How to delete your Sendwave account: US guide

Sendwave is a solid pick when you want to send money fast with zero fuss. It keeps transfers simple and gets cash to family and friends quickly.

Still, it doesn’t work for everyone. Coverage is limited, exchange rates include markups, and options stay fairly basic, which is why many users start looking into Sendwave alternatives.

If you’ve decided it’s time to move on, the next step is submitting a Sendwave delete account request. In this guide, we’ll show you how to close your Sendwave account step by step and get answers to common closure questions for your peace of mind.

We'll also introduce the Wise account, which allows you to send, spend, and receive your money across the globe in over 40 currencies – all at the fair mid-market rate.

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How to delete a Sendwave account: Step by step

The first thing to know is that Sendwave doesn’t have a direct “delete account” button. To close your account, you’ll need to contact Sendwave support either through the app or by email.

Steps to delete your Sendwave account:

1. Open the Sendwave app and go to “Help” or “Contact Support,” or send an email to help@sendwave.com.
2. Send a message requesting that your account be permanently deleted.
3. Provide any verification details if requested, such as your full name, phone number, or email linked to the account.
4. Wait for confirmation from Sendwave that your account has been closed.

How do I delete my Sendwave account without logging in?

You can’t delete your Sendwave account entirely on your own without logging in, because the platform requires identity verification to prevent unauthorized closures. This acts as a safety measure to protect your funds and personal information from being deleted or accessed by someone else without your permission.

If you can’t access the app, you can still request account deletion via email. Send a message to help@sendwave.com from the email linked to your account. Include your full name, phone number, and any other details that can help verify your identity.

Sendwave support will review your request and may ask for additional verification before closing the account. Once confirmed, your account will be permanently deleted.

How do I remove my credit card from Sendwave?

You must be logged in to the Sendwave app to manage and delete saved cards. To remove a credit or debit card from your Sendwave account:

1. Open the Sendwave app.
2. Go to “Payment Info” or “Payment Methods” in the menu.
3. Select the card you want to remove.
4. Tap “Remove” or “Delete” to unlink the card from your account.

Before deleting your Sendwave account

Closing your Sendwave account is fairly straightforward, but there are a few important reminders to take note of first.

Move or withdraw your money first

As mentioned, Sendwave’s Terms state that you should transfer or withdraw any funds in your account before requesting deletion, so you aren’t delayed in getting your money back.

Clear negative or pending balances

Sendwave may delay or refuse to close your account if there’s a negative balance. If money has been returned or reversed, you could owe fees until your balance is zero or positive.

Watch for transfer‑related costs

Sendwave doesn’t list fixed fees. The Sendwave app displays the exact exchange rate and any fees before you confirm your transfer.²

Fees vary by country and method and may include:

• Exchange rate markups that are built into conversions.
• Country‑specific remittance fees in some cases.
• Bank fees on outgoing or incoming transfers if your bank or intermediary charges for wire or ACH transfers.

These costs aren’t directly charged by closing your Sendwave account, but they can affect how much you receive when you move funds out before deleting the account.

How to delete a Sendwave account: Frequently asked questions

Can I have two Sendwave accounts?

You can only have one Sendwave account per person. The account must be personal, and not associated with a business or organization.³ To open a new Sendwave account after deleting one, you’ll have to go through the regular identity verification process each time.

Why can’t I delete my Sendwave account?

You might not be able to close your Sendwave account because it has a negative balance, or because you haven’t withdrawn or transferred your remaining funds yet. Sendwave may delay closure until balances are cleared, as outlined in their terms.

How long does it take Sendwave to delete an account?

Sendwave doesn’t provide a set timeline for completing account deletions. In practice, support usually processes closures within a few business days after verifying your identity and resolving any balances, though timing can vary by region and support workload.

Moving on from Sendwave

When closing your Sendwave account, make sure your balance is zero, remove any cards, and settle all pending transfers. Once done, you’re ready to check out other ways to send money across borders.

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Sources

1. Sendwave - Closing your account and account suspensions
2. Sendwave - Money transfer fee
3. Sendwave - Having multiple accounts

Sources checked 12/22/2025