Q4 2023 Mission Update: Price
Our average price stayed at 0.67% in Q4 2023. Overall, this quarter we 😞Increased fees on sending USD to countries outside the USA when using the SWIFT...
Q3 2023 Mission Update: Convenience
The key indicator that we’re offering a truly convenient product is your ability to use Wise without any hiccups. That’s why we’re measuring convenience (or lack of it) by how many customers contact us for support.
In Q3 2023, less of you had to contact us ( ~ -6 % less) compared to Q2 2023. It’s again a new low, we keep getting momentum!
So, how did we get to that?
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We’ve improved massively the experience with verification as it reduced 20% the rate of customers getting in touch. We’ve moved a significant amount of you to a new experience for them to submit their documents that results in better conversion and less contacts.
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We’ve improved the speed of transfers by reducing frequent delays we’ve been having with some currencies like Indian Rupee and Pakistani Rupee due to some operational issues. This means more transfers get at their destination in the expected time, reducing the number of contacts related to that inconvenience.
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We’ve worked on a better way to show card transaction decline reasons to you, especially in regards to the limits to transactions.
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We’ve started to roll out a new way to provide information and updates for the card transactions disputes. A dispute is a consumer challenge related to a credit or debit card purchase because for e.g. they might have not received the goods or services. In the past, it was very difficult to check on progress so you had to contact our support agents in order to get more details.
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Unfortunately, we’ve been having increasing number of contacts with users having issues logging in to their accounts. In the past few months we’ve been increasing the frequency and efficiency of our security challenges which caused some you some problems in logging back in into their accounts. We’re actively working on this so we can make this experience frictionless.
*Please see terms of use and product availability for your region or visit Wise fees and pricing for the most up to date pricing and fee information.
This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.
We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.
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Q4 2023 Mission Update: Convenience
We believe that the world’s a richer place when money moves fast and flows free. That’s why we work hard to ensure our product is as convenient as can be,...
Q4 2023 Mission Update: Speed
Speed In Q4, 61% of our transfers were instant, meaning they were completed in under 20 seconds. That’s an increase of 1% from Q3. What's changed? We’ve been...
Q3 2023 Mission Update: Speed
Maximum Speed: Moving at the Speed of Light At Wise, we are committed to providing our consumers with the best possible experience when it comes to...
Wise Platform Mission Update Q2 2023
It was another busy quarter for Wise Platform; from exciting partnership announcements, to podcast deep dives and a whole European tour of conferences,...
Q2 2023 Mission Update: Price
Our average price changed from 0.65% to 0.66% in Q2. Overall, this quarter we 😞Increased fees on sending money from EUR, CHF, HUF, MYR, SEK, RON, BGN, HKD,...
