How to close your Commbank account

Roberto Efflandrin

The Commonwealth Bank of Australia, also known as Commbank, is one of the biggest banks in Australia. In this guide, we’ll cover what you need to know about closing your Commbank account properly, so let’s get right into it.

Before you close your account with Commbank

Closing your account with Commbank is a relatively simple process. Before you can close your account, you will need to empty it.  

In order to do this, you will need to withdraw it all, send your balance to another bank account in Australia or to an overseas account. If you need to send the balance to an overseas account, you can do that easily with Wise. 

Wise provides you the real exchange rate and transparent transfer fees shown upfront.

Learn more about Wise

You can also open a Multi-Currency account to hold your money while you think about your next move. 


Keep in mind that other financial services and transactions that are linked to your Commbank account will need to be moved or taken care of. This includes personal loans, mortgages, regular bill payments, credit cards, overdrafts and investments.

If your account is connected to other accounts, like a Netbank Saver account for example, that will need to be closed first.

🚨 It’s advisable to download all bank statements from that account before you close it. These may be needed in the future, so take the time to download them all or get them from your bank branch.

Closing the account

There are 2 main ways to close your account with Commbank. You can close your account on the phone, or visit a branch in person.

Close your Commbank account on the phone

Get in touch with the bank over the phone by calling 13 2221 (if you are in Australia). You can also use this method with Commbank to close an account from overseas. In this case, you’ll need to call +61 2 9999 3283.

You will have to go through an identification process, for security reasons. Make sure to have at hand your ID and any other document you used to open the account. 

If you have any bank cards attached to this account, the agent on the phone will inform you on how to send the card(s) back to Commbannk.

Close your Commbank account at a bank branch

The other way is to go into the branch yourself. You will have to take identification with you to do this, as the bank needs to prove that you are the owner of the account¹. 

You’ll be asked for a reason for the closure, to give up your bank card(s) and to provide the bank details you wish to transfer all your balance to (if you do have a balance to transfer).

How to Close your Commbank Credit Card Account

If your account has a credit card attached. Closing your credit card account follows a similar process to closing your bank account.  You’ll have the option to get in touch in person or over the phone. Some cards also allow you to carry out the account closure online.

You can do this on the Commbank app or online via Netbank³

  • Simply log in to your app or Netbank
  • Navigate to your account and choose the credit card
  • Click on close my credit card account
  • Read the “things to know about closing your credit card” text
  • Confirm your decision by clicking on close account

As with the bank account, you will have to make sure that the credit card account has been settled before closure can be completed. If there is still an outstanding balance in place, this will have to be paid off first.

Commonwealth Bank contact details.

You can reach out to Commbank support directly using the details below:

  • Call 13 2221 from anywhere in Australia
  • From overseas, call +61 2 9999 3283
  • You can also get fast-track access to customer services through the CommBank App⁴. 

Are there any costs to close your account with Commbank?

Commbank doesn’t state any costs associated with closing your account². If you need to transfer your balance away, there may be bank transfer fees to bear, depending on your account and where you are transferring money to.

 Alternative banks or financial services

If Commbank doesn’t offer the service that you want, there are other major banks you can check out. You could open an account with Westpac, NAB or ANZ. You may also want to skip the banks and try out other safe online account providers, like Wise.

Try Wise

Wise offers international payment services as well as a smart and flexible Multi-Currency account. If you’re looking for an alternative to traditional banks, which also cuts the costs of sending money overseas, Wise is for you.

Your multi-currency account can hold 40+ currencies, receive fee free payments using your very own AUD account details, send money to 160+ countries, always using the mid-market exchange rate — with a low and transparent fee. You can also have a debit card to spend with at home and avoid foreign transaction fees while abroad.

Register your Wise account in minutes

If you’re looking to move your balance from your Commbank account abroad, you can use our pricing calculator below to have an idea of how much you get to save with Wise. 


  Sources used for this article:

  1. Commbank close your account guide page
  2. Everyday account fees and rates and terms and conditions
  3. How to close your Commbank credit card
  4. Commbank contact us page for more info
    Sources checked on 29 September 2021

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We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.

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