Since being launched way back in 1997, Touch ‘n Go has become a cornerstone of Malaysia’s progression to a cashless society, with services covering toll and parking payments, and more recently the TnG ewallet for easy spending. In fact, since the TnG ewallet product launched a couple of years ago, over 20 million users have signed up, making over 300 million transactions with their Touch ‘n Go ewallets since then.
If you want to know how to use the TnG ewallet, this guide is for you. We’ll cover how to get a TnG ewallet account set up, and how to top up Touch n’ Go online. We’ll also highlight an alternative eWallet and card for comparison - the Wise account, which can offer a cheaper and more flexible option for shopping and spending internationally.
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If you’ve already got a Touch n’ Go card¹ you might be wondering what’s different about the eWallet. In short, the Touch n’ Go eWallet can be used to pay for everything from parking and tolls to online shopping and even your weekly grocery shop, right from your phone. There’s no need to carry a card, making mobile payments when you’re out and about fast and easy.
Here’s a rundown of the ways you can use your Touch ‘n Go eWallet - we’ll get into more details about some of the key transaction types offered in just a moment²:
When you register your Touch ‘n Go eWallet, you’ll be able to choose between the Lite, Pro and Premium accounts. Different account tiers have different usage limits, meaning you may need to upgrade your account if you want to access all the eWallet’s features, or you’re a frequent user.
Here’s an overview of the account tiers³:
| Touch ‘n Go (TnG) eWallet tier | Lite | Pro | Premium |
|---|---|---|---|
| eWallet size | 200 MYR | 5,000 MYR | Up to 20,000 MYR |
| How to access | Register in the Touch ‘n Go app | Complete account verification | Onboard on the Premium page of the Touch ‘n Go app |
| Monthly transaction limit | 2,000 MYR (excluding transportation, RFID and PayDirect) | 5,000 MYR (excluding transportation, RFID and PayDirect) | 25,000 MYR (excluding transportation, RFID and PayDirect) |
| Annual transaction limit | 24,000 MYR (including transportation, RFID and PayDirect) | 60,000 MYR (including transportation, RFID and PayDirect) | Up to 300,000 MYR (including transportation, RFID and PayDirect) |
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Paying with the Touch ‘n Go eWallet is easy, and can be done with participating merchants both on and offline. If you’re shopping in person here in Malaysia, and want to pay using your TnG ewallet you’ll be able to either scan the merchant’s QR code, or have the merchant scan your personal QR code in the Touch ‘n Go app. Just look out for a sign with the Touch ‘n Go logo displayed near the checkout.
If you’re shopping in person overseas, TnG ewallet also has various partnerships with ewallet providers in 40+ countries. For example, if you’re in Singapore you can use your TnG ewallet where you see the NETS logo. In Thailand look out for PromptPay. And in a broad range of countries, including the EU, UK, US and China, you can use TnG wherever you see the Alipay Plus logo.
When you’re shopping online, using Touch ‘n Go is just as easy. If the merchant you’re buying from accepts Touch ‘n Go payments you’ll see the logo displayed when you get to the site’s checkout. Just select this option when it comes to time to pay, and follow the onscreen prompts to make your payment.
You can use your Touch ‘n Go eWallet to buy train tickets online, although you’ll still need a physical Touch ‘n Go card to go cashless on the bus. Not all transport companies allow Touch ‘n Go payments - but it is pretty widely accepted, and far easier than carrying cash.
One of the biggest benefits of using your TnG ewallet might be through pairing your account with a TnG RFID tag for toll payments⁴. You can either have your RFID tag fitted professionally, or order for delivery and fit it yourself. Link your tag to the TnG ewallet, and you’ll be able to sail through the RFID gates instead of stopping to make manual toll payments. The RFID tag will make sure the correct payment is deducted from your Touch ‘n Go account - you just have to keep your wallet topped up, or use PayDirect for automatic top ups.
Touch ‘n Go cards are widely accepted for parking payments - and by adding your physical card to your TnG ewallet you’ll also be able to get PayDirect for automatic eWallet top ups⁵. This means you don’t need to worry about maintaining a balance in your account, you just link your preferred payment method to have your Touch ‘n Go account automatically topped up as needed.
Use your TnG ewallet to pay in participating merchant locations, with over 360,000 places to spend listed already⁶. All you’ll need to do is open the app when you reach the store’s checkout, scan the merchant’s code and confirm the payment amount. The funds will be automatically deducted from your ewallet seamlessly.
TnG ewallets can also be used to shop online with a broad range of merchants - including Lazada in Malaysia⁷. And if you’re wondering how to use Touch ‘n Go eWallet in Lazada the good news is that it’s easy. Do your online shopping as normal, and when you get to the checkout stage you’ll just need to select the option to view all payment methods. If you see Touch ‘n Go listed here, the merchant accepts eWallet payments, so all you’ll have to do is click and follow the onscreen prompts to pay.
It’s good to know that there are a couple of limitations when using TnG ewallets for online shopping. Firstly, you’ll need to double check if the individual merchant accepts this form of payment - and then you’ll have to have enough balance in your wallet to pay for your purchase in full. If you’re shopping with a merchant based overseas, they may well not accept Touch ‘n Go eWallet payments - or you might find you pay over the odds because of high currency conversion fees.
A smarter way to shop online with international retailers may be to get yourself a free Wise multi-currency account and card, which offers currency conversion with the real mid-market exchange rate and low, transparent fees. We’ll cover that option - and how it can help you save money - a little later.
Ready to get started with the TnG ewallet? Here’s all you need to do:
You can add funds to your TnG ewallet online or in the app, and also link your enhanced Touch ‘n Go card to the eWallet to top up digitally. All you’ll need to do is link a credit card, debit card, or bank account to your eWallet, for easy in-app top ups.
You can easily reload your TnG ewallet with a credit card in the app - just tap the reload button and enter the amount to top up. You’ll be prompted to enter your card information and confirm the payment.
Users Touch ‘n Go card are able to link this to the eWallet account for easy top ups and more features. This is what you need to do:
If you have a Touch ‘n Go account you can also apply for a Visa card to link to your ewallet. This is a more flexible card compared to the standard TnG card, as it can be used to pay anywhere you see the Visa logo displayed. You’ll be able to order your TnG Visa card from within your TnG account, and use your card to spend your ewallet balance in person and online. If you’re spending overseas you won’t pay a specific fee.
🌍 Looking for a multi-currency wallet instead? Hold up to 40+ different currencies with the Wise account!
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Of course, Touch ‘n Go isn’t the only eWallet out on the market. And as more and more Malaysians embrace the benefits of going cashless, the chances are that more will appear on the scene in time.
However, not all eWallets are made equal so it’s best to compare a few eWallet providers before you pick the right one for you. To help you get started let's take a look at how Touch ‘n Go lines up with GrabPay and Wise, across a range of key features and benefits.
| Touch ‘n Go | GrabPay⁷ | Wise | |
|---|---|---|---|
| Currencies available | MYR only - make foreign remittances via AliPay | MYR only | 40+ currencies including MYR, SGD, USD and more |
| Foreign transaction fees | Foreign transactions use the AliPay exchange rate⁸ | If you use GrabPay internationally, a currency conversion fee may apply | Free to spend any currency you hold using your Wise card |
| Shop online | Yes | Yes - selected merchants | Yes - anywhere cards are accepted |
| Shop in person | Yes - selected merchants | Yes - selected merchants | Yes- anywhere cards are accepted |
| Pay on Lazada⁹ | Yes | Not available | Yes |
| Pay on Shopee¹⁰ | Not available | Not available | Yes |
| Send payments to others | Yes | Yes - recipient needs a Grab account | Yes - recipient does not need a Wise account |
| Rewards | Yes | Yes | Discounts from selected merchants are available |
Learn more here about GrabPay in Malaysia
There’s no doubt that having access to an eWallet is handy - but which is the right one for you will boil down to how you expect to use it. In many cases, having more than one available eWallet is the very best way to maximise the opportunities and features available.
If you travel or shop online with retailers based internationally, you could be better off with the Wise multi-currency account and card. You’ll be able to open an account with Wise online and for free, to hold and handle 40+ currencies, and switch between them using the mid-market exchange rate. That can mean you save on the costs of currency exchange, and avoid expensive foreign transaction fees levied by banks.
Use your Wise account in person and online, anywhere that debit cards are accepted, manage your money on the go through the intuitive Wise app, and spend with your physical or virtual card all around the world. It couldn’t be easier.
| Whether it's work, travel, a trip around the world, a semester abroad or just vacation - open your free Wise multi-currency account and save up on fees! |
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If you have questions about the Touch ‘n Go eWallet, there’s a dedicated Touch ‘n Go customer service number available¹¹:
You can also get in touch by completing an online form or through social media.
Use your TnG ewallet for cross border payments through the TnG international partnerships with other networks and wallets like Alipay and NETS. You can use TnG to pay in countries including Singapore, Thailand, Indonesia, Australia, the UK, the US, the EU, China and more. In total, over 40 countries support TnG ewallet for in person spending.
If your Touch ‘n Go physical card has been lost or stolen you might need to report this or ask for your money back. You can do this using the online refund form, or by emailing careline@touchngo.com.my.
You’ll be able to easily see your eWallet balance in the Touch ‘n Go app, and you can also use the app to check the balance of your linked physical Touch ‘n Go card. Do this by clicking on the TNG Card button from within the app, and following the prompts to enter the required details.
Get a Touch ‘n Go statement from your account online or in the eWallet app. Look for the History tab and click on View Transactions to get started.
You can transfer money from TnG to a bank account using Duitnow. Look in the TnG app for the transfer option, and then select Duitnow. You’ll see a dropdown box which gives different options for the types of transfer available. Choose the best type for you, enter the amount to transfer, and follow the prompts to enter the required details.
If you have money on an older TnG card you may not be able to directly transfer it to your TnG ewallet yourself. If that’s the case you’ll have to apply for a refund on your existing card, which will then be deposited to your preferred account - which can include your ewallet. Contact TnG support to ask about your options based on the specific TnG card you hold.
You can delete your Touch ‘n Go eWallet account online, or by calling Touch ‘n Go customer service on +603 5022 3888.
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| Learn more about the benefits of Wise card in Malaysia |
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*Please see terms of use and product availability for your region or visit Wise fees and pricing for the most up to date pricing and fee information.
This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.
We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.
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