Back in the day, using your Australian phone abroad would mean high usage costs and limited connectivity, if it even worked at all. These days, international...
One thing that certainly comes in handy when travelling overseas is being able to use your phone, especially when you first touch down in a new destination. Whether it's to find your accommodation, book a taxi or find things to do while you’re out and about, having access to data roaming can be a great help.
If you are an Optus customer, you might be wondering if you can use your phone overseas. This article will answer this question, while taking you through the ins and outs of Optus International Roaming.
|💸 Hold over 40 currencies in your account and spend at the mid-market exchange rate with the Wise Debit card while abroad.|
Optus International roaming is a service provided by Optus for certain plan holders to be able to use their sim and mobile device outside of Australia. Optus offers different options for those looking to keep their sim on when overseas.¹
We’ll take you through these options now.
There are four ways to access Optus roaming overseas including Optus Daily Roaming, Optus Roaming Pass and Standard Roaming. We’ll go through each option in more detail below.
This is the most popular way to roam using your Australian sim with Optus. However, it is only available for customers that are on an eligible plan. These plans include:
- Optus Choice Plus
- Optus Plus Family
- Optus Plus Promo
- Business Choice Plus
Optus customers can find out if they are on one of these eligible plans by going into their settings on the My Optus app. If you are on this plan, you can use your mobile in 100 eligible Zone 1 destinations worldwide and get 5 GB of data per day, with unlimited calls and texts.
For Optus customers on select postpaid plans, they can purchase a roaming pass that lasts 24 hours in the same Zone 1 countries as the daily roaming. With this option, they’ll get 1 GB of data to use per 24 hour period, and unlimited national call and text.
For those who prefer prepaid sims, Optus offers four add-on features that customers can purchase to be able to use their prepaid sim overseas. These packs vary from data only, calls, messages and data packs and calls and messages only.
If by chance an Optus customer does not have an eligible plan for the other available options or does not opt in for a roaming pass on a postpaid plan, then using their phone abroad will subject them to standard roaming rates. This means paying per minute for calls, and higher rates to access data depending on where they are travelling.
In most of the roaming options, internet data and coverage comes as part of the package with varying GB limits, however there are roaming packs that only include calls and messages.
When it comes to costs, how much you’ll pay will depend on how much you want to use your phone abroad. We’ll separate the costs into two different tables to correspond with the subscription type plans and prepaid packs.
Here are the different prepaid roaming add-on options.²
|Prepaid pack||Talk, Text, Data pack 1||Talk, Text, Data pack 2||Travel Credit||Data only|
|Validity||1 day||7 days||14 days||14 days|
|Included||1 GB data |
100 minutes of calls
Zone 1 countries only
|7 GB data |
700 minutes of calls
Zone 1 countries only
|Credit can be used towards calls, texts or data||10 GB of data |
Only eligible as an add on in 10 countries
As seen on 31 May 2023
Below you’ll see the pricing for the three plan based roaming options.¹
|Plan||Optus Daily Roaming||Optus Roaming Pass||Standard Rates|
|Price||$5 per day||$10||Pay per minute calls (rate depends on country) |
$1 per 1 MB of data or $2 per MB in maritime or aerospace
|Data allowance||5 GB per day||1 GB per 24 hours|
|Calls and Texts||Unlimited standard calls and texts||Unlimited Standard calls and texts per 24 hours|
As seen on 31 May 2023
For those on an eligible plan, Optus Daily Roaming is activated automatically as soon your device detects that you are overseas. Similarly, if your plan is eligible for Optus Roaming Pass and you have international roaming turned on in your My Optus settings, your daily roaming charge will be activated automatically once you make or receive a call, use data or send a text. If you do not want to utilise Optus roaming on your plan, you can turn it off in the My Optus settings.¹
There are 100 eligible destinations that you can use if you have an eligible plan to roam overseas. We have broken them down into their respective regions in the table below.¹
|Europe & UK||The Americas||Asia||Middle East, Central Asia & Africa||South Pacific|
Bosnia & Herzegovina
Isle of Man
US Virgin Islands
Republic of Korea
Papua New Guinea
As seen on 31 May 2023
The easiest way to track your usage is through the My Optus app. Your roaming usage will be shown on your homescreen dashboard. Optus will also send you usage alerts when you begin to get close to your roaming limits.¹
Optus international roaming is not just restricted to mobile devices but can be used on tablets as well. Any unused data when using the Optus Daily Roaming plan will not carry over to the next day.¹
If you need to contact Optus for any reason, you can find how to here. Otherwise, you can easily get in touch directly by:
- Calling 133 937 from within Australia
- Calling +61 2 8082 5678 from overseas
For customers, you can easily send a message through your My Optus app too.
Here are some quick FAQs about some common things you might also see when it comes to roaming plans.
VoLTE or Voice over LTE is a way to make calls using new enhanced networks. This way of calling uses an IP network which differs from the traditional way of making overseas calls that uses a circuit switched network. Customers will know if they can access VoLTE calls if they see a 4G on an Iphone screen or VoLTE and 4G for android devices. Not all makes and models will be able to access VoLTE so check with your device provider to see if it has this capability before travelling.³
Having a VoLTE enabled device means you’ll be able to make standard and emergency calls when travelling. If you do not have a VoLTE capability device, you still might be able to make calls, but may attract higher call rates or not be able to access any network at all.
Customers with either an eligible subscription plan or prepaid sim pack can access data, calls and messages while abroad if they choose to and pay the corresponding service fee.
With a Wise Account you can hold money in over 40 currencies and spend it in over 170 countries. Whenever you exchange currencies it’s done using the mid-market rate with a low conversion fee shown upfront.
To make everyday spending easier you can order a Wise Debit card for your Wise Account and generate virtual cards as needed. If you have the local currency in your Wise Account the Wise card will use it and charge no fees. If you don’t, it uses smart technology to auto-convert your money at the mid-market rate, for a low conversion fee.
Join over 13 million customers currently using Wise. It’ll only take a few minutes to register and see what’s inside.
Sources checked on: 31 May 2023
This publication is provided for general information purposes only and is not intended to cover every aspect of the topics with which it deals. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content in this publication. The information in this publication does not constitute legal, tax or other professional advice from Wise Payments Limited or its affiliates. Prior results do not guarantee a similar outcome. We make no representations, warranties or guarantees, whether express or implied, that the content in the publication is accurate, complete or up to date.
When travelling within Australia or abroad there are so many decisions to make, including where to stay, what to do and how to get around. One of the most...
When travelling abroad, some Aussies have the misconception that the Australian Government would help with medical treatment if necessary.³ While it’s true...
For 42% of Australians, the cost of the flights will determine their holiday destinations.⁸ To stay within the budget, it’s important to plan for any...
Airfares are rising, with flights from Australia being 50% more expensive on average than they were before the COVID-19 pandemic.³ So, having travel insurance...
Although most experiences while travelling will be fun-filled and positive, in some cases, emergencies may happen. Travel insurance exists to make sure that...