New look, same old Wise: Don't let scammers trick you

Today, we’re introducing big changes to the way Wise shows up to the world. It’s inspired by what makes us different: you. The people who shape us today — our customers — from every part of the world.

So as of now, there’ll be a few things that look different about Wise. Including:

• A refreshed Wise logo

• A colour change, with the old Wise navy blue replaced with green

• Some new graphics and fonts to reflect our new style

Scammers are very tactical, and they might use our new look to convince you to treat your account differently, or to share information you wouldn’t normally share. We want to help you stay safe, and share some information you should know.

You don’t need to do anything differently to access your account

You should ignore any emails or texts telling you you need to create a new account and redeposit your funds, this is a sure sign of a scam. Similarly, we’ll never ask you to share your login information, or your one time SMS password over email to verify your account. 

Everything runs as it did before, with no extra charges or processes needed on your part.

And as of today, everything has new branding. Any emails you receive with the old Wise navy blue and white brand colours, or even Wise, aren’t coming from us.

Make sure the website you’re logging into is still Wise.com

Scammers could use the change in our brand to send phishing texts and emails. These are designed to direct you to a fake website pretending to be Wise, where you input your login details and unknowingly give them to a scammer. 

If you’re sent to a Wise website, make sure to check the domain name is correct.

For us, this is always Wise.com. We’ve seen scammers try a number of variations over the years, but those simply aren’t us. You can read in more depth how to avoid this here.

Don’t follow instructions from new social media pages

All our social media pages are the same, there’s no need to follow new ones. If you’re asked to follow something with a variation like @Wise_new or @Wise_rebrand, these aren’t our official pages and could most likely be a scam. 

Similarly you should ignore messages from people on Facebook pretending to be our customer support, and  asking for your personal details or your account logins.

You should report the pages where possible to both the platform you’re using, and support@wise.com. 

As has always been the case, you should never share your personal or log in details with anybody.

We’re not running any competitions to celebrate the refresh

If you’re invited to submit your details to enter a competition (either over email or on a separate site) we’re sorry but this won’t be us, and it’s likely someone is trying to scam you. We’re not planning any promotions  to win cash, shares, a free holiday, or free transfers.

You can read more about spotting these types of scams here, but in short, if it looks too good to be true, it most likely is. Sorry about that...

We’re really excited to bring Wise’s new look to the world, but we want you to stay safe throughout that process. If you see something that looks suspicious, do treat it with caution. Don’t do anything you wouldn’t normally do with your account, and if you have any questions, you can contact us.