Temporary changes to our guaranteed rates for sending money

• Send money from your Wise currency balance to make sure your recipient gets the exact amount.
• Use Wise balances when you send money to make sure your recipient gets the exact amount.

Exchange rates are volatile right now, making it more expensive for us to move money between currencies. So we can keep our service low-cost, we’re currently not offering a guaranteed exchange rate for transfers in some currencies.

You can use balances in your Wise account instead to send an exact amount to your recipient.

As soon as markets stabilise, we'll offer guaranteed rates again. But for now, you’ll get the live exchange rate for some currencies if you fund a transfer from another bank account. Your recipient might get a different amount, because rates change so quickly. You’ll see a warning message if your transfer’s affected.

To send an exact amount, you can use Wise currency balances.

Here’s how. We’ll use a EUR to GBP example.

1. If you haven’t already, open a Wise balance in both the currency you have (EUR) and the currency you want to send (GBP)
2. Add EUR to your EUR balance
3. Convert that money to GBP
4. Then, you can send the exact amount straight from your Wise GBP balance to your recipient in the right currency

For transfers using the following currencies we’re currently giving the live exchange rate instead of a guaranteed rate when you are sending to or from: **ALL CURRENCIES **

We'll be updating this list, in case we're adding more currencies. Always check your Wise interface to see if you’re getting a live or a guaranteed rate for your transfer.