Important addresses and contact numbers for Ukrainians in Poland


Emergency numbers and emails

    Polish Government hotline and email address for refugees from Ukraine
  • Phone number: +48 47 721 75 75
    Police hotline — Security and missing persons
  • Phone number: +48 47 721 23 07
    UNHCR Poland
  • Phone number: +48 22 628 6930
  • Email:
    Emergency — Ambulance, fire brigade or police
  • Call 112

Refugee reception centres

The Polish government states that Ukrainian nationals do not need to submit an application to enter Poland. Upon entry to the country, if you don’t have a place to stay you can go to a reception point. Here you’ll be able to get food, medical care, and more information about temporary accommodation in Poland.

There’s a full list of reception centres available below, by province, in alphabetical order. All information is also available in Ukrainian on the Polish Government Website.

You may also find useful information on the Polish Legal Aid Centre website. And also free legal assistance for Ukrainian citizens in Czas Prawnika website.




  • Pałac Suchodolskich Gminny Ośrodek Kultury i Turystyki (The Suchodolski Palace — Municipal Centre of Culture and Tourism), 5 Parkowa Street, 22-175 Dorohusk – an estate (Check it on Google Maps)

  • Przygraniczne Centrum Kultury i Rekreacji (Border Centre of Culture and Recreation), 8 Spółdzielcza Street, 22-540 Dołhobyczów (Check it on Google Maps)

  • Zespół Szkół w Horodle (Complex of Schools in Horodło), 58 Piłsudskiego Street, 22-523 Horodło (Check it on Google Maps)

  • Szkoła Podstawowa w Lubyczy Królewskiej (zaplecze hali sportowej) (Primary School in Lubycza Królewska (sports hall facilities), 5 Jana III Sobieskiego Street, 22-680 Lubycza Królewska (Check it on Google Maps)

  • Miejski Ośrodek Sportu i Rekreacji w Chełmie (Municipal Sports and Recreation Centre in Chełm), 2A Graniczna Street, 22-100 Chełm (Check it on Google Maps)

  • Hrubieszowski Ośrodek Sportu i Rekreacji (Hrubieszów Sports and Recreation Centre) – 2 Ciesielczuka Street, 22-500 Hrubieszów (Check it on Google Maps)

  • Ośrodek Sportu i Rekreacji (Sports and Recreation Centre) – 8 Aleja Sportowa, 22-600 Tomaszów Lubelski (Check it on Google Maps)


  • Lubuski Urząd Wojewódzki w Gorzowie Wielkopolskim (Lubuskie Voivodship Office in Gorzów Wielkopolski), 8 Jagiellończyka Street, 66-400 Gorzów Wielkopolski (Check it on Google Maps)



  • Kraków, Dworzec Główny (Main Railway Station), at the entrance to the fourth platform from the ticket offices – Pawia Street, 31-154 Kraków (Check it on Google Maps)


  • Dworzec Warszawa Zachodnia (Warszawa Zachodnia Railway Station), 142 Aleje Jerozolimskie (Check it on Google Maps)


  • Dom Studenta “Sokrates” (Student House “Sokrates”), 22 Małopolska Street, 45-301 Opole (Check it on Google Maps)



  • Kompleks Hotelowy JARD “Nad Zalewem” (Hotel Complex JARD "Nad Zalewem"), 94-98 Białostocka Street, 16-010 Wasilków (Check it on Google Maps)




  • Świętokrzyski Urząd Wojewódzki w Kielcach (Świętokrzyskie Voivodship Office in Kielce), 3 Al. IX Wieków Kielc (Check it on Google Maps)



  • Międzynarodowe Targi Poznańskie (Poznań International Fair), 14 Głogowska Street, Poznań (Check it on Google Maps)



An agreement between the Ministry of Health and the National Health fund, effective from the 24th of February 2022, established that refugees from Ukraine will not be covered by health insurance. But free health care services — such as advice, emergency care, medical rescue, examinations and access to medication — will be provided.

Private medical healthcare is also available, and there are multiple doctors who speak both Russian and Ukrainian that can attend to you and prescribe medicine.

Major cities in Poland have a selection of public and private hospitals. Here are a few in key locations:

      Address: Fryderyka Szopena 2, 35-055 Rzeszów
      Phone: +48 17 866 6000
      Address: Aleja Kraśnicka 100, 20-718 Lublin
      Phone: +48 81 537 4171
      Address: ul.Jakubowskiego 2, 30-688 Kraków (Emergency)
      Phone: +48 12 400 1000
      Address: ul. Medyków 14, 40-752 Katowice
      Phone: +48 32 789 4000
      Address: ul. Wołoska 137
      Phone: +48 47 722 1552
      Address: ul. Piłsudskiego 11
      Phone: +48 84 53 53 302


    The Ukrainian state Border Guard gives the full list of border crossings into Poland including options for crossings by car, rail and by foot. There’s also an estimate of waiting times at different border crossings here.

    Here are the key options available:

      Border point (Ukrainian side) and region
      Transportation types
      Yahodyn (Volyn/Liubomlskyi)
    • Automobile (passenger and cargo)
    • Railway (passenger and cargo)
      Ustiluh (Volyn)
    • Automobile (passenger)
      Volodymyr-Volynskyi (Volyn/Volodymyr-Volynskyi)
    • Railway (passenger and cargo)
      Rava-Ruska (Lviv/Zhovkivskyi)
    • Railway (passenger)
    • Automobile (passenger and cargo)
      Krakivets (Lviv/Yavorivskyi)
    • Automobile (passenger and cargo)
      Mostyska (Lviv/Mostyskyi)
    • Railway (passenger and cargo)
      Shehyni (Lviv/Mostyskyi)
    • Automobile/Pedestrian (passenger and cargo)
      Khyriv (Lviv/Starosambirskyi)
    • Railway (passenger)
      Smilnytsia (Lviv/Staro-sambirskyi)
    • Automobile (passenger and cargo)
      Hrushiv (Lviv/Yavorivskyi)
    • Automobile (passenger)
      Uhryniv (Lviv/Yavorivskyi)
    • Automobile (passenger)

    Poland has opened its all 8 crossings with Ukraine for car and foot passengers:

    • Budomierz-Hruszów

    • Dołhobyczów-Uhrynów

    • Dorohusk-Jagodzin

    • Hrebenne-Rawa Ruska

    • Korczowa-Krakowiec

    • Krościenko-Smolnica

    • Medyka-Szeginie

    • Zosin-Uściług

    Although Poland is now taking everyone who is fleeing Ukraine, there have been cases where non-Ukrainians were denied entry to Poland to prioritise citizens of Ukraine (Medyka).

    If you lived in Ukraine but you are not a Ukrainian citizen try to get to a crossing that is attended by both Polish and Ukrainian border guards (combined clearance) such as Dołhobyczów-Uhrynów or Budomierz-Hruszów.

    At the time of writing the border is open for all, with or without documents. However, long waits have been reported, and aid agencies on both sides of the border are trying to help people waiting to cross. For the most up to date information regarding border crossing, check out the Polish government website.

    Local trains depart from Jagodzin, Medyka, Rawa Ruska and nearby cities — Rzeszów and Hrubieszów you can change at regional interchange stations to pick up onward transport to your destination. Currently, train travel in Poland is free for Ukrainian passport holders. Volunteers and agencies are also arranging car sharing and transport options for those who arrive on foot and need help moving on.


    Note: the latter is a citizens’ initiative and not coordinated by an institution, be careful with the people you get in contact with.

    Ukrainian Embassies and Consulates in Poland

    The Visit Ukraine website has a full list of entry conditions and Ukrainian Embassies in neighbouring countries. Here are the key Ukrainian Embassies and Consulates in Poland:

      City and type
      Address and contact details
      Embassy of Ukraine in Warsaw
      Address: Antoniego Malczewskiego 17, 02-617 Warszawa (Google Maps)
      Phone: +48 22 621 39 79, +48 22 622 47 97
      Hotline: +48 698 608 837
      Consulate General of Ukraine in Gdańsk
      Address: ul. Bernarda Chrzanowskiego 60-A, 80-278 Gdańsk (Google Maps)
      Hotline: +48 6076 543 33
      Phone: + 48-58-34-606-90
      Consulate General of Ukraine in Kraków
      Address: Beliny-Prażmowskiego 4, 31-514 Kraków (Google Maps)
      Phone: + 48-12-429-60-66, + 48-124-29-45-22
      Hotline: +48 6693 529 62
      Website: [](
      Consulate General of Ukraine in Lublin
      Phone: +48 81 531 88 89
      Hotline: +48 7841 385 55

    Other resources

    Ocalenie Foundation — legal and integration support

    Phone: +48 228 280 450

    Warsaw Multi-cultural Centre — legal and practical help, Polish language lessons

    Phone: +48 22 648 11 11

    The Federation for Women and Family Planning

    Phone: +48 226 359 395

    KPH and LAMBDA — support for LGBTQI+ people

    Phone: +48 224 236 438

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