TNG Wallet Hong Kong: Your Ultimate Guide

Aubrey Yung

Interested in the TNG Wallet Hong Kong? It’s no surprise - some 600,000 people use the TNG e Wallet - that’s around 8% of the population of Hong Kong¹. If you’re thinking of joining them, this guide is for you.

We’ll walk through the features, fees and limits of the TNG Wallet and TNG Wallet Mastercard. To help make sure you get the best deal on all the services you’re looking for, we’ll also introduce Wise as a way to make cheap, fast global remittances with a wider reach than TNG. Let’s dive right in.

Sending money to your loved one? Try Wise🚀

What is TNG Wallet?

The TNG e Wallet is a digital wallet where you can hold funds, pay your friends, shop on and offline, and earn on your spending.² Use the ewallet when you’re making mobile payments, and order a TNG Mastercard for times when you need to present your physical card. You can also add your Mastercard to Google Pay for more flexibility.

You’ll be able to pick the membership level that suits your needs, and access a broad range of services including the following³:

  • Top up conveniently, in cash, online or through your banking platform
  • On and offline merchant payment through the app and linked Mastercard⁴
  • Earn TNG reward points and use them to offset payment costs
  • Person to person payments - request payment from friends
  • Call and message friends through the app
  • Global remittances and foreign currency management in up to 15 currencies
  • Make cash withdrawals from dedicated service points
  • Withdraw funds to your registered bank account easily
  • Pay for your taxi rides around Hong Kong
  • Donate to charities easily
  • Hold electronic coupons and tickets in your wallet instead of in paper form

TNG Global Remittance

You can use the TNG transfer money service to send global remittances to 16 countries⁵. The turnaround time, details required and availability depends on the country you’re sending to. For example, if you send a payment to Australia on a weekday before 12 noon it’ll usually arrive the next working day. Miss the lunchtime cut off and your payment will take 2 days. And send at a weekend or out of hours and it’ll likely take longer.

For some countries you can also choose to send your payment for cash pickup via a local agent. In this case the turnaround time could be much faster - a matter of minutes in some cases.

It’s important to note that there are fees to pay when sending money overseas with TNG Wallet⁶. These vary by country and amount sent - you’ll see the details for your transfer when you model it in the app. Check both the transfer fee and the exchange rate being used, as extra costs may be rolled into the exchange rates offered. These can push up the price significantly.

You can get all the details, including what information you’ll need from your recipient to process the transfer, on the TNG website. Here are the key facts about the TNG money transfer service, by country.

CountryPayout methodMaximum Amount
AustraliaDirect credit to bank account100,000 HKD/day

Direct credit to bank account

Cash pickup
Lower of 1,000,000 BDT or 100,000 HKD/day
CanadaCash pickup100,000 HKD/day
ChinaDirect credit to bank accountLower of 50,000 CNY or 100,000 HKD/day

Direct credit to bank account

Cash pickup
100,000 HKD/day

Direct credit to bank account

Cash pickup
100,000 HKD/day

Direct credit to bank account

Cash pickup
100,000 HKD/day - per transaction limits may apply depending on the service selected
MalaysiaDirect credit to bank accountLower of 50,000 MYR or 100,000 HKD/day

Direct credit to bank account

Cash pickup
Bank: 100,000 HKD/day Cash: 300,000 NPR/transaction, up to 1,000,000 NPR/month

Direct credit to bank account

Cash pickup
100,000 HKD/day

Direct credit to bank account

Cash pickup
100,000 HKD/day - per transaction and per remittee limits may apply depending on the service selected
SingaporeDirect credit to bank account100,000 HKD/day
Sri Lanka

Direct credit to bank account

Cash pickup
100,000 HKD/day
ThailandDirect credit to bank account50,000 THB per transaction limit, up to the lower of 300,000 THB or 100,000 HKD/day
United KingdomCash pickup100,000 HKD/day

Direct credit to bank account

Cash pickup
100,000 HKD/day

A cheap and transparent alternative: Wise

Before you send money internationally with TNG money transfer, check out a few alternatives to make sure you’re getting a good deal. With Wise you can send money in dozens of different currencies, and you’ll always get the real mid-market exchange rate when you do. There’s a low, transparent fee to pay per transaction, but this can often work out far cheaper than alternative providers which add a markup or margin to the exchange rates used.

Model your payment on the Wise website to see the fee, the exchange rate and the amount your recipient will get in the end. You might find you get a better deal compared with TNG.

TNG Wallet limit

The limits for your TNG e Wallet will depend on the membership type you choose. Here’s what you need to know⁷.

Limit typeNormal memberVIP memberSVIP member
Annual transaction limit25,000 HKD100,00 HKDNo limit
Max store value3,000 HKD50,000 HKD100,000 HKD
Cash withdrawalNot available8,000 HKD/year50,000 HKD/day 100,000 HKD/week

It’s important to note too that the functionality of your wallet depends on the type. Normal members, for example, will have a reduced range of ways to top up their account and can’t access a full range of the services on offer. To get a higher level of membership you’ll need to provide more verification to TNG, including your Hong Kong identification documents and proof of address.

How to top up your TNG wallet?

Get real time top ups in the following locations⁸:

  • 7-Eleven
  • Circle K
  • Coin Cart
  • Coin Dragon
  • Credit card
  • Using FPS - VIP and SVIP members only
  • Using credit cards - VIP and SVIP members only

You can also get next business day top ups in the following ways:

  • Internet banking

TNG Wallet Mastercard

As well as your regular wallet, you can get a TNG Mastercard⁴ - a physical card for those times when mobile payments won’t be enough. Cards can be used wherever you see the Mastercard logo, including when you travel. You’ll also be able to manage your card with the TNG app, setting your own limits, controlling the transaction types your card can be used for, and even choosing the countries the card will be available for.

It’s important to note that there are fees associated with this card. Get the full details online - here are the highlights⁹:

  • Annual 50 HKD fee
  • Cancellation 50 HKD fee
  • Foreign currency spend up to 5% fee

The TNG Wallet is a popular way to spend and send money, with a huge slice of the Hong Kong population already signed up. When you’re choosing which services to access, make sure you check out all the costs. While TNG offers some great benefits and convenient services, they’re not always the best value or most flexible out there. Compare the market every time to make sure you get the best deal - and don’t forget to use Wise when you’re sending global remittances, to cut your costs significantly.

Register with Wise for free😎

Wise for sending money

Sources used in this article:

1 TNG Wallet - About
2 TNG Wallet
3 TNG Wallet - App features
4 TNG Mastercard
5 TNG - Global Remittance
6 TNG Wallet - Schedule of fees
7 TNG Wallet - Membership Types
8 TNG Wallet - How to top up
9 TNG Mastercard - Fees

Source checked on 12-08-2021

*Please see terms of use and product availability for your region or visit Wise fees and pricing for the most up to date pricing and fee information.

This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.

We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.

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