How to cancel a flight with Iberia

Zorica Lončar

Have an Iberia flight booked, but your plans have changed? Read on, as we’ll show you how to cancel an Iberia flight here in this handy guide.

We’ll cover everything from refunds and fees to Iberia’s cancellation policy for Covid-19.

And at the end, a money-saving tip for holiday spending when you do eventually get to take your trip - the Wise international debit card.

For now, let’s get that Iberia flight cancelled for you.

How to cancel an Iberia flight - your options

The first place to go if you’re thinking of cancelling your flight is the ‘Manage your booking’ page on the Iberia website.

You’ll need the lead passenger’s surname and your booking code to log in. You should find your booking code on your confirmation email or e-ticket¹.

Here, you’ll be able to check your options for cancelling your flight, including any charges and the refund policy for your ticket type.

Cancel an Iberia flight by phone

If you prefer, you can also call the Iberia customer services team to cancel your flight.

The number to call is 0034 919 046 342, available 24/7. Both English and Spanish-speaking customer service representatives are on hand to help².

Does Iberia have a 24h cancellation policy?

Unlike some airlines, Iberia doesn’t have a specific 24 hour cancellation policy. This is where you can cancel within 24 hours of making your booking, often without charge.

However, you can make some permitted changes to your booking within 24 hours. Specifically, typos and errors in passenger names³.

What is the refund policy at Iberia?

If you cancel your Iberia flight, you can only get a refund if you’ve purchased a ‘flexible ticket’ option. This will be minus any ticket management fee, which is non-refundable⁴.

Any other fares may be subject to restrictions which mean that you can’t get a refund.

Here’s a quick look at the refund policy for all Iberia ticket types⁵:

Fare typeRefund policy
ExpressNo refunds
ClassicNo refunds
Classic PlusAvailable (with charge)
FlexAvailable (with charge)
Business ClassicNo refunds
Business PlusAvailable (with charge)
Business FlexAvailable (no charge)

You’ll notice that there’s a charge to get a refund for Classic Plus, Flex and Business Plus fares. We’ll look at this next.

Iberia cancellation fees

If you cancel your flight and have a ticket type that is eligible for a refund, be aware that there is likely to be a handling fee to pay.

Iberia doesn’t make these fees available on its website, but it does say that fees will be calculated based on the fare type³.

Iberia cancellation policy - Covid-19

In response to Covid-19, Iberia has brought in new flexible tickets where you can change your flight or get a refund voucher in certain circumstances. For example, you may be eligible for a refund voucher if⁶:

  • New entry restrictions have been introduced at your destination.
  • You are affected by a sudden compulsory lockdown or quarantine measures in either your departure or arrival locations.
  • You test positive for Covid-19 (and have a medical certificate as evidence).

If any of these apply to you, head to the ‘Manage your booking’ page on the Iberia website to request the refund. You can also email your medical certificate to salud@iberia.es⁶.

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Sources used for this article:

  1. Iberia - manage my booking
  2. Iberia Express - contact
  3. Iberia Express - terms and conditions
  4. Iberia Expess - cancellations and refunds
  5. Iberia Express - fare packs
  6. Iberia - flight flexibility

Sources checked on 05-Jul-2022.

*Please see terms of use and product availability for your region or visit Wise fees and pricing for the most up to date pricing and fee information.

This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.

We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.

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