Woolworths Everyday Mobile international roaming. How does it work and what’s the cost?

It's easy to keep your friends and family up to date on your overseas trip when your phone is able to access some of its plan inclusions abroad. Depending on your network provider here in Australia, international roaming may be included as part of your overall deal or you might have to buy an additional service.

This article will check out how Everyday Mobile by Woolworths international roaming works and the costs for customers to use their phone overseas.

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Everyday Mobile by Woolworths International roaming. What is it and how it works

Everyday Mobile by Woolworths international roaming allows you to extend your phone's network coverage abroad. All Everyday Mobile plans or prepaid customers will be able to receive text messages with no extra charge when travelling.

For those that want to access the internet, make or receive calls and send texts, then they’ll have to buy an international roaming add-on pack.¹

International roaming packages are available with Everyday Mobile

To be eligible to buy a roaming add-on, you must have an Everyday Mobile plan or prepaid account. There are three international roaming add-on packs available through the app. These include the following¹.

Add-on pack	1 day International Roaming	7 day International Roaming	14 day International Roaming
Data allowance	1GB	5GB	10GB
Call minutes	20 minutes	30 minutes	60 minutes
Texts	20	30	60
Countries included	32	68	68

Do you get internet data & coverage Internationally with Everyday Mobile roaming

Yes there are different internet data allowances depending on which add-on you choose to buy.¹ Here are three key tips to make your data allowance go further when travelling.

1. Use WIFI where it's available
2. Turn on aeroplane mode when you are not using your phone
3. Try and limit high data usage activities like video streaming to when you have WIFI

It is also recommended to buy your pack as close to your departure date as possible.²

What is the cost to use Everyday Mobile service abroad

When it comes to the costs of using your phone abroad, it depends on which type of service you have with Everyday Mobile by Woolworths. Specifically, if you are a postpaid customer or a prepaid customer. We’ll break down how these costs differentiate between the two.

Everyday Mobile international roaming fees with upfront/prepaid packages

For prepaid customers, the international roaming add-ons are purchased up front. The costs of each pack are as follows.¹

Add-on pack	1 day International Roaming	7 day International Roaming	14 day International Roaming
Cost	$12	$45	$70

Prices valid as of 3rd July 2024

Buying an add-on as a prepaid customer means there are no surprises or additional unexpected costs.²

Everyday Mobile international roaming fees with subscription/contract packages

There are no roaming subscriptions available with Everyday Mobile. However, Phone or SIM postpaid customers can choose any of the above international roaming add-ons. They will automatically be added to the next monthly bill rather than paid up front.²

How do you activate roaming with Everyday Mobile

Before your roaming will activate, you’ll need to purchase or choose an add-on pack in the app. You can do this by following these steps¹:

1. Log into your account
2. Select “Add-ons”
3. Pick your preferred roaming pack

Your new inclusions will activate immediately and be reflected in your next phone bill.

Destinations eligible for international roaming with Everyday Mobile

Where you're going could influence which add-on pack you can buy. Here are the countries eligible for the 1 Day International Roaming pack.³

Austria	Hong Kong	Netherlands	Switzerland
Canada	India	New Zealand	Thailand
China	Indonesia	Philippines	United Kingdom
Croatia	Ireland	Portugal	Guernsey (UK)
Fiji	Italy	Republic of Korea (South)	Isle of Man (UK)
France	Japan	Singapore	USA
Germany	Macedonia	Spain	Vanuatu
Greece	Malaysia	Sri Lanka	Vietnam

For those looking at the 7 or 14 day international roaming add-on packs, here are the destinations that are included.³

Austria	Denmark	Indonesia	Mexico	Romania	Switzerland
Belgium	Egypt	Ireland	Netherlands	Russia	Taiwan
Brazil	Estonia	Italy	New Zealand	Samoa	Thailand
Bulgaria	Fiji	Japan	Nigeria	Saudi Arabia	Tonga
Cambodia	Finland	Kenya	Norway	Singapore	Turkey
Canada	France	Latvia	Papua New Guinea	Slovakia	United Arab Emirates
Chile	Germany	Lithuania	Philippines	Slovenia	United Kingdom
China	Greece	Luxembourg	Poland	South Africa	Guernsey (UK)
Colombia	Hong Kong	Macau	Portugal	Spain	Isle of Man (UK)
Croatia	Hungary	Macedonia	Qatar	Sri Lanka	Israel
Czech Republic	India	Malaysia	Republic of Korea (South Korea)	Sweden	United States of America
				Vanuatu	Vietnam

You should make sure you're buying the correct pack for your destination because locking it in.

How to track roaming usage with Everyday Mobile

The easiest way to track your usage is via the Everyday Mobile app. You will be able to navigate to the usage screen which will show your data usage and charges, and how many minutes have been used up for making or receiving calls while abroad.²

What to keep in mind before you travel.

While we’ve covered a lot so far, there are always more things to keep in mind when it comes to international roaming. Here are three things to keep in mind before you use your phone abroad.

Preferred International Networks

Everyday Mobile uses the Telstra network. This means when you travel abroad and purchase an international roaming add-on, there are preferred networks to which Tesltra has set up roaming agreements with. You can check which networks for your destinations are the preferred provider on the website. While your device will generally automatically find the preferred network by default, sometimes you may have manually configure your phone to connect to the preferred network.³

Data roaming

If you notice that your add-on is not working right after you buy it, you may need to check that data roaming is enabled. You can turn data roaming on in your device setting manually. Similarly, if you want to avoid any excess data charges, you should always turn data roaming off.²

Limit to add-on purchases

Each customer is limited to only having one pack active at a time. This means you cannot stack packs. There is also a limit of five add-on roaming packs per 30 days and two within a 24 hour period.²

Contacting Everyday Mobile by Woolworths

You can contact Everyday Mobile by calling 1300 10 1234 from within Australia. If you are overseas, but do not have an active roaming add-on pack, you can make contact on their website via the live chat function. Live chat is available between 9am to 4:30pm (AEST) Monday to Friday or between 10am to 3:30pm (AEST) on Saturdays. You will need an active WIFI connection.

FAQs about international roaming with Everyday Mobile

Here are some extra helpful FAQs about this provider and its international roaming service.

Do incoming calls count toward the call minutes allowance?

No, both incoming and outgoing calls are included as part of your call minute allowance in your chosen add-on roaming pack.²

What number do I call in an emergency?

If you have international roaming enabled on your device, you can call 112 where there is an emergency.²

Does the international roaming add-ons work with an eSIM?

Whether you have a physical SIM or an eSIM with Everyday Mobile, you are able to buy an international roaming add-on.²

How does WIFI calling work and are these types of calls included in the call minute allowance in a roaming add-on?

When you connect to WIFI, your device will automatically use the WIFI connection rather than your phone's network. Where you have a suitable WIFI connection but no mobile network coverage, you can still make calls. WIFI calling is only available on compatible devices and are permitted when calling from overseas back to Australia.²

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Sources:

1. Everyday Roaming information
2. Everyday Mobile roaming FAQs
3. Everyday Mobile destinations

Sources checked on: 04 July 2024