PSD2: You can make the UK Government end hidden charges

Flora Coleman

In December we wrote about PSD2 (the Second Payments Services Directive) and its importance in bringing fairness to finance.

Well, the UK Government just asked consumers for their views in a consultation, and they haven’t included any measures to make foreign currency transactions as transparent as same-currency transactions.

That means they’ve ignored the measures in PSD2 which say that consumers should know the “real costs and charges” of making a transaction.

The way the Government has drafted the legislation means banks and brokers can still hide costs in poor exchange rates, which are much lower than the mid-market rate you’d see on Google, or Reuters.

It’s time you had your say. You can respond to the Government by sending an email to or if you prefer you could write to:

EU Payment Services Directive II Consultation
Banking and Credit Team
HM Treasury, 1 Horse Guards Road

Need some inspiration? Use our template below

Dear Sir/Madam,

[your story - eg I am a consumer living in the UK who regularly sends money from the UK to Germany].

I am responding to question 1 about the Government's overall approach to PSD2.

It is essential that we consumers know the “real costs and charges” of making a foreign currency transaction as set out in the Payment Services Directive. Payment providers should use the real exchange rate - the one I can find easily on google,, or Reuters - so that we can know the actual cost of sending money abroad.

I hope you make foreign currency payments as transparent as same currency payments in the final Payment Services Regulations.

Yours faithfully,

[Your fullname and address]

For more information, read our primer on PSD2.

This publication is provided for general information purposes only and is not intended to cover every aspect of the topics with which it deals. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content in this publication. The information in this publication does not constitute legal, tax or other professional advice from Wise Payments Limited or its affiliates. Prior results do not guarantee a similar outcome. We make no representations, warranties or guarantees, whether express or implied, that the content in the publication is accurate, complete or up to date.

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