How to cancel a payment with Barclays?

Zorica Lončar

Online and mobile banking has made it easier than ever to send payments and transfers. But sometimes it’s too easy. If you make a mistake or send a payment in error, you’ll need to know how to cancel - or if it’s even possible.

In this guide, we’ll focus on what it’s like with Barclays to cancel payments. We’ll look at options for stopping scheduled payments from being sent, and what to do if you’ve made a payment in error. Plus, some info on Barclays fraud protection processes if a payment is made without your authorisation.

Wanting to make an international payment? Pause before using your bank, as it could turn out to be expensive. Send money with Wise instead and you’ll only pay a low, transparent fee¹. You’ll also get the fair mid-market exchange rate, which means your money goes further.

For now though, let’s focus on what you came here to read.

¹ Please see the Terms of Use for your region or visit Wise fees & pricing for the most up-to-date information on pricing and fees

Reasons you might want to cancel a payment

There are a number of situations where you might want or need to cancel a bank payment. For example:

  • You made a mistake with the amount
  • You entered the wrong account details - sending money to the wrong person or business
  • You suspect you’ve been a victim of fraud - where an unauthorised payment has been made from your account
  • You’ve forgotten to cancel a Direct Debit for a service or subscription you no longer use.

If any of the above apply to you, read on. We’ll look at how you can contact Barclays to cancel payments, along with other options for getting your money back.

Is it possible to cancel a payment with Barclays?

There are a couple of things you can try if you’ve made a payment to the wrong account, or the amount is wrong.

If you know the person or company you’ve sent the payment to, Barclays recommends getting in touch with them to ask if they’ll return the money².

If you don’t know the recipient or they refuse to send your money back, then you can try contacting Barclays customer services. They don’t promise they can retrieve your money, but they may be able to contact the bank you sent the payment to and find out if it can be returned.

Here’s how to contact Barclays to cancel payments²:

  • If the payment was £25 or under, use the ‘Chat’ function in the Barclays mobile banking app to get assistance.
  • If the payment was over £25, call 0345 975 7575 or (+44) 1915 412009 if you’re outside the UK.

What if I suspect I’ve been a victim of fraud?

If you didn’t authorise the payment, you’ll need to let Barclays know right away. As part of its guarantee for online banking and the Barclays app³, it may be able to refund you the money.

To report an unauthorised transaction to Barclays, call the number on the back of your Barclays card. Alternatively, you can head to the ‘Help’ section of the mobile banking app and use ‘Direct call’⁴.

How to cancel a scheduled Direct Debit or Standing Order

If there’s an upcoming payment you want to cancel, you can do it in your Barclays online banking or mobile app. Crucially, you need to do this before 5.30pm at least one working day before the payment is due to leave your account⁵. Otherwise, the payment could still be taken.

Follow these steps⁵:

  1. Login to online banking
  2. Select ‘More’ next to where your account is listed
  3. Click ‘View Direct Debits’
  4. Select the payment you’d like to cancel and choose ‘Delete Direct Debit’
  5. Confirm by clicking ‘Yes’.

The process is similar in the Barclays mobile banking app. You’ll need to tap ‘Pay & Transfer’ and then ‘Manage Direct Debits’ to find and cancel a scheduled payment⁵.

Sources used:

  1. Please see the Terms of Use for your region or visit Wise fees & pricing for the most up-to-date information on pricing and fees
  2. Barclays Help - Payments made to wrong account in online banking
  3. Barclays - Our guarantee for Online Banking and the Barclays app
  4. Barclays Help - Unrecognised transactions
  5. Barclays Help - Cancel Direct Debits

Sources last checked on date: 16-Jan-2023

This publication is provided for general information purposes only and is not intended to cover every aspect of the topics with which it deals. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content in this publication. The information in this publication does not constitute legal, tax or other professional advice from TransferWise Limited or its affiliates. Prior results do not guarantee a similar outcome. We make no representations, warranties or guarantees, whether express or implied, that the content in the publication is accurate, complete or up to date.

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