Important addresses and contact numbers for Ukrainians in Romania
Emergency numbers
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Arrival and asylum
Ukrainian nationals with a passport can enter Romania on a short stay basis for up to 90 days, and claim asylum immediately or at any point during the 90 days. If you arrive at the Ukrainian border without a passport you’ll need to apply for asylum immediately. There’s information in Ukrainian and English about how to apply for asylum, and your rights when you do so, here, or here.
Ukrainian citizens can also enter without documents on the basis of declared identity for humanitarian reasons.
If you’re not a Ukrainian national, but have been residing in Ukraine you can enter Romania on your home country passport and get a visa on arrival. If you do not have your passport you’ll need to claim asylum on arrival. If you need support to cross the border as a third country national you can call the International Organisation for Migration +40 21 - 210.30.50.
You can ask for asylum:
- Upon arriving at the Romanian border
- At any of the 6 Regional Centres for Housing and Procedures for Asylum Seekers in Bucharest, Timișoara, Giurgiu, Maramureș, Rădăuți and Galați - details below
- At any office of the Inspectorate of Immigration - locations by region here
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| 🎯 Updates on the situation on the ground are available online from these resource sites: |
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Hospitals
If you are a refugee in Romania you can access emergency medical care, and help with chronic and acute conditions at temporary accommodation and humanitarian assistance locations, or through the national healthcare system.
Useful contacts for emergency medical care include Sanador clinics, Regina Maria polyclinics and partner centres, and Medicover for Ukrainian refugee mothers and expectant mothers. In all cases, treatment for Ukrainian refugees should be free of charge.
Here are some major hospitals in big Romanian cities, and border locations:
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Borders
The Ukrainian State Border Guard website gives details of the border crossing points with Romania, including the types of traffic allowed to cross, and whether the crossing is fully open. The Romanian Border authorities also offer a border map showing expected wait times.
You can also access the Ukrainian State Border Guard interactive map of border crossing points to learn more.
At the crossings to Sighetu Marmatiei and Siret Romanian volunteers have been actively working to pass out water and supplies to arriving refugees. Additional support including transport away from the border crossing has been made available through local helpers and companies.
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Transport
Ukrainian refugees can travel for free on trains by showing their passport or other identification documents.
Wizz Air is offering free short haul flights for Ukrainian refugees.
Citizen action groups are active and supporting refugees with transport and accommodation. Try Uniti Pentru Ucraina (United for Ukraine) and Solidari cu Ucraina (In Solidarity with Ukraine) on Facebook as a starting point.
Other options include a free bus available from the border in Siret from a Radauti Company - Tarsin, to bus and train stations and airports for onward travel. Other similar local solutions are being set up to help arriving refugees depart border crossing points more easily. From Siret border, for international travel, help is provided by Romfour Transport.
Ukrainian Embassy in Romania
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Other resources
The UNHCR lists a range of helpful resources by location, including agencies to support children and families, LGBTQ+ persons, those seeking medical and psychological support and people who plan to settle in Romania and are looking for resettlement support.
The website Refugees.ro is a platform that functions as an aggregator and aims to facilitate a rapid response to all the needs of refugees.
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