Personal Finance Money transfer

How to delete your Remitly account: US guide

Alexis Konovodoff

10.12.25

Read time 3 minutes

If you no longer use Remitly, it’s easy to close your account. You can copy your transaction records or reactivate your account at any time.

Let’s take a closer look at how to delete your Remitly account, including a full step-by-step guide to canceling Remitly.

We'll also introduce Wise — your international money transfer alternative. Use Wise to send stress-free transfers to over 140 countries - all at the standard mid-market exchange rate.

Learn more 🔎

Table of contents
What to do before deleting your Remitly account How to delete your Remitly account: Step by step Looking for a Remitly alternative? Try Wise Delete Remitly account: FAQs

What to do before deleting your Remitly account

There are a few things to do before closing your Remitly money transfer account. You’ll lose some account information, such as your transfer history and recipient details, so be sure to save what you need.

You can copy or download your Remitly transfer history in advance. You’ll also need to transfer any remaining funds to another account. When you cancel your Remitly account, you’ll lose immediate access to your money.

🚨 It’s worth noting that closing your Remitly account won’t permanently delete your information from the Remitly system. Speak to customer service to erase your data.¹

How to delete your Remitly account: Step by step

Let’s take a look at how to delete your Remitly account using the Remitly app — your step-by-step guide.

Step 1. Log into your Remitly account via the app

Step 2. Select “Manage”

Step 3. Select “Profile”

Step 4. Scroll down and select “Close My Profile”

Step 5. Read all the information and select the checkbox

Step 6. Select “Close My Profile” to finish the process

Once you’ve closed your Remitly account, you’ll receive a confirmation email. This means you’ll no longer be able to sign in to your account.²

If you’re having trouble closing your account, it could be because you have an active transfer. You’ll need to wait for your payment to go through before you can cancel your account.

You may also need to update the Remitly app to the latest version. Contact customer support if you continue to experience issues.¹

How do I reopen my Remitly account?

If you change your mind, you may be able to reopen your Remitly account. Speak to customer service for more information about reactivating a closed profile.

You can only have one Remitly account at once. If you’ve opened a new account, you’ll need to close it before you can reactivate your old one.

If your account was suspended by Remitly, you may also struggle to reopen your account. Contact Remitly customer support for help.²

Looking for a Remitly alternative? Try Wise

If you’re looking for an alternative to Remitly which offers low cost, fast and easy international payments, the Wise account may be right for you.

The Wise Account lets you:
Get local account details to receive money in 11 currencies Spend like a local in over 150 countries with the Wise Multi-Currency Card Send money across currencies with the mid-market exchange rate and low, transparent fees* (and avoid hidden, costly transaction fees) Hold and convert money in 40+ currencies Manage your money online with the Wise app or website Opt in to the Wise interest feature to receive 3.14% annual percentage yield (APY) on your USD, GBP, and EUR (subject to change, certain limitations apply — see Program Agreement for more information)

The Wise Account lets you:

Get local account details to receive money in 11 currencies
Spend like a local in over 150 countries with the Wise Multi-Currency Card
Send money across currencies with the mid-market exchange rate and low, transparent fees* (and avoid hidden, costly transaction fees)
Hold and convert money in 40+ currencies
Manage your money online with the Wise app or website
Opt in to the Wise interest feature to receive 3.14% annual percentage yield (APY) on your USD, GBP, and EUR (subject to change, certain limitations apply — see Program Agreement for more information)

All Wise accounts are free to open, with low, transparent fees for currency exchange and transactions - no matter how often you use your account.

Delete Remitly account: FAQs

Are you planning on deleting your US Remitly account? Check out our frequently asked questions for everything you need to know.

How do I delete my Remitly account permanently?

If you cancel your Remitly account, you’ll lose access to all your transaction information. However, Remitly will continue to store that information.

Speak to Remitly customer support to permanently delete your account, including all your transaction data and bank details.¹

You may want to close your Remitly account because you no longer use the service or because you want to open an account with one of Remitly’s competitors.

How do I delete my Remitly transaction history?

Once you’ve closed your account, you can request that Remitly permanently delete your transfer history and transaction data.

You’ll need to contact Remitly customer support for more information. Make sure to save or copy any important details in advance.¹

How do I delete my card from Remitly?

You can pay for Remitly transfers by credit or debit card, but you may want to remove your card or update your payment details.

Simply log in to your Remitly account online or via the app. You should be able to remove, change, or add a card at any time.³

Can I create a new Remitly account?

Yes, you can create a new Remitly account if you change your mind. You can also reactivate your closed account, provided it wasn’t suspended and you don’t currently have another account open in your name.²

Can I create multiple Remitly accounts?

No, you can’t hold multiple Remitly accounts at any one time. Make sure to read Remitly’s User Agreement or contact customer service to stop your account from being suspended.²

Closing your Remitly account should be a quick and easy process. However, you’ll need to download your transaction history and transfer your money to another account beforehand.

Make sure to think carefully before deleting Remitly. You’ll lose immediate access to your account, but you may be able to reactivate it if you change your mind.

To try out a fast, fair, and flexible alternative to Remitly, check out Wise.

With Wise, you can send up to 1,000,000 USD per wire transaction to 140+ countries, with the mid-market exchange rate and low, transparent fees.

🚀 Get started with Wise

Sources

Remitly - How to close your Remitly account
Remitly - How do I delete or reactivate my account?
Remitly - User Agreement

Sources checked 11/06/2025

*Please see terms of use and product availability for your region or visit Wise fees and pricing for the most up to date pricing and fee information.

This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.

We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.