SBI payment gateway: All you need to know

With its legacy in in-person banking, SBIePay offers more options in terms of capturing bank payments rather than more modern tools that Indians use to move and spend money. Business owners may find that younger, technology-first payment gateways in India can often offer a more easy to use and user-friendly interface for both themselves and consumers. And if you are looking to expand your team or business outside India, Wise can be your partner in international payments.

What is SBI payment gateway?

State Bank of India is one of India’s largest banks with a network of over 15,000 branches across the nation. Usually referred to as SBI, it has a large user base as it can reach even the remotest parts of the country. SBI set up SBIePay to help Indian merchants offer a digital way for customers to pay online for e-commerce.

SBIePay is only offered to those with a SBI bank account, so if you are a merchant with an SBI account already you can easily transition over to taking payments online with SBI. The payment gateway is not as clear or transparent as other payment gateway providers out there, but for those that enjoy the safety and security of SBI already, it can be a good option.

SBI payment gateway pricing and charges

SBIePay plans are not readily available online, so it might be a good idea to stop by a branch or give them a call to understand more about their offerings. As far as charges, SBIePay payment gateway has a per-transaction charge. The charges are dependent on what payment method the customer chooses²:

SBIePay supports a number of domestic payment options, with a larger emphasis on partnerships with other local banks in India. The payment options include credit/debit cards (Visa/Mastercard/Maestro), Netbanking with major bank partners and IMPS. For additional security, the system fully supports 3DSecure- Verified by Visa and MasterCard Secure Code. This adds an additional layer of password protection built into the gateway. The Verified by Visa and MasterCard Secure Code services are provided without any additional charge.³

One thing to note is that SBIePay doesn’t have diverse payment options such as eWallets like PayTM, or Mobikwik, EMI, or UPI, that many other digital payment gateway providers have to reach a larger audience.

SBI international payments

SBIePay is only available to domestic merchants and it isn’t clear whether international payments are allowed through SBI ePay. It is primarily geared to domestic consumers. However, you can discuss the option of receiving international payments with SBI when you look to move forward with their payment gateway.

SBI settlement

SBI settles payments to you as the merchant in a T+2 working days cycle. So that means that payments that you receive will be transferred to you within 2 working days of the transaction clearing. You will be notified by email immediately of any transactions you receive, and you can also log into your Merchants portal to check the status of your order or transaction.⁴

SBI customer care

SBI customer care has two main options for support, by email or by phone. You can email them at sbiepay@sbi.co.in for any issues or questions. You can also reach them at 1800221401 (toll-free) Monday through Friday from 10:30am-6: 30 pm, or Saturdays from 10:30am-2: 30 pm.⁵

You can also access your Merchant Web Panel to check any transaction records or details at any time of day.

Let Wise take care of your international payments

Have you wanted to take your business outside of India but weren't sure how to do it or how much it would cost? Wise for business is here to be your partner in running your business internationally.

Wise offers Indian businesses and freelancers with account details in 8 different currencies to receive payments from abroad. Your clients pay you with a local transfer in their currency, and you receive rupees in your INR bank account — with eFIRC for every transfer.

Get started with a Wise Business Account, and save with a low-cost transfer fee and mid-market exchange rate - which is the same as the one you see on Google.

Sources used for this article

1, 3, 4, 5. SBIePay Merchant FAQ
2. SBIePay Charges