How to close an account with Skrill

Zorica Lončar

No longer use your Skrill account or looking to switch provider? Whichever is the case, you’ll need to know how to close your Skrill account.

In this guide, we’ll walk you through the process of shutting down your account with Skrill. This includes the easiest way to do it, and a few things to quickly check before closing the account for good.

Plus, we’ll throw in a handy tip if you’re looking for a new way to manage your money - the Wise multi-currency account. This could save you a bundle if you ever make or receive international payments, or are planning a trip abroad any time soon.

But for now, let’s get back to what you came here to read.

How to close an account with Skrill - your options

There are a couple of ways to close down your account with Skrill.

By far the easiest and quickest way is online, but you can also contact customer services if you prefer.

We’ll run through all the essential info you need to know here.

Closing a Skrill account online

Simply follow these steps to request the closure of your Skrill account online¹:

  1. Login to your Skrill account
  2. Go to ‘Settings’ and then ‘Account Settings’
  3. Under ‘Account Status’ (where it should say ‘Active’), select the option to ‘Close Account’.

Once your account is closed, remember that you won’t be able to use your Skrill card.

Contacting customer services

Alternatively, you can contact Skrill customer services to discuss the closure of your account². Here are your options¹:

  • Chat with the Skrill bot for instant 24/7 support
  • Send a message through the Skrill website
  • Call +44 203 308 2519 - available 8am to 5pm, Monday to Friday.

Head to the Skrill Support page and search ‘contact’ to find these options and more information.

Do I have to close my Skrill account - or can I just leave it open?

If you don’t really use your Skrill account but haven’t got round to closing it, there’s something important you need to know.

Skrill charges an inactivity fee for unused accounts. If you don’t make a transaction or at least log in every 6 months, you’ll be automatically charged a service fee of around £5 every month³.

So to avoid this, it could be wise to just close the account altogether.

Is there any charge to close a Skrill account?

The good news is that you can close your Skrill account at any time and for any reason, completely free of charge¹.

Things to consider before closing your Skrill account

Before you can close your Skrill account, you’ll need to check the following¹:

  • That your balance is £0.00 or very close to it
  • Pending transactions have been processed (or marked as ‘failed’)
  • You’ve sold all your cryptocurrency balance (if any).

Until you’ve done all of the above, the option to close your Skrill account won’t be available.

If you still have any money left in your Skrill account, you’ll be prompted to withdraw it. Otherwise, you can contact Customer Services and ask for the balance to be transferred to you².

Wise - a money-saving alternative to banks

Looking for a new account now that you’ve moved on from Skrill? Make sure you check out Wise, especially if you send money internationally or have an overseas trip planned.

Open a Wise multi-currency account online and you’ll be able to make fast, secure international transfers for low fees and the mid-market exchange rate. You can manage 50+ currencies at once, and convert between them whenever you need to. It’s never been easier to manage your money across borders.

You can receive money from abroad for free, and spend like a local on your holidays or business trips using the Wise international debit card. This clever contactless card can be used in 200+ countries, and automatically converts currency at the best rate whenever you spend.

Wise is a brilliant solution for travellers, business owners, digital nomads and people with friends and family overseas. See how it works here.

Join Wise today


Sources used for this article:

  1. Skrill - support
  2. Skrill - account terms of use
  3. Skrill - fees and charges

Sources checked on 07-Jul-2022.


Please see terms of use and product availability for your region or visit Wise fees and pricing for the most up to date pricing and fee information.

This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.

We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.

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