When travelling within Australia or abroad there are so many decisions to make, including where to stay, what to do and how to get around. One of the most...
Jetstar is a low cost Australian airline that services domestic and international destinations. After you’ve booked your Jetstar flight, it's possible that something comes up which interrupts your travel plans.
This guide will take a look at how refunds work with Jetstar, when you can get them and give you an insight into how Wise can help you save money when travelling overseas.
|💸 Hold over 40 currencies in your account and spend at the mid-market rate with the Wise card while abroad.|
Like most airlines, your eligibility to get a refund with Jetstar generally depends on the type of ticket you purchased and terms and conditions of your booking.
- When Jetstar chooses to cancel your booking, you’re generally entitled to a full refund.¹
- If you choose to cancel your booking then your ability to claim a refund largely depends on the fare rules and conditions of your ticket.²
- If part of the ticket was used before you or Jetstar cancelled the booking you may still be entitled to a partial refund.¹
In the event that Jetstar delays your scheduled departure by at least 3 hours, cancels or overbooks your flight you’ll generally be offered a refund or place on the next available flight.¹
If you choose to take the next flight then you may be entitled to some additional compensation provided your route is one of these.¹
- Australian domestic flight
- New Zealand domestic flight
- International flight from Australia
- International flight from New Zealand
|Read more: Qantas ticket refunds. All you need to know|
Here are some additional items of compensation you’ll be provided if the delay or cancellation was within Jetstar’s control.¹
|Wait Time||Home Airport||Away from Home Airport|
|3+ Hours||Meal voucher||Meal voucher|
|Overnight(Jetstar Arrangements)||None||Accomodation, transfer and a meal. The meal may be included in the accommodation or reimbursed per person (need receipts).|
|Overnight(Customer Arrangements)||None||Up to $30 per person for meals. Up to $150 AUD/NZ per hotel room. Reasonable costs for transport will be reimbursed. You’ll need receipts.|
If your flight is delayed or cancelled for a reason outside of Jetstar’s control and they can’t rebook you on an acceptable Jetstar flight, you can request a credit voucher or refund.¹
If your Jetstar flight is overbooked, staff will ask if there’s anyone who'll volunteer to go on the next flight. If there’s no volunteers Jetstar will choose people to be bumped.¹
If you’re bumped but you’re flight is one of the types we mentioned earlier and you arrived on time with the correct documentation, you may be entitled to a Jetstar travel voucher and additional compensation.¹
|Wait Time||Home Airport||More Than 50km From Home|
|3+ Hours||Meal voucher||Meal voucher|
|Overnight(Jetstar Arrangements)||None||Accomodation, transfer and a meal. The meal may be included in the accommodation or reimbursed per person (with receipts).|
|Overnight(Customer Arrangements)||None||Reasonable costs for meals will be reimbursed. Up to $150 AUD/NZ per hotel room. You will need receipts.|
To help put customers' minds at ease, Jetstar has put in place some special policies for COVID-19 related changes.³
- If your flight was booked between 17 September 2021 and 30 April 2022, Jetstar will waive the change fee. This only applies to travel up to 31 August 2023.
- If you purchased the FareCredit option when booking, you can cancel for any reason and get a credit voucher for the value of the ticket.
- If your travel is cancelled or affected due to COVID-19 restrictions, you may be eligible for a credit voucher, cash refund or free date change.
- If your flight is cancelled due to COVID-19 related issues, Jetstar will contact you about your options which may include a credit voucher, refund or free date change.
Your right to a refund is generally governed by your ticket type fare rules and the Jetstar Conditions of Carriage. You may also be protected by some of the following laws and conventions.¹
- Australian Consumer Law
- New Zealand Civil Aviation Act
- Warsaw Convention
- Montreal Convention
|Read more: Virgin Australia ticket refunds. All you need to know|
If one of the following situations occurs you can claim a full refund with Jetstar by contacting their Customer Care team.¹
- Jetstar made a significant change to your flight with a 3+ hour time difference for a reason that was within their control.
- Jetstar changed your departure time for a reason that was within their control, the flight no longer meets your purposes, and they’re unable to provide you with an acceptable alternative flight.
- Jetstar overbooked a flight and are unable to carry you, despite your reservation.
If you want to cancel your booking you can contact customer service or cancel it through Manage Booking³. When you choose to cancel your booking the amount that gets refunded will depend on your fare conditions and what fees and charges are applicable.
Some bookings are non-refundable and this will be reflected in the fare rules of your ticket. Usually it being non-refundable only applies when you cancel the booking.²
Even if your fare was non-refundable you may be able to be reimbursed some of the surcharges or taxes that weren’t used, less an administration fee.²
- To contact Jetstar in Australia you can call them on 131 538.⁴
- If you’re overseas you can check the website for the contact details for your closest Jetstar customer service centre.
If you’re planning to head overseas in future you should take a look at how Wise can help you save money on international currency exchanges and bank fees.
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- Jetstar - Compensation and Refunds
- Jetstar - Conditions of Carriage
- Jetstar - Flying with all the flex you need: Jetstar COVID-19 changes and cancellations
- Jetstar - Contact numbers
Sources checked on date: 30 January 2021
This publication is provided for general information purposes only and is not intended to cover every aspect of the topics with which it deals. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content in this publication. The information in this publication does not constitute legal, tax or other professional advice from Wise Payments Limited or its affiliates. Prior results do not guarantee a similar outcome. We make no representations, warranties or guarantees, whether express or implied, that the content in the publication is accurate, complete or up to date.
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