How to cancel Remitly transfers

Remitly is a popular choice for sending money internationally, especially between friends and family.

But what happens if you send a payment through Remitly and suddenly realise you’ve made a mistake? Perhaps you’ve entered the wrong payment amount or worse still, sent to the wrong person. Or maybe the payment simply isn’t needed any more.

Whichever is the case, we’re here to help. Read on for a handy guide on how to cancel transfers with Remitly. We’ll look at how to do it step-by-step, what to do when you can’t cancel, and how to get a refund.

So, let’s get started.

Can you cancel Remitly payments?

It is possible to cancel Remitly transfers, but only if the recipient hasn’t received their money yet¹.

You can check this by looking at your Remitly transfer status in the app or on Remitly.com. This shows you where your transfer is up to, and when it’s going to be delivered.

Which Remitly transfer types can be cancelled?

You should be able to cancel all Remitly transfer types.

The crucial thing to remember though is that the payment must still be in the processing stage. If it’s already been delivered to your recipient, you won’t be able to cancel it.

This could make it trickier to cancel Express payments with Remitly, as they’re delivered quickly if not immediately.

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How to cancel a Remitly payment step by step

Now, how do you actually go about cancelling a Remitly transfer? Here’s how to do it online and on the app.

Online (web browser)¹

1. Head to Remitly.com and sign into your profile
2. Choose ‘Transfer history’ from the top menu
3. Select the transfer you’d like to cancel and click ‘View receipt’
4. Scroll to the bottom of the page and select ‘Cancel your transfer’
5. Choose a reason for the cancellation, if asked
6. Click ‘Submit’.

iOS (iPhone) or Android app¹

1. Open the Remitly app and sign in
2. Choose the transfer you’d like to cancel from the list on your Home screen
3. At the bottom of the transfer details, select the option to ‘Cancel Transfer’
4. Choose a reason for the cancellation, if asked
5. Tap ‘Submit’.

What to do when you cannot cancel your transfer

If you’re having trouble cancelling your Remitly transfer, you can try contacting customer services for assistance. Head to this page for details of contacting Remitly by chat or phone, available 24/7.

If the reason you can’t cancel your Remitly payment is because it’s already arrived, your best option is to ask the recipient to send the money back.

How to get a refunded by Remitly

The good news is that when you cancel a transfer, you should get a refund automatically¹.

This means you don’t need to apply for a refund, put in a claim or do anything else but wait for your refund to arrive.

How long it takes to receive a Remitly refund

Remitly refunds are processed immediately, but they sometimes take a few days to actually arrive. The time it takes depends on how you paid for the transfer.

Here’s what to expect for each²:

• Debit or credit card payments - usually 3-5 business days, although it can take up to 10.
• Bank account payments - up to 10 business days.

And that’s it - everything you need to know about how to cancel Remitly transfers, including info on refunds.

Remember that when it comes to international transfers, Remitly isn’t the only game in town. Send money with Wise and you’ll only pay low fees, plus you’ll always get the mid-market exchange rate.

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Sources used:

1. Remitly Help - How do I cancel my transfer?
2. Remitly Help - How do I get a refund?

Sources last checked on date: 19-Jan-2023