In the past eleven years, here at Wise, we’ve built a way to power money without borders, with a mission to make it easier, cheaper, more convenient and transparent. It’s led to a community of 13 million people and businesses using Wise.

But none of this would have been possible without our people. They are passionate and committed to our mission. Every day, more than 3,300 Wisers come to work to challenge the status quo of how money moves across borders.

Freedom, autonomy and trust are baked into our culture. Feedback underpins not just how we build our product, but also how we create the best work environment for our people. We want to know what Wisers think and how we can enable them to do their best work.

That’s why we launched WiserPulse, a tool to measure employee happiness. It allows us to get direct insights from our team to improve our culture, our business and our leadership.

There are 4 core values that set Wise’s culture apart from competitors.

• This isn’t a job, we’re a revolution. We’re changing the world of finance for the better.
• We get it done. We take ownership of what we do.
• Customers > team > ego. We exist to create a better world for our customers.
• **No drama. Good karma. ** We respect each other and challenge arguments, not individuals.

A mission driven global team

Our teams told us they are motivated by the impact they have.
94% of Wisers are proud to work here and 84% are motivated by our mission. We’re able to inspire many more people to join us on that mission, too. In the last financial year, almost 1,500 people joined Wise.

Twice a year, we come together as a team to celebrate the progress we’ve made towards achieving our mission with our internal conference: Mission Days. We also share quarterly mission updates with our customers.

Impact on the mission is our internal currency. And growing their impact is how our people are encouraged to develop at Wise. We enable them to learn new skills and offer online learning resources and employee development programmes. With over 670 leaders at Wise, growing leadership skills has been a key priority. Coaching people to do their best work is at the heart of our work culture.

Our structure empowers people to build solutions

We work in autonomous teams focussed on solving customer problems. We’re startups within a scaleup.

This structure hasn't changed since we started. This model and our unique culture puts customers first and is built to deliver at speed. Each team works closely with customers to prioritise projects and deliver results. It keeps them agile and fast.

We encourage constructive feedback and challenge each other. This helps keep teams accountable and ensures they keep customer benefit at the heart of any problem they solve.

And whenever a new customer problem arises, a new team is born. We follow the same playbook, every time.

1. Talking to customers helps us identify and prioritise opportunities.
2. Teams form and scale around that opportunity, pulling in specialist resources as required. For example a team may start with compliance specialists, engineers and designers and can pull in analysts and researchers where needed.
3. We launch quickly with a limited feature set designed to get value to our customers as early as possible. And we continue iterating post-launch.

How do we build and grow the best team?

When people feel great, they deliver their best work. And we want people to have the flexibility they need to support their work-life balance. That’s why our Wisers can work from offices or from home. And if they want, they can work remotely, for up to 90 days a year.

We treat all our employees across the globe in the same way. Our global minimum leave policy for parental leave and annual leave encourages people to take time out whenever they need it.

We want our Wisers to reflect our customer base

Having a diverse, inclusive workforce helps us move much faster towards achieving our mission. We believe in hiring people who are reflective of our customer base. Our people have experienced the challenges our customers face in living international lives. And that helps us achieve our mission faster.

Our customers are international, they come from all over the world. Our Wisers are international too, coming from 110 countries, so our people really understand the problems we are trying to solve. They’re experiencing the limits of existing products and tools today. They know how broken money is and have developed a deep understanding of what we can do to help.

We have a long way to go to achieve our mission, but it remains at the heart of everything we do. And we believe we are assembling the best team in the world to achieve this. Onwards.