How to cancel your Payoneer card

Zorica Lončar

If you’re a user of the Payoneer payments platform for your business, you’re likely to also use the Payoneer card.

This corporate debit Mastercard is a handy way to spend your Payoneer balance on business expenses like goods, travel costs and services. It’s linked to your Payoneer currency balances, which are topped up whenever a customer pays you for your goods or services.

But if you’ve decided you no longer want to use your Payoneer debit card, read on.

We’ve put together a handy guide on how to cancel your Payoneer card. This includes a step-by-step guide to the process, along with whether there are any fees or costs involved.

We’ll even show you a convenient alternative for multi-currency spending - the Wise international debit card. Suitable for use in 175+ countries wherever debit cards are accepted, this clever card automatically converts currency at the mid-market exchange rate.

But more on this later. For now, let’s focus on getting that Payoneer debit card cancelled for you.

How to cancel your Payoneer card - a step-by-step guide

The easiest way to cancel your Payoneer card is to contact customer services. Here’s what to do¹:

  1. Go to the Payoneer website and sign into your account.
  2. Head to the Contact Us page, where you’ll find the different ways you can get in touch with Payoneer customer services. If you’re signed in, you’ll be able to see the phone number for your regional Customer Care Associate.
  3. Call, send a message or use Livechat to request the cancellation of your card
  4. You’ll need to provide the following details:
    • Your full name
    • Your date of birth
    • The shipping address of the card
    • The last 4 digits of the card you want to cancel
    • The reason you want to cancel your Payoneer card.

With this information, Payoneer should be able to cancel your card for you.

Cancelling your Payoneer account completely

If you no longer want to use Payoneer at all, you can cancel your account and this will also result in your card being cancelled.

Here’s how to do it²:

  1. Make sure you’ve used up any remaining funds in your Payoneer currency balance before closing the account. Otherwise, this money could be lost.
  2. Contact Payoneer customer services by phone, message or Livechat.
  3. Provide your details and the reason you’d like to close your account.
  4. Payoneer will start the process of closing your account, and keep you updated with progress.

How to cancel a Payoneer card ordered by mistake

Made a mistake when ordering a new Payoneer card? You may have ordered one in the wrong currency, entered the wrong details or simply changed your mind about needing one in the first place.

Whichever is the case, you should be able to cancel it if you act fast.

Simply contact Payoneer customer services by phone, message or Livechat to have your card cancelled.

What if my Payoneer card is lost or stolen?

If you’ve misplaced your Payoneer card or worse, it’s been stolen, it’s only natural that you’ll want to cancel it right away. Otherwise, there’s the risk of fraud on your account, which could leave you out of pocket.

If your card has been lost or stolen, it’s important to act fast. Payoneer advises that you should call them immediately on 1-(646)-386-2434³ so that they can block your card before any fraudulent transactions can take place.

You can also report your card lost or stolen via the Payoneer app. This could be the quickest and easiest way to do it, plus you can order new cards through the app should you need to.

Are there fees to cancel a Payoneer card?

Payoneer doesn’t charge any fees to cancel cards.

However, there is an annual card fee of $29.95⁴ (approx. £26.50) for active Payoneer Mastercards. It may be the case that you can’t get a full or even partial refund for this fee if you cancel your card part-way through the year. You’ll need to check with Payoneer.

If you haven’t activated or used the card though, the annual fee won’t be charged⁵.

A multi-currency alternative - the Wise international card

Once you’re done with Payoneer, you might be on the lookout for an alternative. If you're a business owner or freelancer with any kind of international dealings, the Wise card is the perfect choice.

The Wise multi-currency card can be used in 175 countries, and works almost anywhere that debit cards are accepted. Plus, it works with Apple Pay and Google Pay so contactless mobile payments are sorted.

You can use your Wise international business card to pay suppliers, cover travel expenses, buy goods online from overseas and much more. If you need cash, it also works at ATMs all over the world.

With the Wise card, you can spend in multiple currencies without worrying about the exchange rate. This contactless card has a powerful and convenient feature, where currency is automatically converted at the mid-market exchange rate whenever you spend.

There’s just a small fee for the conversion, or it’s free if you already have the currency in your account.

There are no subscription charges to worry about with the Wise card. Once you’ve opened your Wise account, there’s just a one-time card fee of £5 for personal users or £45 for businesses. Then, you’re good to go. Find out more about Wise cards here.

Join Wise today


After reading this guide, you should have all the info you need to cancel your Payoneer card.

We’ve looked at a few different ways to do it, depending on why you’re cancelling. Whether you’ve lost your card, ordered one by mistake or simply want to move on from Payoneer, we’ve got all options covered.

The good news is that there aren’t any cancellation fees or charges to worry about, and you can cancel anytime. Just make sure you’ve cleared out your Payoneer balance before confirming the cancellation, otherwise you could be left out of pocket.


Sources used:

  1. Payoneer Help - How Do I Cancel My Card?
  2. Payoneer Help - Closing an Account
  3. Payoneer Help - Lost/Stolen Cards
  4. Payoneer - Fees
  5. Payoneer Help - What Is the Annual Fee?

Sources last checked on date: 20-Oct-2022


Please see terms of use and product availability for your region or visit Wise fees and pricing for the most up to date pricing and fee information.

This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.

We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.

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