Sending money across countries is a common practice among a lot of people, including expats. Whether it’s to support their dear families, lend a hand to...
Remitly is a popular choice for sending money internationally, especially between friends and family.
But what happens if you send a payment through Remitly and suddenly realise you’ve made a mistake? Perhaps you’ve entered the wrong payment amount or worse still, sent to the wrong person. Or maybe the payment simply isn’t needed any more.
Whichever is the case, we’re here to help. Read on for a handy guide on how to cancel transfers with Remitly. We’ll look at how to do it step-by-step, what to do when you can’t cancel, and how to get a refund.
So, let’s get started.
It is possible to cancel Remitly transfers, but only if the recipient hasn’t received their money yet¹.
You can check this by looking at your Remitly transfer status in the app or on Remitly.com. This shows you where your transfer is up to, and when it’s going to be delivered.
You should be able to cancel all Remitly transfer types.
The crucial thing to remember though is that the payment must still be in the processing stage. If it’s already been delivered to your recipient, you won’t be able to cancel it.
This could make it trickier to cancel Express payments with Remitly, as they’re delivered quickly if not immediately.
When you’re looking to send money overseas, it always pays to compare a few different options.
Send money with Wise and you’ll only pay a low, transparent fee. You’ll see this upfront, along with the exchange rate. Wise uses the mid-market exchange rate for all transfers, which means there’s no expensive mark-up or margin added on top. So, your money goes further.
Now, how do you actually go about cancelling a Remitly transfer? Here’s how to do it online and on the app.
- Head to Remitly.com and sign into your profile
- Choose ‘Transfer history’ from the top menu
- Select the transfer you’d like to cancel and click ‘View receipt’
- Scroll to the bottom of the page and select ‘Cancel your transfer’
- Choose a reason for the cancellation, if asked
- Click ‘Submit’.
- Open the Remitly app and sign in
- Choose the transfer you’d like to cancel from the list on your Home screen
- At the bottom of the transfer details, select the option to ‘Cancel Transfer’
- Choose a reason for the cancellation, if asked
- Tap ‘Submit’.
If you’re having trouble cancelling your Remitly transfer, you can try contacting customer services for assistance. Head to this page for details of contacting Remitly by chat or phone, available 24/7.
If the reason you can’t cancel your Remitly payment is because it’s already arrived, your best option is to ask the recipient to send the money back.
The good news is that when you cancel a transfer, you should get a refund automatically¹.
This means you don’t need to apply for a refund, put in a claim or do anything else but wait for your refund to arrive.
Remitly refunds are processed immediately, but they sometimes take a few days to actually arrive. The time it takes depends on how you paid for the transfer.
Here’s what to expect for each²:
- Debit or credit card payments - usually 3-5 business days, although it can take up to 10.
- Bank account payments - up to 10 business days.
And that’s it - everything you need to know about how to cancel Remitly transfers, including info on refunds.
Remember that when it comes to international transfers, Remitly isn’t the only game in town. Send money with Wise and you’ll only pay low fees, plus you’ll always get the mid-market exchange rate.
Sources last checked on date: 19-Jan-2023
This publication is provided for general information purposes only and is not intended to cover every aspect of the topics with which it deals. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content in this publication. The information in this publication does not constitute legal, tax or other professional advice from Wise Payments Limited or its affiliates. Prior results do not guarantee a similar outcome. We make no representations, warranties or guarantees, whether express or implied, that the content in the publication is accurate, complete or up to date.
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