Electronic Communications Policy

Last Updated : Sept 19, 2017

This policy describes how TransferWise delivers communications to you electronically. We reference certain terms in this Electronic Communications Policy that are defined in the User Agreement. We may amend this policy at any time by posting a revised version on our Website. The revised version will typically be effective at the time we post it.

Electronic delivery of communications

You agree and consent to receive electronically all communications, agreements, documents, notices and disclosures (collectively, “Communications”) that we provide in connection with your TransferWise Account and your use of our Services. Communications include:

  • agreements and policies you agree to (e.g., the User Agreement and the Privacy Policy), including updates to these agreements or policies;
  • transaction receipts or confirmations;
  • Account statements and history; and
  • tax statements we may be required to make available to you, if any; and
  • any other TransferWise Account or transaction information.

We will provide these Communications to you by posting them on the Website and/or by emailing them to you at the primary email address listed in your TransferWise Account profile.

Hardware and software requirements

In order to access and retain electronic Communications, you will need the following computer hardware and software:

  • A computer or mobile device with an Internet connection with a current web browser that is capable of receiving, accessing, displaying and either printing or storing communications received from us in electronic form. The browser must have cookies enabled.
  • A valid email address (your email address that you have on file with TransferWise).
  • Adobe Acrobat Reader version 8.0 and above to open documents in .pdf format.
  • Sufficient storage space to save past communications and/or to print them.

We will notify you if there are any material changes to the hardware or software needed to receive electronic Communications from TransferWise. By giving your consent you are confirming that you have access to the necessary equipment and are able to receive, open, and print or download a copy of any Communications for your records. You may print or save a copy of these Communications for your records as they may not be accessible online at a later date.

How to withdraw your consent

You may withdraw your consent to receive Communications electronically by writing to us through our Help Centre or write: TransferWise Inc.,19 W 24th Street, Floor 9, New York, NY 10010, ATTN: TransferWise Compliance.

If you fail to provide or if you withdraw your consent to receive Communications electronically, TransferWise reserves the right to either deny your request for a TransferWise Account, restrict or deactivate your TransferWise Account, close your TransferWise Account, or charge you additional fees for paper copies.

Requesting paper copies of electronic Communications

If, after you consent to receive Communications electronically, you would like a paper copy of a Communication we previously sent you, you may request a copy within 180 days of the date we provided the Communication to you by contacting us as described above. We will send your paper copy to you by U.S. mail. In order for us to send you paper copies, you must have a current street address on file as your “Home” address in your TransferWise profile. If you request paper copies, you understand and agree that TransferWise may charge you a Records Request Fee for each Communication.

Updating your contact information

It is your responsibility to keep your primary email address up to date so that TransferWise can communicate with you electronically. You understand and agree that if TransferWise sends you an electronic Communication but you do not receive it because your primary email address on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive electronic Communications, TransferWise will be deemed to have provided the Communication to you.

Please note that if you use a spam filter that blocks or re-routes emails from senders not listed in your email address book, you must add TransferWise to your email address book so that you will be able to receive the Communications we send to you.

You can update your primary email address or street address at any time by logging into the TransferWise website, going to “My Account”, and selecting the “Profile” tab. If your email address becomes invalid such that electronic Communications sent to you by TransferWise are returned, TransferWise may deem your TransferWise Account to be inactive, and you will not be able to transact any activity using your TransferWise Account until we receive a valid, working primary email address from you.

Always use common sense when sending money. If something sounds too good to be true, it probably is. Only send money for yourself and not for others. Please let us know immediately if you believe someone is trying to scam or defraud you by calling us on: 1-888-908-3833, emailing us through our Help Centre or write: TransferWise Inc.,19 W 24th Street, Floor 9, New York, NY 10010, ATTN: TransferWise Compliance.