How to cancel an EasyJet flight: step-by-step guide

Gert Svaiko

Have an EasyJet flight booked but need to cancel? We’ll walk you through how to cancel EasyJet flights in the handy guide below. This includes cancellation fees, how to get a refund and what to do if you can’t fly because of Covid-19.

Plus, we’ll even throw in a great tip for low-cost holiday spending for when you do get to travel - the Wise debit card.


Please see the Terms of Use for your region or visit Wise fees & pricing for the most up-to-date information on pricing and fees.

But first, let’s get those EasyJet flights sorted out.

How to cancel your EasyJet flight - your options

The easiest way to cancel a flight with EasyJet is online, although you can also do it by phone. Let’s quickly run through both options.

Cancel EasyJet flights online¹

  1. Head to the EasyJet Manage Bookings page
  2. Sign in with your email address and password. If you don’t have an account, you can sign in with your booking reference and the surname - you’ll find this on your confirmation email.
  3. Select your flights and amend or cancel your booking.

You may also be able to cancel your flights via the EasyJet mobile app.

Cancel EasyJet flights by phone

If you prefer, you can also call EasyJet customer services on +44 (0) 330 5515151² and someone will help you to cancel your flights over the phone.

Can I cancel EasyJet flights and get a refund?

Most EasyJet tickets are non-refundable¹, but there are certain circumstances where you might be able to get your money back. For example:³

  • If you cancel an EasyJet flight within 24 hours of booking
  • If you cancel your flight due to serious illness or close family bereavement - whether a refund or EasyJet voucher will be issued is at the discretion of the airline.

If you cancel your flight within 24 hours, it’s important to note that your refund will be minus cancellation fees. We’ll look at these next.

Read more: How to cancel a Ryanair flight?

EasyJet cancellation fees

If you cancel your EasyJet flight within 24 hours of booking, the following cancellation fees will be deducted from your refund:⁴

  • £49 for cancellations made online
  • £55 for cancellations made via the customer services team.

Need to cancel an EasyJet flight due to Covid?

Like many airlines, EasyJet has introduced new booking policies in response to the Covid-19 pandemic. You can read all the details of the EasyJet Protection Promise here, but here are the key points you need to know:⁵

  • If you can’t make your flight, you can change your booking fee-free up to 2 hours before departure
  • You can transfer your flight to any other available flight in the EasyJet network - but get a hold of their customer service, so you won’t be charged with the fare difference
  • This applies to all changes up to 31st December 2023.

This means that if you can’t make your booked flight, you don’t have to cancel it and lose your money. Instead, you can amend it free of charge to a different date or destination.

If your trip is affected by a lockdown travel ban or other Covid-19 restriction, you may be able to cancel and get an EasyJet voucher or refund. This applies to flights up to 31st December 2023.⁵

Ready to travel? Get holiday spending sorted with Wise

When you do eventually get to take your trip, check out Wise as a convenient, low-cost way to spend overseas.

With a Wise multi-currency account, you can get an international debit card for contactless spending in 174 countries.

Currency is automatically converted using the mid-market exchange rate at the moment you spend, and you’ll only pay a small, transparent conversion fee. And if you already have the currency in your account, it’s free.

Register with Wise today

Please see the Terms of Use for your region or visit Wise fees & pricing for the most up-to-date information on pricing and fees.

And that’s pretty much it - everything you need to know to cancel EasyJet flights. You may not get a refund, or at least a full one, but there are some circumstances where you can get your money back.

And EasyJet’s coronavirus policy is pretty good, so it could provide you with some protection if your trip is affected by Covid-19.

Sources used for this article:

  1. EasyJet - managing your booking
  2. EasyJet - contact info
  3. EasyJet - terms and conditions
  4. EasyJet - cancellation fees
  5. EasyJet - pledge

Sources checked on 22-Jun-2023.

Please see terms of use and product availability for your region or visit Wise fees and pricing for the most up to date pricing and fee information.

This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.

We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.

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