How to close a Chase account in the UK?

Gert Svaiko

No longer use your Chase bank account? Perhaps you want to switch to a new bank, to take advantage of a good deal or find a better fit for your needs.

If you’re a Chase UK customer but are thinking of leaving, read on.

We’ve put together a helpful guide on how to close a Chase account in the UK. This includes the easiest way to do it, plus any other important info you need to know.

And when you’re ready for a new account, make sure to check out the Wise account from the money services provider Wise. This is a powerful multi-currency account, letting you send, spend and manage your money in multiple currencies.

Learn more about Wise account 💰

But more on that later. For now, let’s focus on getting that Chase account closed down for you.

Things to know before closing your Chase account

Before pulling the plug on your current account with Chase UK, there are a few key things you need to know:

  • You can only close Chase accounts in-app if you have a positive balance. This means you can’t be overdrawn, so you’ll need to pay back what you owe before shutting down your account.¹
  • You can access statements for up to six years after closing your account.¹ But it’s likely you’ll have deleted the app or forgotten your login details by then, so it could be best to download any statements you’re likely to need before closing your account.
  • If you have a Chase Saver account, it’ll be automatically closed when you shut down your current account (if it’s your last remaining Chase account). So you’ll need to move any savings balance to a different account.²

How to close a Chase current account - step-by-step

The only way to close a Chase account is in the mobile app. You can’t do it online, and Chase doesn’t have any physical branches you can pop into either.

Here are the steps to follow in the app:¹

  1. Open the Chase app and sign in
  2. Tap the three dots
  3. Select ‘Close account’
  4. Follow the on-screen instructions to close your account.

How to close a Chase Saver account

The process to close a Saver account with Chase is pretty much the same as above. You’ll need to go into the mobile app, select the account and follow the instructions to close it.

Are there any other ways to close an account with Chase?

There aren’t any other ways to close an account with Chase - you’ll need to do it in the mobile app.

But if you don’t have access to the app or you need help, you can call Chase on 0800 376 3333. If calling from abroad, the number is +44 203 493 0829.³

You can also use the Current Account Switch Service to move from Chase to another bank, where all payments and payees are moved over to the new account automatically.

Are there any fees to close a Chase account?

No, Chase doesn’t charge any fees to close any of its accounts.

Wise – Money for here, there and everywhere

Ready for a new account or card? It could be worth taking a look at Wise, especially if you’re a regular traveller or need to manage your money in multiple currencies.

You can open a Wise account online and start managing your money in 40+ currencies, including GBP. Wise lets you send payments worldwide for low fees and mid-market exchange rates, and receive it for free in some of the major currencies. It’s not a bank account but offers many similar features.

There’s even a Wise card for spending abroad (and in the UK), where your pounds are automatically converted to the local currency at a great rate. There are no foreign transaction fees, just a tiny conversion fee - or it’s free if you already have the currency in your Wise account already.

Sign up with Wise today 💰

And that’s it - everything you need to know about closing an account with Chase UK. If you have the app, you should be able to do it in just a few taps.

Sources used:

  1. Chase - Closing an account
  2. Chase - Chase Saver account terms and conditions
  3. Chase - Contact us

Sources last checked on date: 24-Apr-2024

*Please see terms of use and product availability for your region or visit Wise fees and pricing for the most up to date pricing and fee information.

This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.

We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.

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