How to close a Remitly account

Zorica Lončar

Remitly is a digital remittance service based in the US, but available to customers here in the UK. It lets you make online money transfers all over the world, in a number of different currencies.

If you’re thinking of signing up to Remitly, you’ll want to know everything you can about how it works. This includes how to close an account. Some companies make it a little tricky to close an account, so it’s useful to know this before you become a customer.

Already a Remitly customer but no longer use the service? Read on, as we’ve put together a guide on how to close a Remitly account. The good news is that you should find it pretty quick and easy to do.

We’ll even show you an alternative for international online money transfers that could save you money. Send money worldwide with Wise and you’ll only pay a small, transparent fee per transfer³. What’s more, you’ll always get the mid-market exchange rate. This is the fairest rate around, and it means that your money goes further.

But more on that later. For now, let’s focus on getting that Remitly account closed down for you.

Why might you want to close a Remitly account?

There are a few different reasons you might be thinking of moving away from Remitly. You may simply not use the service anymore, or not have any need to send international transfers.

You may even have found a better alternative for your overseas payments, perhaps one that’s cheaper or more convenient.

Before you close your Remitly account though, a quick point to consider. Remitly doesn’t charge any monthly subscription or plan fees¹, nor are there charges for inactive accounts. This means that you don’t necessarily have to close your account. You could simply not use it.

How to close your Remitly account

If you’d prefer to close your Remitly account and have a fresh start, there are two different ways you can do it.

Both involve contacting Remitly customer services, but it’s up to you whether you use online messaging or give them a call.

Here’s the info you need for both methods:

Closing a Remitly account by phone

To shut down your Remitly account over the phone, simply call 44 808 169 2816². You should be aware though that this is an international number, as Remitly is based in the US. So, international calling charges may apply.

Closing a Remitly account by Live Chat

To avoid calling charges or simply for your convenience, you can also close a Remitly account online. You can start a live chat message with customer services on the Remitly website. Here’s how²:

  1. Head to the ‘Contact Us’ page on the Remitly website
  2. In the Chat box, click ‘Chat with us’
  3. Enter your name and email address
  4. Click ‘Start chatting’
  5. Explain to the customer services representative that you’d like to close your account, and they’ll guide you through the process.

What if I change my mind?

If you cancel your Remitly account and then change your mind later, don’t worry. It may be possible to reactivate an account that has been deleted or locked.

You’ll need to contact Remitly customer support using one of the methods above to reactivate your account. If your account was locked because you violated the Remitly User Agreement, it won’t be possible to reactivate it³.

Another important point to note is that you can only have one active Remitly account at a time³. If you’ve opened another account since, this will be your active account. So, you won’t be able to reactivate your old one.

Looking for a Remitly alternative? Try Wise

If you’re leaving Remitly because it doesn’t suit your needs, Wise could be the ideal alternative.

Open a Wise multi-currency account online and you can manage 50+ currencies at once. It’s super easy and quick to send an international transfer, and you’ll know exactly what you’ll be paying upfront. There are no hidden charges or monthly subscriptions to worry about, and transfer fees are kept as low as possible.

But what really sets Wise apart is that it always uses the mid-market exchange rate. This is the same rate that you’ll find on Google and currency sites like XE. It doesn’t have a markup or margin added on top, unlike when you use banks and other transfer providers to convert currency.

Send your first international transfer with Wise here.

Join Wise today

And that’s pretty much it - everything you need to know about how to close a Remitly account. You should find it as simple as contacting Remitly customer services and making the request, then they’ll take care of the rest. This leaves you free to shop around and explore other alternatives, such as Wise

Sources used:

  1. Remitly Help - How Does Remitly Work?
  2. Remitly - Contact Us
  3. Remitly Help - Delete Account
  4. Wise - terms and conditions & pricing

Sources last checked on date: 04-Nov-2022


This publication is provided for general information purposes only and is not intended to cover every aspect of the topics with which it deals. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content in this publication. The information in this publication does not constitute legal, tax or other professional advice from Wise Payments Limited or its affiliates. Prior results do not guarantee a similar outcome. We make no representations, warranties or guarantees, whether express or implied, that the content in the publication is accurate, complete or up to date.

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