Scoot Airlines flight cancellations. How to cancel flights and what happens after.

The low cost sister carrier of Singapore Airlines, Scoot flies to destinations around the globe including Australia, Greece, Japan and India.⁵ If you’re considering a booking or you have one but your circumstances have changed, you may be wondering how hard it is to cancel your Scoot flight.

In this guide we’re going to take a look at the Scoot flight cancellation policy including when and how you can cancel, what the refund options are and if there’s any exceptions.

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Scoot cancellation policy - Can you cancel flights with Scoot?

Unfortunately you generally can’t cancel your Scoot flight for a refund as the tickets are non-refundable and non-cancellable.¹ There are only three exceptions to this policy.

1. A schedule change or disruption with a retiming of 4 hours or more
2. Medical reasons
3. Death of the passenger or an immediate family member (spouse, child, sibling, parent, grandparent or grandchild)²

How to cancel flights with this Scoot

Since Scoot has such a limited cancellation policy, you may be best to reach out to them over the phone or by email. That way you can quickly find out if you’re actually able to cancel the ticket and can check if you might be eligible for a refund.

Refund of ticket price when you cancel your flight

How you apply for a Scoot refund varies depending on the reason for cancellation.

Medical or compassionate grounds

If you're cancelling due to medical or compassionate reasons you need to submit your refund application and supporting documents using the Scoot webform.¹ What documents you need to provide depends on your circumstances but it could include the following.

• Medical certificate stating the passenger is unfit to travel
• Death certificate
• Proof of a relationship to the deceased

Once they have your documentation, Scoot will review your request and decide whether you’re eligible for a refund. If you are, you’ll be refunded with non-transferable Scoot travel vouchers.

Airline changes

If Scoot makes a schedule change or cancellation that impacts your booking they will notify you by email or SMS with available options.¹ If the flight is delayed by more than 4 hours you may be eligible for a refund which will be offered when they contact you.

Fees for cancelling flights with Scoot

If you’re eligible to cancel your Scoot booking and receive a refund there’s no fees to worry about.² You’ll be refunded the itinerary value of the ticket, less any third party services.

TIckets bought via booking/travel agencies.

On their website Scoot doesn't mention if there’s anything different that needs to be done if your flight was booked through a travel agent. To find out it’s best to reach out directly to Scoot or the agent you booked through.

Cancellations of flight by the airline. What happens?

If your flight is an Australian passenger flight and Scoot cancels it there’s usually two ways it can go.³

1. They rebook you on an alternative Scoot flight
2. You choose to accept a full refund instead of flying

Occasionally Scoot may overbook a flight. If they do this they’ll ask for volunteers to change to the next available flight.³

If there aren’t enough volunteers they will then select passengers to be moved.³ If this happens to you, you can elect to cancel the flight for a full refund or be rebooked. Either way, if they try to move you due to overbooking you’ll be given a Scoot travel voucher to apologise for the inconvenience.

A quick word on flight credits with Scoot.

If you are eligible for a Scoot travel voucher the details will be sent to you within 30 business days of your refund being processed.⁴ You then have 24 months from the date of issue to use it.

What else to keep in mind about flight cancellations with Scoot

When looking at booking with Scoot it’s a good idea to keep their flight cancellation policy in mind as it’s somewhat strict. If you think you might need a bit more flexibility you may want to look into some other flight options and see if the price difference for added cancellation flexibility is worth it to you.

Contacting Scoot

If you want to get in touch with Scoot you can try calling one of these numbers.

• Australia: +61 3 9999 7487
• China: +86 1053 875 806
• Hong Kong: +852 3501 2287
• Indonesia: +62 21 2922 3021
• Japan: +81 50 5050 9587
• Malaysia: +60 3 8687 2787
• Singapore: +65 6329 1420
• Thailand: +66 2566 0687

They also have live chat and email options available on their website as well as more phone numbers for other regions of the world.

FAQs — Frequently asked questions

What happens to my extras if I’m changed to a different type of plane?

If you’re moved to a different type of aircraft that doesn’t support the ancillary services you purchased you’ll be refunded with travel vouchers.⁶ Examples of what could be refunded are your preferred seating fee and prepaid Wifi access.

The vouchers are sent to the email address attached to your booking, are valid for 24 months and are non-transferrable.

Instead of cancelling, can I change the time or date of my flight?

Yes, instead of cancelling you can change the timing of your Scoot flight up to 4 hours prior to the scheduled departure time.⁷

There’s a few ways you can organise this.⁷

• Change it on the website through the Manage My Booking section
• Go on the Scoot Mobile App and modify the timing
• Contact the Scoot call centre for assistance

Keep in mind that there’s fees and charges that apply to timing changes. To find out what they currently are you’re best to check the Scoot website, but it will include the following.⁷

• A change fee
• The fare difference
• A call centre booking fee (if applicable)

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