Worldpay Reviews: The Key Details | Features | Alternatives

Mike Renaldi

Worldpay (now known as FIS Global) is a payment processing provider that offers secure, integrated payment solutions for businesses of all sizes. With decades of experience in the payments industry, Worldpay has become one of the most trusted names in ecommerce.

This article will serve as a comprehensive Worldpay review of the different products and services that the software has to offer based on customer reviews from all over the internet.

We will also discuss their pricing plans and customer service. We'll also take a look at Wise Business and other innovative alternatives to Worldpay.

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Table of contents

Worldpay (FIS Global) Reviews: Quick Overview

Let's get a high-level overview of what to expect from Worldpay (FIS Global).

Key Features
  • PCI-Compliant Payment Gateway
  • Accepts Most Credit & Debit Cards
  • APIs for Payment Gateways
  • Ecommerce Software Integration
  • Customization Options¹
Main FeesNot Available to the Public
Great ForInternational, Small Tech Companies¹
Trustpilot Rating4.6/5 Stars, Excellent²

See the Best Banks for Small Businesses >>

Worldpay (FIS Global) Reviews: Key Features and Ratings

When it comes to payment processing apps, Worldpay scored lower than average on G2.

  • With a 7.2 out of 10 for Ease of Use, a 6.2 out of 10 for Quality of Support, and a 6.9 out of 10 for Ease of Setup, there are better options on the market³.

  • G2’s users have reported on many of the application’s key features. 91% of Worldpay merchant services reviews highlighted its ability to accept a wide variety of credit and debit cards.

  • 90% of reviews enjoyed the instant payment feature, which allows users to store information to make payments faster.

  • In a similar vein, 87% of reviews mentioned recurring billing. This is a feature that can charge customers like a subscription-based service.

  • 73% of reviews discussed how Worldpay accepts promotions and discounts³.

  • 77% of users enjoyed the shorter payout time, while 78% liked the manual payment entry form. 70% of reviews mentioned the reporting and dashboards feature.

  • 69% discussed the access management feature, which allows only certain people to see private content³.

  • When it comes to security, 88% of reviewers mentioned Worldpay’s PCI compliance and 85% discussed fraud protection tools.

  • 84% were interested in data tokenization while 78% highlighted two-factor authentication³.

  • Ecommerce software integration and accounting software integration were of interest to 69% and 72% of reviews, respectively.

  • 68% mentioned the Application Programming Interfaces (APIs), and 60% discussed general customization features³.

  • Internationalization of currency, language, and operating country was featured in 85% of reviews.

  • This is probably the main feature of Worldpay, hence its name. 79% of reviewers found the performance and reliability satisfactory³.

manage-your-international-business

Ease of Use

As mentioned previously, the Ease of Use score on G2 for Worldpay was 7.2 out of 10, with an average score of 8.8 out of 10 among payment processing services³.

Many Trustpilot users found Worldpay easier to use when they worked with a customer service representative. Most 5-star reviews on the site name a person the reviewer worked with to resolve issues or set up their account.

However, negative reviews on Trustpilot also discuss customer service. They say that many of the workers are ill-equipped to help them. They mention cards declining for no reason, unexpected loss of money, holding payments, and freezing accounts. They also complain of antiquated systems that make the software difficult to use.

Customer Service

Worldpay offers merchant support by phone 24/7 at the Worldpay contact center⁴. They also have a “Contact Us” form you can fill out online with your inquiry⁵.

As stated previously, customer service is a real hit or miss according to customers on Trustpilot. Either you can’t use Worldpay without using their customer service, or your issues are beyond the help of a customer service representative.

Learn about how much you'll spend with Wise Business

Pros and Cons

Pros
  • Wide Payment Method Acceptance
  • Safety Measures (PCI Compliance, Fraud Protection, etc.)
  • International Adaptability
Cons
  • Lack of Transparency with Fees
  • Hit or Miss Customer Service
  • Difficult to Use

What are the benefits of Worldpay (FIS Global) ?

Worldpay credit card processing reviews are among the most glowing of the software(see FIS Global/Worldpay alternatives). They aim to make payments for customers easy with their wide acceptance of major payment methods.

According to their website, they accept over 300 payment types in person⁶. Plus, they also accept digital payments, business payments, and more. They also make it easy for customers to pay online with autofill capabilities.

Worldpay is also noted for its safety features. It is PCI-compliant. This means that all of its payment solutions adhere to the highest industry standards for data security and encryption.

They also use fraud protection tools like two-factor authentication and data tokenization. These tools make sure only the right people have access to personal information.

The benefit that Worldpay highlights the most, however, is its international adaptability. As the name suggests, Worldpay allows you to make and receive payments in multiple languages and currencies around the world. This makes it a great choice for companies who work internationally.

manage-your-international-business

What are the disadvantages of Worldpay (FIS Global) ?

Worldpay isn’t upfront about the costs you can expect when opening an account with them. Users report that Worldpay prices are constantly increasing through their monthly fee structure.

Many mention that they have been charged unexpectedly by the company. The cost of closing an account too early ranges between $400 and $500, according to reviews.

Customer service is also a contentious issue for Worldpay users. Some have found that the customer service was not able to help them at all. Others found that customer service operators were immensely helpful.

They reported that they could not understand the workings of the software without customer service.

Speaking of which, Worldpay has been described by users as antiquated and difficult to use. This is especially true when compared to other payment processing systems.

For some reviewers of the software, they were unable to do necessary tasks without the help of a customer service representative.

Worldpay (FIS Global) Reviews: FAQ

Is Worldpay (FIS Global) safe?

Generally, WorldPlay is regarded as a safe option. They have many safety measures in place to keep your information secure. But, users have reported threats to monetary safety. These include unexpected charges and account closings. You should tread with caution when opening an account. Make sure to read reviews of Worldpay to see if it is worth it for your company before investing a significant amount of money in the service.

Is Worldpay (FIS Global) legit?

Yes, Worldpay is a legitimate service made by FIS. It is regarded among other legitimate services on platforms like G2 and Trustpilot.

Worldpay (FIS Global) Competitors and Alternatives

Worldpay has many competitors and alternatives in the payment processing world. In this section, we’ll see how they stack up through the G2 comparison function.

Wise Business

Wise Business offers a global account that can help your team send and receive transfers safely and with transparency about how much you'll pay. Wise has a number of services that make it great for business customers—take a look at the table below for better perspective.

Wise Business Features
* No account opening fee, minimum balance requirement, or monthly fee
* Receiving funds in 9+ currencies costs a one-time fee of 31 USD
* Hold 40+ currencies on your account and send to 70+ countries
* Batch payments - pay 1000 invoices in one instance (Great for payroll)
* Fees are charged per transfer with US fees starting as low as 0.43%
* The Wise account offers the mid-market rate—the same exchange rates that banks use when trading currencies for lower fees
* Accounting Software Integrations: Xero, Sage, NetSuite, FreeAgent, FreshBooks, QuickBooks
* Team permissions, accesses, and alerts

G2 Review

Wise Business is a Money Services Business (MSB) provider known for being an alternative to traditional banks.

Wise Business has a 4 out of 5 overall star rating on G2 compared to Worldpay’s 3.3, and it outscores Worldpay in every category⁸.

Wise Business meets the requirements of its customers with a score of 8.3 out of 10. Its Ease of Use score is an impressive 8.9 out of 10. And the Quality of Service from Wise Business was rated 7.3 out of 10. In most cases, Worldpay scored at least 1 point lower⁸.

So what does Wise Business have to offer? With a focus on international money transfers, the Wise Business Account offers an easy way for money to be sent, held, and managed in over 40 currencies.

Looking for an easy and low cost way to make or receive payments?

Send and Receive Global
Payments >>

Free account opening for US-based accounts
No minimum balance requirement or monthly fees

Square

Square Payments is a highly-rated payment processing system. It has a 4.6 out of 5 overall rating on G2 (compared to Worldpay’s 3.3 out of 5 stars status on the website). It is reported as one of the easiest products to use in every way on G2. It gets a 9.6 out of 10 in Ease of Use, a 9.2 out of 10 in Ease of Admin, and a 9.1 out of 10 in Ease of Setup⁷.

Square Payments is used most often by small health & wellness or food & beverage businesses. G2’s “most helpful favorable review” also mentions the ease of use, as well as the fact that Square Payments allows you to get paid very quickly⁷.

Paymo

Paymo is a work management and payment processing software that also received 4.6 out of 5 stars overall on G2. It is one of very few of these software that offers a glimpse at their pricing plan, which has four tiers:

  • Free Trial
  • Starter at $4.95 per user per month
  • Small Office at $9.95 per user per month
  • Business at $20.95 per user per month⁷

Paymo is known for its customer service, receiving a 9.2 out of 10-star rating for Quality of Support (compared to Worldpay’s 6.2 out of 10 score in the category). It’s typically used by small tech and advertising businesses⁷.

G2’s “most helpful favorable review” is from a user who tried many different services, including making their own. They found that Paymo “absolutely stands out”. The “most helpful critical review” mentions that it’s difficult to get “specific information” from the service⁷.


Source:

  1. G2
  2. Trustpilot
  3. G2
  4. Worldpay from FIS
  5. FIS
  6. Worldpay from FIS
  7. G2
  8. G2

Please see terms of use and product availability for your region or visit Wise fees and pricing for the most up to date pricing and fee information.

This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.

We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.

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