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Xendpay is a money transfer service that lets you send money from the UK, US or Europe to Singapore. With a completely digital process, you can send money back home from the comfort of your home.
But Xendpay’s fees can feel confusing and are not always the lowest. You might find that it could be a good deal for one or two transfers, but not the best partner for often or repeat payments. Read on to learn more about how Xendpay actually works and if it is worth considering for money transfers.
|If you want a truly cheap and easy way to send money to, and from Singapore too, take a look at Wise
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Xendpay is completely an online money transfer service. You will have to open an account with them through their website before getting started. Like any money transfer provider, there are fees attached and it is important to get a good understanding of what all is involved with Xendpay.
To open a Xendpay account, you first have to register. Head to the Xendpay website and click on ‘Sign Up’. You will need to create an account and password and enter your details. You can also register with a Google or Facebook account.
Once you are registered, you will then just need to head to the dashboard and enter in the amount you want to send and where. Then type in your recipient’s details, review the fees, and submit. Xendpay will keep you updated on the transfer.¹
There are three main fees to be aware of. First, Xendpay has a unique ‘Pay What You Want’ promotion for its transaction fee. For transfers up to £2,000 per year, you can pay whatever fee you’d like. But once you cross £2,000, you will get hit with a transfer fee.
There is also a delivery charge depending on how the amount is to be received. If you are doing a direct bank transfer then delivery is free. But any mobile wallet deposits may face a charge depending on how the payment is done.
Lastly, there is a 2.3% fee for any card payments for transfers to non-European Union countries like Singapore. That fee is waived if you do transfers to or within the European Union.² But that might not be all in terms of fees, check out the section on the true cost of international transfers with Xendpay.
The maximum you can send with Xendpay depends on a few factors. First, If you have a verified Xendpay account you can transfer up to £100,000 per transaction. Anything more than that and you’ll have to contact their customer service directly.
But if you are doing a card payment on Xendpay, your maximum limit per transaction is £5,000. To get around this, you can make more multiple card payments in a day. Lastly, how much you send can also depend on your bank, so check with your bank to see how much you can transfer out.³
In most cases, Xendpay can take 1 -4 days for a money transfer. If you are sending money from the UK to Singapore with a card payment during working hours Monday through Friday, you can expect the transfer to take 2-3 days.⁴
Once you have completed your transfer, you will receive a confirmation online. You’ll also then receive an email when your payment has reached the Xendpay account if you pay by bank transfer. Then you will receive an update when the payment has been sent and reached the payee account.⁵
If you are having problems with your transaction, you can either contact customer support or try problem-solving through their FAQs. You can reach their customer service by calling +44 20 7220 8158 during the week between 8:30am – 5:30pm UK time. You can also put in a request through their customer service page. The FAQs provide help with common problems if you would rather troubleshoot on your own or during the weekends.⁶
Xendpay’s ‘Pay What You Want’ feature can look like it is saving you money, but this may not be the cheapest money service provider for you. First, the ‘Pay What You Want’ is only available for up to £2,000, and after that, you have to pay a mandatory transfer fee. So if you are looking to transfer more than £2,000 over the course of 12 months, you will be paying a fee. This is in addition to the delivery charge and a card payment fee.
But more than that, there is the issue of the exchange rate. Xendpay is not clear about the exchange rate they give you. Unlike providers like Wise, Xendpay does not use the mid-market exchange rate, which is the same rate you see on Google. By giving you a different rate, Xendpay is hiding away another fee by taking a slice of every transaction. This makes your transfer, and especially if you make multiple transfers, much more expensive.
It is easy to get roped into features that look good upfront. But to have a real money transfer partner, it is important to choose one that is actually saving you money and making it easy for you to move money around. That’s where Wise comes in.
Wise uses smart technology to save you money on every transfer, whether it is to Singapore or from Singapore to the world. Combining that with the mid-market exchange rate on transfers, you are saving real money no matter how much or how often you transfer. All you have to pay is one low fee, and that’s it. No hidden fees or fees after a certain limit here.
And with Wise’s award-winning app, you can transfer money while you are on the go and even traveling. Open your account today for free and join the over 6 million people who have saved money using Wise.
Sources used for this article:
- Opening an account
- Fees & Charges
- Transfer limits
- Transaction time
- Checking the status
- Customer support
All sources checked as of 3 March, 2020
This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.
We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.
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