How to cancel your Payoneer card in the UK

If you’re a user of the Payoneer payments platform for your business, you’re likely to also use the Payoneer card.

This corporate debit Mastercard is a handy way to spend your Payoneer balance on business expenses like goods, travel costs and services. Your card is  linked to a currency balance (EUR, GBP, USD or CAD), which are topped up whenever you transfer funds or receive a payment from a client or customer. 

But if you’ve decided you no longer want to use your Payoneer debit card, read on.

We’ve put together a handy guide on how to cancel your Payoneer card. This includes a step-by-step guide to the process, along with whether there are any fees or costs involved.

We’ll even show you a convenient alternative for multi-currency spending, without the need for separate cards - the Wise Business debit card. 

Linked to a powerful Wise Business account and suitable for use in countries wherever debit cards are accepted, this clever card automatically converts currency at the mid-market exchange rate.

💡 Learn more about Wise Business

How to cancel a Payoneer card? - step-by-step guide

The easiest way to cancel your Payoneer card is to contact customer services. Here’s what to do:¹

1. Go to the Payoneer website and sign into your account.
2. Head to the Contact Customer Care page, where you’ll find the different ways you can get in touch with Payoneer customer services. If you’re signed in, you’ll be able to see the phone number for your regional Customer Care Associate.
3. Call, send a message or use Livechat to request the cancellation of your card
4. You’ll need to provide the following details:
   • Your full name
   • Your date of birth
   • The shipping address of the card
   • The last 4 digits of the card you want to cancel
   • The reason you want to cancel your Payoneer card.

With this information, Payoneer should be able to cancel your card for you.

How to cancel a virtual Payoneer card?

You should be able to cancel virtual cards in the Payoneer app or online platform, by following these steps:²

1. Sign into your Payoneer account and head to the ‘Linked cards’ page, or the relevant section on the Payoneer app
2. Search for the virtual card you wish to deactivate
3. Select the pencil icon next to it, and click ‘View card details’
4. Complete an ID verification check if prompted
5. Select ‘Cancel card’ to permanently cancel the virtual card. 

But if you find that this isn’t an option in your app, you can contact Payoneer customer services for help cancelling your virtual card. 

How to cancel a Payoneer account completely?

If you no longer want to use Payoneer at all, you can cancel your account and this will also result in your card being cancelled.

Here’s how to do it:

• Make sure you’ve used up any remaining funds in your Payoneer currency balance before closing the account. Otherwise, this money could be lost.³
• Fill in the online account closure request form - you’ll find it here.
• Provide your details and the reason you’d like to close your account.
• Payoneer will start the process of closing your account, and keep you updated with progress.

Payoneer doesn’t say whether it will automatically provide you with historic statements once your account is closed. 

But you can download statements at any time in the ‘Activity -- Reports and Statements’ section of your account, so it could be a good idea to download everything you need before closing your account. 

FAQs about canceling a Payoneer card

How to cancel a Payoneer card ordered by mistake?

Made a mistake when ordering a new Payoneer card? You may have entered the wrong details or simply changed your mind about needing one in the first place. 

A common mistake is ordering a card in the wrong currency. Remember, Payoneer cards are single currency only, which can make it a hassle dealing with multiple cards for different currencies. If you order the wrong one, you could be stuck with a euro card when what you really need is a USD card.

Whichever is the case, you should be able to cancel a Payoneer card order if you act fast.

Simply contact Payoneer customer services by phone, message or Livechat to have your card cancelled.

What to do if my Payoneer card is lost or stolen?

If you’ve misplaced your Payoneer card or worse, it’s been stolen, it’s only natural that you’ll want to cancel it right away. Otherwise, there’s the risk of fraud on your account, which could leave you out of pocket.

If your card has been lost or stolen, it’s important to act fast. Payoneer advises that you should call them immediately on 1-(646)-386-2434 so that they can block your card before any fraudulent transactions can take place.⁴

It may be possible to report a lost or stolen card in the Payoneer app, but you’ll need to sign in and check whether this is an option. 

Are there fees to cancel Payoneer cards?

Payoneer doesn’t charge any fees to cancel cards.

However, there is an annual card fee of $29.95 (approx. £23.49 GBP) for inactive Payoneer cards and accounts.⁵ So if you’re not using the card, it could be best to simply cancel it and avoid this inactivity fee. 

A multi-currency card alternative: Meet Wise Business

Once you’re done with Payoneer, you might be on the lookout for an alternative. If you're a business owner or freelancer with any kind of international dealings, the Wise Business account and card is the perfect choice.

The Wise Business card lets you pay in currencies in countries, and works almost anywhere that debit cards are accepted. Plus, it works with Apple Pay and Google Pay so contactless mobile payments are sorted. 

You can use your Wise international business card to pay suppliers, cover travel expenses, buy goods online from overseas and much more. If you need cash, it also works at ATMs all over the world. 

You can get employee expenses cards too, to help you seamlessly manage and control expenses even across global teams. 

With the Wise Business card, you can spend in multiple currencies without ever worrying about the exchange rate. This contactless card has a powerful and convenient feature, where currency is automatically converted at the mid-market exchange rate whenever you spend. There’s just a small fee for the conversion, or it’s free if you already have the currency in your account.

What’s more, you’ll also get 0.5% cashback on all eligible purchases - including those made from employee expenses cards. 

There are no subscription charges to worry about with the Wise card. Once you’ve opened your Wise Business account for a one-time fee of , you’ll pay just £3 to get your first Wise Business card. Then, you’re good to go. 

Get started with Wise Business 🚀

After reading this guide, you should have all the info you need to cancel your Payoneer card.

We’ve looked at a few different ways to do it, depending on why you’re cancelling. Whether you’ve lost your card, ordered one by mistake or simply want to move on from Payoneer, we’ve got all options covered.

The good news is that there aren’t any cancellation fees or charges to worry about, and you can cancel anytime. Just make sure you’ve cleared out your Payoneer balance before confirming the cancellation, otherwise you could be left out of pocket.

Sources used:

Sources last checked on date: 11-Dec-2024