How to Set up Direct Debit for my Customers

Remay Villaester (May)

If your company collects regular payments from its customers, you might want to consider accepting direct debits.

There are many advantages of direct debits, for your customers as well as your business. We’ll cover these below, along with a step-by-step guide for setting up direct debits for your customers.

Need a cost-effective way to accept international payments?.

Open a Wise Business multi-currency account and you can receive money from customers all over the world for free.

But more on that later. Let’s start with why direct debits are a good idea.

Why accept direct debits?

Direct debits have all kinds of benefits for both businesses and their customers. This is why, according to Bacs, it’s used by 90% of UK consumers to pay their bills¹.

Here’s what’s in it for your business:

  • An efficient and manageable way to collect regular payments
  • Cheaper than other payment methods
  • Easier cash flow management, as you know and can control exactly when payments will clear into your account
  • No more time wasted on reconciliation.

And for your customers, there’s the reassurance of an iron-cast Direct Debit Money Back Guarantee and a number of other safeguards. They can save time arranging payments, as the money will automatically be taken from their account.

It’s just easier and more convenient all round.

Setting up direct debits - how it works

In order to accept direct debits, your business will need to access the Direct Debit scheme. In the UK, this is run by Bacs.

Unless you’re a large organisation which handles a huge number of payments everyday, the most suitable way for you to access the Direct Debit Scheme is as an ‘indirect submitter’². This is a term used to describe small businesses, charities and sole traders, who don’t submit payments directly to Bacs. Instead, they use an approved third party to handle the processing and management of direct debit payments for them.

Step 1: Get in touch with your bank

Before you do anything else, contact your bank and let them know you’d like to join the Direct Debit Scheme. Your bank will check that you meet all the criteria, which may include things like your company’s administrative capability and financial situation. If you pass the checks, you’ll be accepted onto the Scheme.

You should also receive lots of helpful advice from your bank, such as information on the rules of the scheme and what facilities you’ll need.

Step 2: Choose a direct debit company

With your bank onboard, the next step is to find the best way to submit your payment data to Bacs. If you have a very high number of payments to process, you can submit directly. But the most suitable option, especially for smaller businesses, is to become an indirect submitter.

You’ll need to choose a Bacs-approved bureau or a specialist payment service provider³. This includes direct debit companies such as FastPay, GoCardless, AccessPay and Worldpay.

If you’re using a bureau, you’ll need to get a Service User Number (SUN) from your bank².

If you opt for a payment service provider, you’ll need to compare pricing, software, ease of use and customer service to find the right fit for you. You may also want to look for additional features, such as integration with your accounting software.

Step 3: Get direct debit mandates from your customers

Once you’re all set up with a bureau or payment processing service, it’s time to start collecting those payments. Before you can take a single penny from a customer via direct debit, you’ll need to get something called a Direct Debit mandate. This is also known as a Direct Debit Instruction (DDI)

This is an integral part of the Direct Debit Scheme. Once signed by a customer, the mandate essentially gives you permission to collect payments from their bank - provided you give the required advance notice. The DDI remains valid and payments will be collected until it is cancelled.

To get signed DDIs from your customers, you’ll need to use Bacs-approved online or paper forms. You can also use approved telephone scripts to get the required permission.

How much does it cost to accept direct debits?

The cost of accepting direct debits depends on which third party you choose to collect and submit payments on your behalf. Some charge a monthly fee and have a transaction limit, while others charge per transaction only.

Here’s an idea of direct debit pricing from two of the major providers - GoCardless and FastPay.

GoCardless has a standard plan with no monthly fee, where you’ll pay 1% + £0.20 per transaction⁴.

At FastPay, you can choose a Pay as You Go plan and pay between £0.10 and £0.50 per transaction, or a flat rate of £49 a month for up to 100 direct debits⁵.

Accept international payments for less with Wise

If you have customers in other countries, or would love to trade internationally in the future, it’s super handy to have a Wise for Business account.

With this powerful multi-currency account, you can accept payments from all over the world for low to no fees. You can hold 50+ currencies in your account at once and switch between them when you need to.

There are no transaction fees, only a tiny fee to convert currency if you want to withdraw your earnings to your bank. Or, you can use the money to pay your international suppliers, again for just a tiny, transparent fee.

The best bit? Everything’s done at the real, mid-market exchange rate.


So, there you have it - everything you need to know about setting up direct debits for your customers. It can seem a little complicated at first, but it should be smooth sailing once you get the initial setup out the way. Besides, it could be well worth it for hands-off, super efficient payment management that appeals to your customers.


Sources used for this article:

  1. Bacs.co.uk
  2. FastPay ltd blog post
  3. Bacs.co.uk services page
  4. Gocardless pricing
  5. FastPay Pricing

Sources checked on 18-March-2021.


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This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.

We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.

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