Important addresses and contact numbers for Ukrainians in Poland

Emergency numbers and emails

Polish Government hotline and email address for refugees from Ukraine	Phone number: +48 47 721 75 75 Website: https://www.gov.pl/web/udsc/ukraina
Police hotline — Security and missing persons	Phone number: +48 47 721 23 07
UNHCR Poland	Phone number: +48 22 628 6930 Email: polwa@unhcr.org
Emergency — Ambulance, fire brigade or police	Call 112

Refugee reception centres

The Polish government states that Ukrainian nationals do not need to submit an application to enter Poland. Upon entry to the country, if you don’t have a place to stay you can go to a reception point. Here you’ll be able to get food, medical care, and more information about temporary accommodation in Poland.

There’s a full list of reception centres available below, by province, in alphabetical order. All information is also available in Ukrainian on the Polish Government Website.

You may also find useful information on the Polish Legal Aid Centre website. And also free legal assistance for Ukrainian citizens in Czas Prawnika website.

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Dolnośląskie

• Wrocław, 4 Wittiga Street (Check it on Google Maps)

Kujawsko-Pomorskie

• Hotel Kopernik, Toruń, 16 Wola Zamkowa Street (Check it on Google Maps)

Lubelskie

• Pałac Suchodolskich Gminny Ośrodek Kultury i Turystyki (The Suchodolski Palace — Municipal Centre of Culture and Tourism), 5 Parkowa Street, 22-175 Dorohusk – an estate (Check it on Google Maps)

• Przygraniczne Centrum Kultury i Rekreacji (Border Centre of Culture and Recreation), 8 Spółdzielcza Street, 22-540 Dołhobyczów (Check it on Google Maps)

• Zespół Szkół w Horodle (Complex of Schools in Horodło), 58 Piłsudskiego Street, 22-523 Horodło (Check it on Google Maps)

• Szkoła Podstawowa w Lubyczy Królewskiej (zaplecze hali sportowej) (Primary School in Lubycza Królewska (sports hall facilities), 5 Jana III Sobieskiego Street, 22-680 Lubycza Królewska (Check it on Google Maps)

• Miejski Ośrodek Sportu i Rekreacji w Chełmie (Municipal Sports and Recreation Centre in Chełm), 2A Graniczna Street, 22-100 Chełm (Check it on Google Maps)

• Hrubieszowski Ośrodek Sportu i Rekreacji (Hrubieszów Sports and Recreation Centre) – 2 Ciesielczuka Street, 22-500 Hrubieszów (Check it on Google Maps)

• Ośrodek Sportu i Rekreacji (Sports and Recreation Centre) – 8 Aleja Sportowa, 22-600 Tomaszów Lubelski (Check it on Google Maps)

Lubuskie

• Lubuski Urząd Wojewódzki w Gorzowie Wielkopolskim (Lubuskie Voivodship Office in Gorzów Wielkopolski), 8 Jagiellończyka Street, 66-400 Gorzów Wielkopolski (Check it on Google Maps)

Łódzkie

• Łódzki Dom Kultury (Łódzki Cultural Centre), Łódź, 18 Traugutta Street (Check it on Google Maps)

Małopolska

• Kraków, Dworzec Główny (Main Railway Station), at the entrance to the fourth platform from the ticket offices – Pawia Street, 31-154 Kraków (Check it on Google Maps)

Mazowieckie

• Dworzec Warszawa Zachodnia (Warszawa Zachodnia Railway Station), 142 Aleje Jerozolimskie (Check it on Google Maps)

Opolskie

• Dom Studenta “Sokrates” (Student House “Sokrates”), 22 Małopolska Street, 45-301 Opole (Check it on Google Maps)

Podkarpackie

• Świetlica (Recreation Room), 155 Korczowa Street, 37-552 Korczowa (Check it on Google Maps)

• Hala sportowa (Sports hall)– Medyka 285, 37-732 Medyka (Check it on Google Maps)

• Szkoła Podstawowa (Primary School) in Krowica Sama 183, 37-625 Krowica Sama (Check it on Google Maps)

• Była Szkoła Podstawowa w Łodynie (Former Primary School in Łodyna), Łodyna 41, 38-700 Ustrzyki Dolne (Check it on Google Maps)

• Centrum Handlu i Magazynowania Korczowa Dolina (Trade and Storage Centre the Korczowa Valley) – Hala Kijowska – Młyny 90, 37-552 Młyny (Check it on Google Maps)

• Przemyśl dworzec kolejowy (railway station), 1 Plac Legionów, 37-700 Przemyśl (Check it on Google Maps)

Podlaskie

• Kompleks Hotelowy JARD “Nad Zalewem” (Hotel Complex JARD "Nad Zalewem"), 94-98 Białostocka Street, 16-010 Wasilków (Check it on Google Maps)

Pomorskie

• Dom Harcerza (Scout House), Gdańsk, 2/10 Za murami Street (Check it on Google Maps)

Śląskie

• Caritas, 40-042 Katowice, 10 Wita Stwosza Street (Check it on Google Maps)

Świętokrzyskie

• Świętokrzyski Urząd Wojewódzki w Kielcach (Świętokrzyskie Voivodship Office in Kielce), 3 Al. IX Wieków Kielc (Check it on Google Maps)

Warmińsko-Mazurskie

• 10-575 Olsztyn, 7/9 Al. Piłsudskiego (Check it on Google Maps)

Wielkopolska

• Międzynarodowe Targi Poznańskie (Poznań International Fair), 14 Głogowska Street, Poznań (Check it on Google Maps)

Zachodniopomorskie

• 40A Al. Piastów, Szczecin (Check it on Google Maps)

Hospitals

An agreement between the Ministry of Health and the National Health fund, effective from the 24th of February 2022, established that refugees from Ukraine will not be covered by health insurance. But free health care services — such as advice, emergency care, medical rescue, examinations and access to medication — will be provided.

Private medical healthcare is also available, and there are multiple doctors who speak both Russian and Ukrainian that can attend to you and prescribe medicine.

Major cities in Poland have a selection of public and private hospitals. Here are a few in key locations:

City	Hospital
Rzeszów	Kliniczny Szpital Wojewódzki Nr 1 im. Fryderyka Chopina w Rzeszowie Address: Fryderyka Szopena 2, 35-055 Rzeszów Phone: +48 17 866 6000
Lublin	Wojewódzki Szpital Specjalistyczny Address: Aleja Kraśnicka 100, 20-718 Lublin Phone: +48 81 537 4171
Kraków	University Hospital Krakow Address: ul.Jakubowskiego 2, 30-688 Kraków (Emergency) Phone: +48 12 400 1000 Email: info@su.krakow.pl
Katowice	University Central Hospital Address: ul. Medyków 14, 40-752 Katowice Phone: +48 32 789 4000
Warsaw	Centralny Szpital Kliniczny MSWiA Address: ul. Wołoska 137 Phone: +48 47 722 1552
Hrubieszów	SP ZOZ w Hrubieszowie Address: ul. Piłsudskiego 11 Phone: +48 84 53 53 302

Borders

The Ukrainian state Border Guard gives the full list of border crossings into Poland including options for crossings by car, rail and by foot. There’s also an estimate of waiting times at different border crossings here.

Here are the key options available:

Border point (Ukrainian side) and region	Transportation types
Yahodyn (Volyn/Liubomlskyi)	Automobile (passenger and cargo) Railway (passenger and cargo)
Ustiluh (Volyn)	Automobile (passenger)
Volodymyr-Volynskyi (Volyn/Volodymyr-Volynskyi)	Railway (passenger and cargo)
Rava-Ruska (Lviv/Zhovkivskyi)	Railway (passenger) Automobile (passenger and cargo)
Krakivets (Lviv/Yavorivskyi)	Automobile (passenger and cargo)
Mostyska (Lviv/Mostyskyi)	Railway (passenger and cargo)
Shehyni (Lviv/Mostyskyi)	Automobile/Pedestrian (passenger and cargo)
Khyriv (Lviv/Starosambirskyi)	Railway (passenger)
Smilnytsia (Lviv/Staro-sambirskyi)	Automobile (passenger and cargo)
Hrushiv (Lviv/Yavorivskyi)	Automobile (passenger)
Uhryniv (Lviv/Yavorivskyi)	Automobile (passenger)

Poland has opened its all 8 crossings with Ukraine for car and foot passengers:

• Budomierz-Hruszów

• Dołhobyczów-Uhrynów

• Dorohusk-Jagodzin

• Hrebenne-Rawa Ruska

• Korczowa-Krakowiec

• Krościenko-Smolnica

• Medyka-Szeginie

• Zosin-Uściług

Although Poland is now taking everyone who is fleeing Ukraine, there have been cases where non-Ukrainians were denied entry to Poland to prioritise citizens of Ukraine (Medyka).

If you lived in Ukraine but you are not a Ukrainian citizen try to get to a crossing that is attended by both Polish and Ukrainian border guards (combined clearance) such as Dołhobyczów-Uhrynów or Budomierz-Hruszów.

At the time of writing the border is open for all, with or without documents. However, long waits have been reported, and aid agencies on both sides of the border are trying to help people waiting to cross. For the most up to date information regarding border crossing, check out the Polish government website.

Local trains depart from Jagodzin, Medyka, Rawa Ruska and nearby cities — Rzeszów and Hrubieszów you can change at regional interchange stations to pick up onward transport to your destination. Currently, train travel in Poland is free for Ukrainian passport holders. Volunteers and agencies are also arranging car sharing and transport options for those who arrive on foot and need help moving on.

Transport

• Free train travel for Ukrainian citizens on Intercity trains — you can travel without a booking, and show your passport to get free passage

• Free Uber travel from the border to Polish cities — If you’re at Hrebenne, Dolhobyczow, Dorohusk, Zosin, Budmierz, Korczowa, or Medyka crossing, you can use the code POMOCLUBELSKIE or POMOCPODKARPACKIE for a free ride to Lublin or Rzeszów. Valid to 12 March 2022.

• Ukraine Now — matching people looking for transport and accommodation with those able to help

• Grupa Transport — Facebook group arranging transport from the Polish border.

Note: the latter is a citizens’ initiative and not coordinated by an institution, be careful with the people you get in contact with.

Ukrainian Embassies and Consulates in Poland

The Visit Ukraine website has a full list of entry conditions and Ukrainian Embassies in neighbouring countries. Here are the key Ukrainian Embassies and Consulates in Poland:

City and type	Address and contact details
Embassy of Ukraine in Warsaw	Address: Antoniego Malczewskiego 17, 02-617 Warszawa (Google Maps) Phone: +48 22 621 39 79, +48 22 622 47 97 Hotline: +48 698 608 837 Email: consul_pl@mfa.gov.ua Website:https://poland.mfa.gov.ua/konsulski-pitannya
Consulate General of Ukraine in Gdańsk	Address: ul. Bernarda Chrzanowskiego 60-A, 80-278 Gdańsk (Google Maps) Hotline: +48 6076 543 33 Phone: + 48-58-34-606-90 Email: gc_plg@mfa.gov.ua Website: https://gdansk.mfa.gov.ua
Consulate General of Ukraine in Kraków	Address: Beliny-Prażmowskiego 4, 31-514 Kraków (Google Maps) Phone: + 48-12-429-60-66, + 48-124-29-45-22 Hotline: +48 6693 529 62 Email: gc_plk@mfa.gov.ua Website: [https://krakow.mfa.gov.ua](https://krakow.mfa.gov.ua_
Consulate General of Ukraine in Lublin	Address: ul. 3 May, 14, 20-078 Lublin (Google Maps) Phone: +48 81 531 88 89 Hotline: +48 7841 385 55 Email: gc_pll@mfa.gov.ua Website: https://lublin.mfa.gov.ua

Other resources

Ocalenie Foundation — legal and integration support

Phone: +48 228 280 450
Website: https://en.ocalenie.org.pl/

Warsaw Multi-cultural Centre — legal and practical help, Polish language lessons

Phone: +48 22 648 11 11
Email: centrum@cww.waw.pl
Website: https://centrumwielokulturowe.waw.pl/en/

The Federation for Women and Family Planning

Phone: +48 226 359 395
Email: federacja@federa.org.pl
Website: https://en.federa.org.pl/about-us/

KPH and LAMBDA — support for LGBTQI+ people

Phone: +48 224 236 438
Email: info@kph.org.pl
Website: http://lambdawarszawa.org/o-nas/