Chargebee Reviews (UK - 2024)

Chargebee supports 6,500+ businesses with a selection of services including subscription management, billing, invoicing and more. Chargebee integrates with over 60 different apps and more than 30 payment gateways, making it a flexible choice for many different businesses in the UK.

This guide examines the Chargebee plans available, including features and the Chargebee fees you’ll want to know about before you sign up. Plus, while you’re thinking about managing your business finances, you may also like to take a look at Wise Business as an alternative account provider, which gives ways to get paid in multiple currencies using local or SWIFT details, with no ongoing fees, and mid-market rate currency conversion.

💡 Learn more about Wise Business

What is Chargebee?

Chargebee is a specialist in UK and international business services including subscription management and recurring billing, pricing and payment optimisation, revenue recognition, collections, and customer retention.

Chargebee works with a very broad range of UK and international customers, including businesses in SaaS, education, ecommerce, media and publishing, and OTT/video customers looking for subscription and billing management services.

As well as standard subscription management, Chargebee also offers billing for businesses which work on a usage based model, which can mean different billed amounts, unlike a regular and standard payment.

Chargebee customers can invoice and charge customers in 227 countries and territories and in 100+ currencies, through a broad selection of payment gateways. In fact, Chargebee works with over 30 payment gateways and also integrates with a broad range of other apps and service providers, to streamline business operations and allow you to manage your subscription business without unnecessary admin.

How does Chargebee work?

Chargebee’s core services hinge around subscription management and recurring billing. Chargebee allows subscription business owners to take payments at regular intervals, with extra options such as failed payment re-tries.

When a customer signs up to a service, they’ll get an invoice or bill through Chargebee, and add their card details which are securely stored and managed. The business owner will be paid through their preferred payment gateway. Then, the next time that the payment is due, the cycle repeats. Chargebee can automatically generate a recurring invoice which can be paid with the customer’s stored card details. If the card has no money or expires, Chargebee offers solutions to attempt the transaction again, and can also support dispute resolution with customers and their banks.

Chargebee also offers many adjacent services, such as ways to offer free trials to new customers, options to issue discounts and vouchers, retention tools, and analytics to track and monitor business performance more closely. You can use Chargebee to test out different pricing or subscription models, to build different offer models by customer, and to manage retention strategies. This can mean you can bring your subscription based business to market faster, and with a higher chance of success through thorough testing and monitoring.

Chargebee reviews

In this guide to Chargebee we will be looking at the available features, pricing and customer service.

It can also be helpful to check out what other Chargebee customers say about their experiences. Trustpilot, which aggregates customer feedback, is a helpful resource here. Chargebee gets a 3.9 out of 5 Trustpilot score¹, Great rating, from 50+ reviews at the time of writing. This isn’t a huge number of reviews, but can offer some handy insights into how the services work for others.

Chargebee key features

Here’s a rundown of the main features and services from Chargebee.

• Subscription management - customer retention tools
• Billing and invoicing - ideal for clients needing ongoing invoicing
• RevRec - GAAP compliant revenue recognition
• Payments and accounting - including integration with 60+ other tools
• Reporting and analysis - delivered through interactive dashboards

Customers can take a selection of the products and services they need, including custom made product packages which may suit larger companies signing up to a broader selection of services.

Chargebee pricing

For billing services, Chargebee has 3 different service levels²:

• Starter: No fee for first 200,000 GBP billing cumulative, then 0.75%
• Performance: 499 GBP/month for up to 80,000 GBP billing, then 0.75%
• Enterprise: Custom pricing and packages

Performance customers get the same services as Starter plan customers, with extra features also added. Features include advanced invoicing, quotes, migration support and smart dunning.

For RevRec, all Chargebee service packages are custom made to meet individual customer needs. And finally, for retention services, monthly fees start from 19 GBP, which includes 50 to 149 sessions a month. Tailor made packages are also available which may suit larger and enterprise level organisations.

Chargebee customer service

Chargebee customers can get support through the Chargebee AI bot, IRIS on the support portal as well as within the Chargebee app³. You’ll be directed to documents and FAQ articles related to Chargebee's features, to help you solve the issue yourself in the first instance. If you need more support you can also create a ticket with chargebee customer service through Iris or write to support@chargebee.com.

FAQs - Chargebee reviews

Is Chargebee safe?

Chargebee is a PCI-DSS Level 1 Service Provider⁴, and is considered safe to use. Because you’ll be taking sensitive financial information from your customers, it is important to know that Chargebee stores all customer data and information securely and complies with industry standards to make sure customer accounts are safe.

Is Chargebee a payment gateway?

No. Chargebee is not a payment gateway. To use Chargebee you’ll also need a merchant account and payment gateway. You can continue to use the same payment gateway you use now, or Chargebee can help you find the right option for your specific needs.

Does Chargebee integrate with Xero?

Yes. Chargebee integrates with Xero and 60+ other apps. The integration with Xero is handy for simplifying accounting, as it allows you to import Chargebee transaction records to Xero automatically. This saves time and also reduces the chance of human error.

Receive payments in multiple currencies with Wise Business

Wise can help UK businesses to receive payments in multiple currencies, with low fees and the mid-market exchange rate.

A Wise Business account comes with local account details to get paid in 8+ major foreign currencies like Euros and US Dollars just as easily as you do in Pounds, these payments can come directly from your customers, from PSPs like Stripe and Amazon, or from platforms like Chargebee.

All you need to do is add the relevant currency account details to the platform you need to withdraw the funds. Once you receive the payment in Euros, Dollars or other supported currencies, you can hold this money into your multi-currency account, send with Wise Business debit card or convert back to Pounds with low fees and the mid-market exchange rate.

Get started with Wise Business 🚀

Chargebee isn’t the right solution for all businesses. You may also want to compare the account available from Wise Business, which is a good option for businesses taking direct customer payments in GBP and foreign currencies.

You can use your Wise Business account to receive foreign currency payments from customers directly or through PSPs and marketplace sites like Stripe or Amazon, with local and SWIFT account details for select countries and currencies.

Sources used in this article:

Sources last checked October 23, 2024