Your full guide to Payoneer payment gateway

Aman Saxena
08.11.21
4 minute read

Payoneer is a strong option for Indian businesses to go global. Especially those that are working with online platforms like Amazon. But their fees per transaction and for withdrawing your funds, can add up quickly.

Indian businesses and freelancers can use Payoneer as an easy way to collect payments globally. Learn more about Payoneer, how it works and if it is a good choice for your expanding global business.

📝 Table of contents

Payoneer payment gateway pricing and fees

Payoneer has a pricing model that charges you for transactions, and for withdrawals from your Payoneer account. There are some additional fees that may also pop depending on your use. Let’s take a look at each.

First, when you get paid, you will be charged per transaction, and the cost differs by the type of transaction it is. Here is how it breaks down for payments:

Type of payment Fee per transaction
Credit card by a client 3%
ACH bank debit by a client 1%
Directly by a marketplace Varies per marketplace
By Payoneer receiving bank account Free
From another Payoneer account Free

When you are looking to get the payments from Payoneer itself, you will be charged per transaction and depending on the necessary conversions.

Type of withdrawal Fee per transaction
To a local bank account in INR 2% above the market rate
To a local bank account in the same currency 1.50 USD/ EUR/ GBP
To the same currency as your balance 1.50 USD/ EUR/ GBP
To the same currency as your Payoneer profile 1.50 USD/ EUR/ GBP

When Payoneer says the fee is 2% above the market rate, that means that there is a charge of 2% on top of the prevailing mid-market rate.

ℹ️ The mid-market rate is the same exchange rate you see on Google. Payoneer will add 2% on top of that rate as a fee and includes the conversion charge.

In addition, Payoneer has other fees that may apply:

Type of fee Fee
Paying a Payoneer customer for services 3% by credit card
Moving funds between your Payoneer currencies .5% of the transaction amount
Not using your Payoneer account for 12 months $29.95 USD
Bank processing or landing fees Varies per bank

Overall, Payoneer is a strong option for Indian businesses to go global. Especially those that are working with online platforms like Amazon. But their fees per transaction and for withdrawing your funds can add up quickly.

Is Payoneer payment gateway safe?

Payoneer is a secure and safe method to use for international payments for Indian businesses. Payoneer has over 5 million customers that are supported by 2,000 employees in 24 offices globally.
Payoneer has also made Forbes’ Fintech 50 list and is #13 on CNBC list of Disruptors 50.

Payment options supported with Payoneer

Payoneer accepts payments, and direct transfers into the local receiving accounts in 6 different markets:

  • The US
  • Europe
  • Great Britain
  • Japan
  • Canada
  • Australia

Customers, whether merchants or businesses, in these places can make payments locally to you with Payoneer. In the US, clients can also do ACH transfers. Customers around the world can also use their credit cards to make payments. And so can other Payoneer account holders.

⚠️ Payoneer is not available for local currency payments in other areas outside of the listed 6 above. But international clients can pay into the account details for one of these geographies.

Payoneer is popular among online marketplaces as a backend method to pay freelancers or merchants. So if you are signed up for an Amazon, Airbnb, Fiverr, or Upwork for example, each of these platforms would pay directly into your Payoneer account locally in the approved jurisdiction.

To note, online platforms, marketplaces, businesses or clients can not pay you directly into an Indian account using Payoneer.

Non business entities or individuals are not allowed to make payments with Payoneer. PayPal or e-wallets are also not accepted methods of payment on Payoneer.

Payoneer international payments

Payoneer is specifically designed to help Indian businesses and freelancers accept payments from outside India.

With its Global Payments Solutions, Indian residents can receive payments from the United States, Europe, Great Britain, Japan, Canada and Australia.

How it works is that when you sign up for Payoneer, you will be requested to enter your Indian bank account details and business information. You can then receive Payoneer local bank accounts in USD, EUR, GBP, JPY, CAD and AUD.

You can then use those details to have a marketplace, like Amazon, pay locally into the account. Payoneer will then handle moving those funds to your local Indian account.

Clients that are paying you directly can pay you by credit card using Payoneer, on top of a direct transfer to the local bank account in the 6 areas globally.

A business that is paying you into your Payoneer account must be approved by Payoneer first. You can also use Payoneer to pay your suppliers and VAT charges too.

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Payoneer settlement time

Payoneer settles payments into your Indian bank account within 24 hours from payment.
Payoneer does make it clear that you may face a landing fee in your local bank account. Check with your bank to see if a landing fee exists.

Payoneer customer care

Payoneer India has multiple options for customer care. Whether you are looking to learn more about Payoneer, or trying to troubleshoot a problem, you can head to the Support page for help.

You can also read the Payoneer blog or ask the Payoneer community for help.
You can contact Payoneer’s customer care by email, phone or fax:

  • Live chat
  • Webform
  • By email at CustomerServiceManager@Payoneer.com
  • By phone at 1-646-658-3695

If you are having a problem, Payoneer guarantees trying to resolve your problem within 3 business days.


Sources used for this article:

  1. Pricing and fees
  2. Safe
  3. Methods
  4. Paypal
  5. International payments
  6. Settlement
  7. Customer care

All sources checked as of 21 October, 2021


This publication is provided for general information purposes only and is not intended to cover every aspect of the topics with which it deals. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content in this publication. The information in this publication does not constitute legal, tax or other professional advice from TransferWise Limited or its affiliates. Prior results do not guarantee a similar outcome. We make no representations, warranties or guarantees, whether express or implied, that the content in the publication is accurate, complete or up to date.

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