How to cancel a HelloFresh subscription in the UK?

Thinking of ending your HelloFresh subscription? If you no longer need the service or simply want to save money, you’ll need to know how to cancel.

In this guide, we’ll show you exactly how to cancel a HelloFresh subscription in the UK. This includes a step-by-step guide for desktop and the HelloFresh app.

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Please see the Terms of Use for your region or visit Wise fees & pricing for the most up-to-date information on pricing and fees.

Quick steps to cancel your HelloFresh subscription

Definitely sure you want to leave HelloFresh? Here’s the quick version of how to do it on both desktop and mobile.

To cancel a HelloFresh subscription on the Android and iPhone app:

1. Open the HelloFresh app on your phone and make sure you’re signed in
2. Go to the ‘Account settings’ section
3. Select ‘Plan settings’ or ‘Subscription details’
4. Tap ‘Manage subscription’ or ‘Cancel plan’
5. Tap ‘Yes’ or ‘Confirm’ to confirm the cancellation
6. Receive an email confirming your subscription cancellation.

To cancel a HelloFresh subscription on desktop:

1. Go to HelloFresh.co.uk and sign into your account
2. Click on your name at the top of the page, then select ‘Settings’
3. Choose the subscription that you’d like to cancel
4. Select ‘Cancel my subscription’
5. Receive an email confirming your subscription cancellation.

How to cancel your HelloFresh subscription in the app (iPhone and Android)?

If you have the HelloFresh app, you should be able to cancel your subscription there. Here are the steps to follow, in a little more detail:¹

Step 1

Open the HelloFresh app on your phone and make sure you’re signed in. If not, you’ll need to enter your username and password.

Step 2

Go to the ‘Account settings’ section of the app. This is where you’ll find options for managing your account and settings of the app.

Step 3

Tap either ‘Plan settings’ or ‘Subscription details’, whichever is displayed in your version of the app. It’s usually located towards the bottom of the screen.

Step 4

In the ‘Plan settings’ section, you’ll either see ‘Manage subscription’ or ‘Cancel plan’ depending on which version of the HelloFresh app you have. Tap either to start the cancellation process.

Step 5

Now it’s time to confirm the cancellation, so make sure you definitely want to go ahead before doing anything else. When you’re ready, tap ‘Yes’ or ‘Confirm’. You may also be asked for a reason for the cancellation. You can either select one from the options provided, or select ‘Other’ to type in a different reason.

Step 6

HelloFresh will email you confirming the cancellation of your subscription. It’ll be sent to the email address registered on your account. You might want to keep hold of this for future reference.

How to cancel your HelloFresh subscription on desktop?

If you prefer doing things on a larger screen, you may be best cancelling your subscription on the HelloFresh website. Here’s what you need to do:²

Step 1

Go to HelloFresh.co.uk and sign in to your account, if you aren’t already logged in.

Step 2

At the top of the page, you should see your name. Click this, and then select ‘Settings’ to make changes to your account details.

Step 3

Choose the subscription that you’d like to cancel. These are displayed in green tabs. It may be that you have a few subscriptions running with HelloFresh, and would only like to end one of them.

Step 4

Select ‘Cancel my subscription’, if you’re 100% sure you want to end your HelloFresh subscription. You’ll see one final screen which states ‘Your subscription is now deactivated’. Click ‘Close’ on this screen to confirm and complete the process.

Step 5

After you’ve completed the steps above, you’ll receive an email from HelloFresh confirming your subscription cancellation. As before, it’ll be sent to the email address registered to the account and could be worth keeping for future reference.

FAQs

Can you cancel a HelloFresh subscription anytime?

You can cancel your HelloFresh subscription whenever you like. But you do need to be mindful of upcoming deliveries. HelloFresh requires you to cancel before 11:59 PM five days prior to your next delivery.²

What happens after you cancel a HelloFresh subscription?

Once you cancel your HelloFresh subscription, you’ll receive a confirmation email right away and your deliveries will stop. However, if you miss the deadline for an upcoming delivery, you’ll still receive it - and pay for it.

Can you rejoin a HelloFresh subscription after cancelling?

Yes, you can rejoin HelloFresh after cancelling. So if you change your mind, sign in to your old account and follow any steps for reactivating it. Alternatively, you can contact HelloFresh customer services for help restarting your subscription.

Can you get a refund after cancelling a HelloFresh subscription?

In most cases, you won’t be able to get a refund after cancelling a HelloFresh subscription. The only exception to this is if you cancel immediately after signing up, before receiving your first box and before the delivery deadline.³

How long does it take to get a refund with HelloFresh?

If you’re entitled to a refund, you’ll need to contact HelloFresh to see how long it’ll take to be processed and paid.

And that’s it - everything you need to know on how to cancel a HelloFresh subscription. We’ve covered all the steps involved, whether you choose to cancel on desktop or mobile. You should hopefully find it all pretty straightforward.

And the next time you’re signing up for a subscription or placing an order online, open a Wise account and create a Wise virtual card - especially if buying from overseas. It’s ideal for secure, low-cost shopping in multiple currencies (including in British pounds).

Please see the Terms of Use for your region or visit Wise fees & pricing for the most up-to-date information on pricing and fees.

Sources used:

Sources last checked on date: 20-Jul-2023