Your guide to closing a Neo Financial account

Neo Financial® is a fintech company with a range of smart accounts, tools and digital cards for Canadian customers. However, if you no longer want to use your Neo account, there are a few ways to close it.

We’ve put together everything you need to know about closing your Neo Financial account, including a step-by-step guide to cancel your account and delete your data.

We’ll also take a look at Wise, your global money transfer alternative. Send and receive your money in over 40 currencies – all from just one account.

How to close your Neo Financial account

You can easily close your Neo Financial account via the Neo mobile app or online banking online banking platform.

You’ll need to log into your account and start a chat with the Neo Virtual Assistant. You can access 24/7 help and advice, with support from specialists from 7am to 8pm MST.¹ You can also contact Neo Financial by phone at 1-855-636-2265.¹

You need to be the primary cardholder for your account and you may also need to provide your cancellation in writing. It’s important to reach out to Neo Financial for further advice.²

What happens after you close your account with Neo Financial?

After you close your Neo Financial account, you may continue to receive bank statements from the provider. This usually happens because you have a remaining positive or negative balance in your account.³

You can stop receiving credit statements by making a payment to bring your balance to 0 CAD. You can also contact Neo Financial to transfer your outstanding balance into another account.³

Remember that deleting your credit account does not necessarily deactivate your credit card. Make sure to contact Neo Financial directly to understand how to stop receiving communication about any cancelled accounts.

How to delete your account data with Neo Financial

After you close your Neo Financial account, the company may still retain your data, such as your credit card information, card number and personal details.

Deleting your data can prevent scammers from accessing your personal information in case of a data breach, as your credentials could be used to sign up for credit cards or loans. You may also want to prevent third-party organizations from getting hold of your data without your consent.

You can use the Neo Financial app to ask for your data to be deleted. Simply log into the app, select “Profile” and then “Contact us” to start a chat.⁴

You can also request the deletion of your data through the Neo Financial website. Log into your online account, select “Profile” and then “Help” to chat with an advisor.⁴

You can only delete your data at Neo Financial if you have a Neo profile with no product or application in progress and the provider must first review and approve your application.⁴

Due to government regulations and anti-money laundering laws, Neo Financial must keep your data for at least 5 years. However, the provider uses advanced security to protect your information.⁴

Looking for a financial solution that you can use globally? Check out Wise

Neo Financial may not be the best choice if you regularly send and receive money abroad, as you can’t use the provider to make wire transfers outside Canada.

Choose Wise for global financial solutions!

Send your money to over 160 countries with Wise, including the US, the UK, Japan, France, Spain, and Brazil.

Use your Wise account to:

• save up to 4x on international transfers
• send payments in over 40 currencies, including CAD, USD, EUR and GBP
• use 3D secure online payments
• access advanced security features like 2-factor authentication

Wise uses the mid-market exchange rate for all foreign transactions. This is the standard ‘real’ rate you might see on Google® – and you can start sending your international transfers from just 0.33%.

You’ll get peace of mind with Wise, including a dedicated fraud team to keep your money and personal data safe and secure. You’ll even get real-time notifications every time you spend, to help you keep track of your money.

For fast global payments and no hidden fees, choose Wise!

To sum it up

If you’re wondering how to close your Neo Financial account, it’s best to reach out to them by virtual chat or phone call.

You can request deletion of your Neo Financial data, but you may need to provide your request in writing, and you’ll need to wait for approval, too.

Wise is your handy global alternative. Send money to over 70 countries and hold over 40 currencies in just one multi-currency account.

To start spending your money around the world, check out Wise.