We aim to make sure that using Wise is as convenient as possible – so you can manage your money hiccup-free. And we measure that convenience (or lack of it)...
Right now, people really need to be able to move and manage their money around the world to support each other.
So we wanted to update you on what you can expect from Wise.
We don’t expect a disruption to our service
We’re an online service, with no physical branches or deliveries — so you can send, spend, receive, and convert currencies as normal.
Remote working has always been part of our company culture, so we’re already set up to be operational for the long term.
We’re working with our regulators, including the UK Financial Conduct Authority (FCA), others in the US and around the world, to make sure we have the best possible plans in place.
We’re ready if anything changes
We’ll be closely monitoring whether there are challenges delivering money to particular countries or specific banks.
Notifications in the Wise app and website will tell you if your transfer is likely to be delayed.
All our employees are working from home to protect their own and their communities’ health — we’re fortunate to be able to do this.
I know the coming months will be tough for many businesses, so I don’t say the following lightly.
At Wise, we’ve worked hard to build a sustainable company with strong financial foundations. It’s our number one priority to keep your money moving, and we’re in a good position to make that happen with as little disruption as possible.
I hope it won’t be long till we’re all back to living our international lives to the fullest. Until then, stay safe.
And as always — onwards,
Kristo and the Wise Team
This publication is provided for general information purposes only and is not intended to cover every aspect of the topics with which it deals. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content in this publication. The information in this publication does not constitute legal, tax or other professional advice from Wise Payments Limited or its affiliates. Prior results do not guarantee a similar outcome. We make no representations, warranties or guarantees, whether express or implied, that the content in the publication is accurate, complete or up to date.
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