How to cancel a Jet2 flight

Zorica Lončar

Booked a Jet2 flight but can no longer make it? If your plans have changed, you’ll want to know how to cancel a Jet2 flight. And crucially, whether you can get a refund.

Read on for our handy guide to cancelling Jet2 flights, which covers everything you need to know.

We’ll even throw in a handy tip for holiday spending when you do finally jet off - the Wise travel money card. It automatically converts currency at the mid-market rate at the moment you tap and spend.

But more on this later. Let’s get back to what you came here to find out.

How to cancel a Jet2 flight - your options

The easiest way to cancel a Jet2 flight is online. Simply follow these steps¹:

  1. Head to the Jet2 Manage My Booking page
  2. To login, enter your booking reference, surname (of the lead passenger when you booked) and departure date
  3. Request a cancellation for your flight(s)
  4. Wait for a cancellation email to arrive, then click the link to confirm and complete the cancellation.

If you have problems using Manage My Booking or need further help, you can call Jet2 customer services on 0333 300 0042². There’s also the option to send a message on Whatsapp¹.

Will I get a refund for cancelling my Jet2 flight?

Jet2 flights are non-refundable¹. This means that in most circumstances, you won’t get your money back if you cancel a flight with the airline.

But there are a couple of circumstances in which you may be able to get a refund, or amend your booking so that you don’t lose your money. We’ll run through these now.

What to do if you make a mistake when booking Jet2 flights

If you’ve made a mistake with your booking, the good news is that you can amend certain details.

You can change the name and date of the flight for a £35 administration fee per change¹. For date changes, you’ll also need to pay the difference in fare (if any). Minor spelling mistakes of up to three letters can be amended for free. You can make changes online, by calling customer services or visiting a Jet2 airport sales desk.

If you booked in error at Jet2, cancel your flight within 24 hours and there’s a chance that you may get a refund³. Jet2 says on its website:

“ is a non-refundable airline, but we do understand that unintentional booking mistakes can sometimes happen. At our discretion, we may consider a refund if you tell us about the error by contacting our Call Centre within 24 hours of booking.”

Jet2 Covid-19 cancellation policy

Like many airlines, Jet2 has brought in a number of policies relating to Covid-19, which you can read about here.

If you need to cancel a Jet2 flight for Covid related reasons, such as having to self-isolate due to NHS Test and Trace, you can amend your booking without having to pay an admin fee⁴. You’ll need to call customer services on 0333 300 0042 to do this.

Planning a trip? Save money on holiday spending with Wise

When you do head off on your planned trip, check out Wise as a convenient, low-cost way to cover your holiday spending.

Open a Wise multi-currency account and you can also get an international debit card for use in 200+ countries worldwide.

This clever contactless card automatically converts your money at the mid-market rate whenever you spend. There’s only a tiny conversion fee to pay, or it’s free if you already have the currency in your account.

Join Wise

And there you have it - your at-a-glance guide on how to cancel a Jet2 flight. You might not be able to get a refund, but you might be able to amend your booking and avoid losing your money.

Sources used for this article:

  1. Jet2 - changes to flight bookings
  2. Jet2 - contact
  3. Jet2 - booking and payment options
  4. Jet2 - covid 19 faqs

Sources checked on 9-Dec-2021.

This publication is provided for general information purposes only and is not intended to cover every aspect of the topics with which it deals. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content in this publication. The information in this publication does not constitute legal, tax or other professional advice from Wise Payments Limited or its affiliates. Prior results do not guarantee a similar outcome. We make no representations, warranties or guarantees, whether express or implied, that the content in the publication is accurate, complete or up to date.

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