Your Wise Card Transactions: Understanding Invalid Disputes
From time to time, you might make a purchase with your Wise card and run into an issue — maybe something you bought didn’t arrive, wasn’t as described, or you...
Stop typing, start uploading — your shortcut for adding new recipients
Paying someone new? Don’t waste time typing out their bank details or double-checking their IBAN. Upload a screenshot or invoice instead.
Our new AI feature will read the payment details on your uploaded file, and pre-fill all the information you need to add a new recipient. Everything you need to pay them will be included, like their name, account number, and amount if you’ve used an invoice.
Give our new feature a go next time you send money to someone new — it’s available now to all personal and business customers on desktop, iOS, and Android.
When to use it
- Paying back a friend for dinner? If they send their bank details via WhatsApp or iMessage, just take a screenshot of their message and upload it when prompted.
- Paying an invoice? When a supplier emails a PDF invoice, just upload the file, and we’ll do the rest.
- Paying to a family member’s new account? If a family member switches banks and texts you their new details, just upload the screenshot to set up the payment to their new account instantly.
How to use it
- Open your Wise app, and tap ‘Send’
- Tap ‘Add recipient’ and, when prompted, upload your screenshot or invoice
- Review and approve
Why use it
✅ Lightning fast: Set up payments 36 seconds faster on average than typing it out yourself.
✅ Spot on: Our AI reads bank details in any language with 98.4% accuracy, helping you avoid accidental errors.
✅ Safe: We fill in the blanks, you check the work. You’ll always get the opportunity to review the info before the money moves.
*Please see terms of use and product availability for your region or visit Wise fees and pricing for the most up to date pricing and fee information.
This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.
We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.
Money without borders
Find out more
June fee review — here’s what’s changed
Our mission is to lower the cost of moving money across borders. And since we started 13 years ago, we’ve made good progress, particularly over the past...
Canada Price Comparison Research
A dedicated comparison research team in Wise compared Wise to 3 Canadian bank accounts, as well as PayPal, Remitly and Western Union. They found that you can...
A brand for everywhere: Wise unveils bold new look
Wise has revealed a complete visual makeover, featuring a fresh green palette Our new look and feel features a bold new font, imagery and universal symbols ...
The Wise card has landed in Canada, sending hidden fees and rate markups running.
If you shop online, travel, or do business abroad, this little green card will save you money. We’re excited to announce the launch of our card in Canada — to...
NEW: Avoid additional deduction when you send USD outside of the US
Good news! We have improved the experience of sending US dollars to bank accounts that are denominated in USD outside the US. USD is sent to bank accounts...
