Helcim Review: What Is Helcim? Services | Pricing | Customers

Mike Renaldi

27.11.23

4 minute read

Helcim is an all-in-one payment processing platform. It offers merchant accounts, payment gateway services, and point of sale (POS) solutions. It’s ideal for small to medium size businesses looking for a reliable way to process payments online or in person.

In this review, we’ll look at Helcim's pricing structure, customer service offerings, and features. We'll also show you how Wise Business can help your business with or without Helcim.

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Helcim Review: What is Helcim?

Helcim is a payment processor based in Canada. It enables businesses to accept payments both online and offline. It provides merchants with merchant accounts, payment gateway services, and point of sale (POS) solutions. The company is known for its competitive rates and transparent pricing structure. Helcim is also known for its excellent customer service.

Helcim also offers extra features. They include:

ACH processing
virtual terminal access
fraud protection tools
integrated eCommerce solutions
mobile payments capabilities

Helcim supports most major credit cards including:

Visa®
Mastercard®
American Express®
Discover®

They also support Google and Apple Pay¹.

Helcim Pricing and Fees

Helcim merchant fees depend on whether your clients make a sale in person or online. The average rate for in person transactions is 1.94% + $0.08. The range is between 0.15% + $0.06 and 0.40% + $0.08 from Helcim, and they add the interchange rate. The average rate for keyed and online transactions is 2.51% + $0.25. The range is between 0.15% + $0.16 and 0.50% + $0.25 from Helcim, and they add the interchange rate. Accepting online ACH bank payments is going to cost you 0.5% + $0.25. Fees are capped at $6 per transaction.

Helcim also offers extra physical services for your business at a cost. You can get a Helcim Smart Terminal for $349. Or you can get a Helcim Card Reader for $109.

Otherwise, Helcim advertises that many other services are free. When it comes to online convenience fees and surcharging, 0% of your payment fees are passed on to your customers. They charge $0 in monthly fees, setup fees, cancellation fees, deposit fees, PCI fees, and user fees.

You can learn more about Helcim fees on their pricing page².

Helcim Reviews: What Do Customers Think?

Helcim merchant services reviews are generally positive. On Trustpilot, Helcim received a 4.2 out of 5 star score average from 304 reviews. 77% of reviews were 5 stars³.

Helcim also has a 4.2 out of 5 star rating from users on G2. 10 of the 15 reviews of the platform gave it 5 stars. Users rated Helcim’s Ease of Use at 7.7 out of 10, putting it below the omnichannel commerce service average review of 8.9. Helcim is at the average level when it comes to Ease of Setup, coming in at 8.3 out of 10. And it is a bit above the 8.8 out of 10 average score for Quality of Support with a score of 8.9⁴.

Helcim Features

Customer management system to help you store customer info securely
Inventory management system to help you manage your products and services
Secure card vault to store all your banking information and cards in one safe place¹

See the Best Banks for Small Businesses >>

Wise Business for Global Payments

Wise Business is a business account from money transfer service Wise. It’s especially helpful for businesses looking to expand overseas. It will also help increase your revenue while doing so.

Global payment processing is key to helping businesses thrive in the global economy. It helps them to reach new customers and handle cross-border transactions with ease.

If your business deals with international transactions, then consider opening a Wise Business account to manage your international transactions. Wise is not a bank, but a Money Services Business (MSB) provider and a smart alternative to banks. The Wise Business account makes it easy to receive global payments just as fast as local payments.

Find out more
about Wise Business

Send, hold, and manage business funds in 40+ currencies. You can also get 9 major currency account details for a one-off fee to receive overseas payments like a local.

Some key features of Wise Business include:
Receive payments from e-commerce platforms (such as Amazon or via Stripe). Create invoices using the Wise invoice generator or invoice templates. Easy to open an account online, no need to book appointments or wait in line

Helcim Merchant Services: What Are They?

Helcim merchant services include both ecommerce payment processing and in-person payments. For online transactions, they offer a secure payment gateway for accepting credit card payments. They also offer ACH/eCheck transfers. They let merchants accept Apple Pay, Google Pay, and other contactless payment methods. On the point of sale (POS) side of things, Helcim offers an integrated POS system. It allows merchants to process in-person payments using their own device or one provided by Helcim¹.

Helcim Payment Processing

Helcim payments are processed from debit & credit cards, ACH payments, and international payments. These payments can be made keyed or over the phone, in person, or online¹.

How Does Helcim Payment Work?

Helcim's global payment processing is powered by their own proprietary payments platform. It is PCI compliant, meaning you won’t incur more fees or penalties from the PCI⁶. When a customer makes a payment, Helcim encrypts the data and stores it on their secure servers. The funds are then transferred to the merchant’s bank account within two business days⁵.

Helcim Credit Card Processing

Helcim credit card processing is a safe and simple process. They emphasize that they have affordable pricing, complete transparency, and automatic volume discounts. These are all designed to make the process easy on you. They’re also PCI compliant for credit card processing. You can learn more about Helcim’s credit card processing here⁶.

Helcim Review: FAQ

Is Helcim Good For Small Business?

Helcim is well-suited for small businesses that need a reliable payment processing platform. Helcim rates are competitive, even for high-risk industries. Plus, their fees are transparent, so you know exactly what you're paying. Helcim makes it easy to get set up with their services. They have an online application process that takes only minutes to complete.

How Long Does It Take For Helcim To Payout?

According to Helcim’s website: “Generally, it takes a few seconds to a few days for funds to reach the merchant's bank account”⁵.

Wise Business: Your Account for International Transactions

Wise Business offers a convenient and reliable international business account with low fees.

There’s also efficiency to enjoy with its batch payment tool, giving you the chance to pay up to 1000 invoices in one go after uploading a single, simple file.

Service	Cost
Receive in 9 global currencies (USD, GBP, EUR, and more)	A one-time fee then receive payments at no extra cost
Send money at the mid-market rate	Starts a low as 0.43%
Batch Payments - pay up to 1000 invoices in one click	Free with account

Find out more
about Wise Business

US-based business accounts can get an account free

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*Please see terms of use and product availability for your region or visit Wise fees and pricing for the most up to date pricing and fee information.

This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.

We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.