Unifi data roaming - Package options, international roaming rates, and more

If you’re a Unifi customer you’ll want to work out how to use Unifi data roaming¹ so you can keep connected to the world while you travel. Being without your phone is a hassle - and never more so than when you’re abroad. This guide walks through the Unifi roaming package options for pre- and postpaid customers, and also the Unifi mobile roaming charges when you add international services to your account.

Unifi Data Roaming

Unifi international roaming is available for both postpaid customers and prepaid customers. The options vary depending on the package you have with Unifi already, as well as where in the world you’re heading to. Unifi postpaid roaming can be used on a day-by-day basis or you can buy packages for a week or more, depending on your destination. Similarly, prepaid customers can select from different Unifi mobile roaming packages to suit their specific needs. This guide covers all the basics.

Differences between unifi mobile roaming, local SIM card, and travel eSIM

Using data roaming from Unifi without buying and activating a pass can be a very expensive mistake. But what are your options?

You’ve generally got 3 potential choices if you’re looking for ways to keep on using your data overseas:

• Activate international roaming on your Unifi prepaid or postpaid phone
• Buy a local SIM card at the airport when you get to your destination
• Use a travel eSIM if you have a compatible device

Each option has its own advantages and disadvantages. Where you’re heading to also makes a difference, particularly when it comes to cost. Here are a few things to think about:

Different data coverage options provide different benefits that can imapct your overseas experience. Continue reading to find out if Unifi's data roaming plans are suitable for your travels.

Unifi roaming package options

You’ll be offered a selection of Unifi postpaid roaming packages if you already have an ongoing contract with Unifi, and you can also get a Unifi roaming package as a prepaid customer. Here’s a quick summary of your options - full details about these plans are available in the Unifi app.

Daily passes for postpaid customers:

• Uni5G ROAM - SG/Thai/Indo Unlimited
• Uni5G ROAM - ASEAN Unlimited
• Uni5G ROAM - Global Unlimited
• Uni5G ROAM - Data Unlimited

Weekly passes for postpaid customers:

• Uni5G ROAM - ASEAN Unlimited
• Uni5G ROAM - Global Unlimited

Postpaid customers can also buy 1 day, 7 day, 15 day and 30 day roaming packages specifically for the Middle east.

Prepaid customers can add on roaming packages too. Exactly what’s available may depend on your prepaid account type, but you’ll be shown your options in the unifi app when you start to set up the package. You can also visit a TMpoint to get set up. In either case, a refundable deposit of 300 MYR will apply². It’s important to note that if you do not activate a roaming package and use your prepaid phone overseas, high fees may apply which can be from 49 MYR per MB of data.

Unifi roaming rate

If you’re a Unifi postpaid customer you’ll pay the following:

• Uni5G ROAM - SG/Thai/Indo Unlimited (1 day): 9 MYR
• Uni5G ROAM - ASEAN Unlimited (1 day): 19 MYR
• Uni5G ROAM - Global Unlimited (1 day): 39 MYR
• Uni5G ROAM - Data Unlimited (1 day): 39 MYR
• Uni5G ROAM - ASEAN Unlimited (1 week): 39 MYR
• Uni5G ROAM - Global Unlimited (1 week): 69 MYR

Middle East packages range from 35 MYR for a day, to 85 MYR for 30 days.

Unifi prepaid customers will be able to see the costs of their roaming package options in the Unifi app. Bear in mind that high fees apply if you use prepaid roaming without setting up a package.

✈️ Flying off soon? Get a Wise card within 5 working days to enjoy low, transparent fees on over 40+ foreign currency transactions.

Order your Wise card here

How to buy Unifi data roaming

To buy Unifi prepaid roaming on a daily basis you’ll need to do the following:

• Arrive in the overseas country
• Turn on roaming on your phone
• Connect automatically or manually to a preferred operator
• Your pass will be activated once you reach 1MB of data usage

If you want a multi-day pass or a week pass you’ll need to purchase it in advance:

• Open the Unifi app
• Select the Unifi data roaming package you want
• Connect automatically or manually to a preferred operator
• You can start using data immediately

How to activate Unifi Mobile roaming

We’ve mentioned that you need to connect automatically or manually to a preferred operator to use a Unifi international roaming package. If you do not do this, the Unifi mobile roaming charges may be higher as your package may not activate.

You’ll be shown a list of the preferred providers for your destination when you sign up for data roaming. You can then turn off the automatic selection of providers, and connect to one of the ones covered by the plan. The basic steps are as follows:

1. On an Android phone, go to Settings, then More - on Apple go to Settings and then select Cellular
2. Select Carrier or Carrier Services
3. Turn off the “Automatic” selection
4. Select a preferred operator from the list you’ve been provided
5. Your phone will connect to the operator covered by your Unifi roaming data package

Unifi contact details

You can contact Unifi on social media, or by opening an in-app chat with an agent. You can also visit a Unifi location for face to face help, or for less urgent questions, use one of the following email addresses³:

• help@TM.com.my
• mobile@TM.com.my

Bring along the Wise card when you’re abroad to get the most out of your foreign currency transactions

Choose Wise and the Wise card, as the perfect travel partners to allow you to do more with your money when you’re abroad.

Open a Wise account online or in the Wise app to hold and exchange 40+ currencies, and spend and withdraw in 150+ countries around the world. Just add money in MYR from your Malaysian bank account, and tap to pay with your card or using a wallet like Apple Pay.

Every time you need to convert from MYR to a foreign currency, you get the mid-market rate, with low, transparent fees⁴. Plus you can make up to two free overseas ATM withdrawals monthly to make sure you have cash on hand when you need it, wherever you are.