain which records you need. It can confirm what is available for your particular account.

Sources:

Sources last checked on 28th July 2026