eBay fulfilment by Orange Connex Australia. All you need to know

Managing a successful ecommerce business is more than just delivering products to customers. It requires endless behind the scenes processes to ensure things run smoothly and effectively. eBay Fulfilment by Orange Connex - is an innovative service for Australian eBay sellers to outsource their storage, picking, packing and delivery processes.¹

Through this article, you will learn what this is, its benefits for your business, and how to register your interest for the service in Australia. We will also introduce you to Wise and their multi-currency business account for all your local and international banking needs.

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What is eBay Fulfilment by Orange Connex?

The online marketplace eBay is an American e-commerce corporation connecting sellers and buyers in over 190 markets globally.² Orange Connex is a Chinese logistics company that provides fourth-party logistic (4PL) services on behalf of its customers globally.¹

Both companies have partnered up to offer a new and innovative service to Australian eBay sellers that can take over all inventory control and order management for Australian businesses.¹

How does it work?

eBay fulfilment by Orange Connex works by allowing eBay businesses and sellers to connect their eBay store to an Orange Connex account. They send their products to an Orange Connex fulfilment warehouse and Orange Connex will handle the rest. There is also the option to store inventory onsite at any of the fulfilment warehouses, which takes out the extra step of processing.¹

When will eBay Fulfilment by Orange Connex launch

Good news, eBay fulfilment by Orange Connex has recently been launched in Australia. Currently there are two fulfilment centres located in Sydney, with plans for a third to open in Melbourne in 2022.¹

Read more: Selling on eBay in Australia.

How to register your interest for eBay fulfilment.

Before you want to register your interest in eBay fulfilment by Orange Connex, there are a few criteria that your business must meet to be able to actually embrace the services. These are as follows¹:

• You must have an Australian Business Number (ABN)
• Parcels must meet normal parcel dimension size ranges
• Parcels do not require special handling

If your business meets these criteria, then you can register your interest by filling out the form here. A dedicated specialist will contact you and guide you through the set up.¹

Benefits of using eBay Fulfilment

So you may be wondering what the benefits are to outsourcing your inventory management needs through eBay fulfilment by Orange Connex. Here are the key benefits¹:

• You’ll have seller protection coverage for delivery related defects
• You can save on shipping costs with Orange Connex competitive fulfilment rates
• There are dispatch cut-off times of 4pm³
• You’ll get automatic eBay Plus membership meaning your products gain higher visibility on the platform.
• The service is fully tracked from dispatch to delivery

What all these benefits mean overall is that ebay business sellerscan streamline those tedious processes of storing, picking, packing and shipping - in turn saving ample amounts of time.

Fulfilment by eBay vs third party logistic services.

eBay already has pre-existing third party logistic services integrated into their system for business sellers to choose from.⁴ Below, we’ll show you a comparison between this new solution and a similar solution by a larger third party provider - Australia Post - already an integrated partner on the eBay platform.

Fees and Features *	eBay Fulfilment by Orange Connex¹	Australia MyPost Business account * *
Costs of fulfilment of package (without storage) with standard delivery with dimensions of 3kg to a Metro address (Brisbane CBD to Sydney CBD)	$10.23 AUD (own packaging)⁵	$15.95 AUD (own packaging)⁶
Tracking included and integrated in eBay	Yes	Yes (only if tracking number is manually added by seller)⁴
Integrated streamlined Seller support from eBay on orders	Yes	No
Seller coverage for defects covered by eBay	Included in fulfilment fee	No - coverage by Australia Post free up to $100 AUD⁶
“Item not received” coverage	Yes	Only if tracking number is uploaded before estimated delivery day or eBay can see end-to-end tracking⁴
Storage facilities for inventory	Yes	No

* Fees up to date as of 24th February 2022
* * Fees based on sending 1 package in one 8 week period⁶

As seen above, the new eBay fulfilment by Orange Connex has competitive benefits to comparable services out on the market. Some further seller coverage benefits include¹:

• Late shipment
• Out of stock cancellations
• Negative or neutral feedback
• Items not as described due to delivery related defects

eBay Fulfilment fees

Fees depend on product dimensions but start at $4.80 AUD (excluding GST) for picking, packing and delivery processing. If your business utilises storage facilities, there is a per m3 monthly fee. There are also other optional services that can be added which incur further fees.⁵

eBay fulfilment lead times within Australia

Currently eBay fulfilment by Orange Connex only ships domestically within Australia in two shipping capacities.³

• Domestic Standard - 3-8 business days
• Domestic Express - 1-3 business days

eBay fulfilment for selling internationally from Australia

At this stage there is no indication that Australian businesses will be able to ship and sell their goods internationally with this service. However, Orange Connex has the eBay Fulfilment services available in the United Kingdom, Germany and Italy, with a United States partnership coming soon.³

Wise Business account for your local and International needs

Now that we’ve covered the basics of what eBay fulfilment by Orange Connex can do for your online business, how about you check out the Wise Business account - a new and innovative solution to streamline your global financial needs.

Imagine being able to pay your local and international suppliers with ease, plus have the added bonus of one-time transfer fees and currency conversions using the mid-market rate.

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Sources:

1. eBay FAQs What it is, how it works, eligibility, warehouses, seller coverage.
2. eBay Corporateinfo
3. Orange Connex order cut off times
4. eBay integrated logistical services
5. Orange Connex eBay fulfilment fees page 3
6. Australia Post Business fees Page 1
   Sources checked on: 25 February 2022