How to close a Capital One account in the UK?

Gert Svaiko

Have a Capital One credit card but no longer use it? Perhaps you’ve paid off your balance for a large one-time purchase, or your interest-free spending period has come to an end. You might simply have seen a better deal elsewhere.

Whatever your circumstances, you’ll need to know how to close your Capital One account.

Read on for a helpful guide on how to close a Capital One credit card account in the UK. This includes simple steps to take so that you can shut down your account and move on.

And when you’re ready for a new spending solution, make sure to check out the Wise card from the money services provider Wise. It’s not a credit card, but it is an international debit card you can use for low-fee spending in 150+ countries.

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But more on that later. For now, let’s get your Capital One account closed.

Things to know before closing your Capital One account

Before you shut down your credit card account with Capital One, it’s important to check a few key things. Here’s what you need to know:¹

  • You won’t be able to reopen your account in the future, if you change your mind. So make sure that you definitely want to go ahead before starting the cancellation process.
  • If you still have a balance remaining on your account, you’ll need to continue making payments until it is zero.
  • You should redeem your rewards (if applicable) before closing your account.
  • Your card will become inactive as soon as you close your account, so make sure you cancel any automatic or regular payments.

How to close a Capital One credit card account online - step-by-step

The good news is that it’s pretty easy to close your Capital One credit card account online. All you need are your login details for your online account.

Here are the steps to follow

  1. Go to the Capital One website and sign in to your online account
  2. Click the ‘I want to…” button
  3. Under the ‘Control your card’ section, find and select ‘Close account’
  4. Follow the steps to close your credit card account.

Are there any other ways to close an account with Capital One?

If you find that you can’t close your credit card account online, or you’d simply prefer to speak to someone, you can call Capital One.

There should be a phone number on the back of your credit card¹ - simply call up and a customer service representative will walk you through the cancellation process.

You can also call 03444 812 812 to speak to the Capital One customer services team.²

Are there any fees to close a Capital One account?

There are no fees or charges relating to closing a Capital One credit card account.¹ However, if you still have a balance remaining, interest and late payment penalties may still apply.

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Ready for a new account or card? It could be worth taking a look at Wise, especially if you’re a regular traveller or need to manage your money in multiple currencies.

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And that’s everything you need to know about how to close a Capital One credit card account.

The easiest way is online, by following a few quick steps. But it’s good to know that it’s also possible to speak to someone to start the process if you need to.

There are no fees to pay, but just make sure you’ve cleared any remaining balance and used up any rewards before cancelling your card.

Sources used:

  1. Capital One - Help Center - Close your account
  2. Capital One - Contact Us

Sources last checked on date: 23-Apr-2024

*Please see terms of use and product availability for your region or visit Wise fees and pricing for the most up to date pricing and fee information.

This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.

We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.

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